優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
缺點： "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Both check in and in flight crew were very nice and helpful."
缺點： "Snack option"
優點： "It’s hard to complain about the comfort when the price of the flight was so good."
缺點： "Audio headphones provided for the inflight TV service were kinda bad and it’s a special plug so regular wired headphones we use in the US don’t work. Not a complaint just an observation"
缺點： "Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying"
缺點： "Very limited English speaking programs/movies"
優點： "Punctual. Seat space better than most airline"
缺點： "Food is meh"
優點： "Two hours flight late, otherwise everything OK"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst The experiencie of my life"
優點： "businessclass seats good"
缺點： "not really busyclassfood"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "delays and lies..."
缺點： "They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?"
優點： "Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super."
缺點： "Our Vegan meals were rather tasteless and uninteresting."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "The food served it was delicious."
缺點： "Nothing to comment."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias"
缺點： "Terrible service, 8 hour delay at the terminal before check in, they wouldn't tell us why our flight was delayed, didn't give us a new time, and we didn't know when the flight would be open to check in since they didn't announce anything or try to help us in any way. No sense of tourism industry, zero English, and ride personnel."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "The economy seats is bigger than some airlines"
缺點： "I am like the second person boarding on the plane and ask for a pillow but in the end the flight attendant told me no pillows left in this plane. Also no personal entertainment at all!"
優點： "They fed us all the time and the entertainment was great"
缺點： "The seats felt really hard after a while and it was difficult to sleep. I somehow was assigned to a middle seat even though I get really bad urinary tract infections and have to get up all the time to use the bathroom."
優點： "That I got to Thailand safely"
缺點： "I got to Thailand safely when, it was time for me to board my flight back to United States your ticket agent denied me access on the plane. even though I sat in front of her for four hours ahead of time when it was time for me to check in at the ticket agency she told me that I was not allowed on your plane and then gave me a number that didn't even work she told me it was for the embassy which it was not it was a fake number and when I came back to the table to talk to her she walked away and someone else came to the kiosk and they acted like they did not know what I was talking about so I am very upset and I would like my money back for return flight for ticket of the amount for the flight from Thailand to the states .... I had to purchase another ticket with a different company and when I told them what happened, They told me that she cannot deny me access without a probable calls and if so for any reason she would have to let me know why am not allowed on the plane. Now this young lady was very nasty to me she gave me a fake number she walked off on me I was hurt along and terrified because I did not know how I was going to get home I had to call 30 of my friends for them to send me money . And a PayPal account in order for me to get up $800 to get a one-way ticket home so I would like my money back and if I do not get it I will sue you for it because I still have to information. And if you do not know who was at the kiosk at the time of 2016 April 25 you should look at your recordings because I'm the only black guy on the plane and the only black guy in line so it is not hard to miss me so once you figure out what has happened I will like to know if I do not hear anything within the next 30 days I will be subject to issue a lawsuit ."
優點： "leg room in aisle seat. inexpensive economical flight."
缺點： "delayed 1st flight meant i missed my layover and had to spent 16 hours waiting for the next flight back home. hotel they put us in was dirty and old. staff was unfriendly and brusque. food was very poor. and no coffee or even tea. movie selection subpar."
優點： "Good trip. As with many flights loading ramp was disconnected 15 min. before departure. Always get to gate at least 45 min. early."
缺點： "Not allowed to use electronic devices even in flight mode and WiFi turned off."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "My brother in law doesn't speak English. He needed help in transit from shaighai to Ho Chi Minh. No one was willing to help him because they were afraid to lose their jobs if they left their station."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Entertainment Food"
缺點： "Small space in economy"
缺點： "Flight was delayed two hours"
優點： "No delay"
缺點： "Slow check in and unprofessional attitude from HKG airport crew when line up to get check in. Actual check in was good,"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "Amazing crew and service"
優點： "I did like the modern touch of the aircraft and it made me feel cozier."
缺點： "The food options are not that great, and it is almost the same meal given over and over, which does not taste that great."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Entertainment was not good the TV did not work"
缺點： "The food and stalf very good"
優點： "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
缺點： "Mass boarding rather than by section"
優點： "The crew was very professional"
缺點： "My Tv couldn’t work"
缺點： "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."
優點： "I did not take this flight becase of overbooking. I cannot understand why it is assumes that I took this flight."
優點： "Ran on time"
缺點： "Food and drink options are limited"
優點： "Very easy flight and check in. I had no luggage so that made it even easier."
優點： "The food was really go and the flight attendants were really nice"
缺點： "Seats weren’t so comfortable so I will next time splurge on better seats"
優點： "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
缺點： "Entertainment screen is fault."
優點： "The staff was very pleasant."
優點： "Boarding process was really quick. In half an hour they boarded a complete flight."
缺點： "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
優點： "Good for the price i payed!"
優點： "I made it to Bangkok and back safely, no delays, no lost luggage."
缺點： "Old plane, gross stained faded fabric on seats, dust cover vents , dirty tray tables. good thing i brought my clorox wipes. Zero leg room, and of course I had tall people behind me so I was unable to recline my seat. The food was terrible the wine was worse.The food was mostly edible on the way there, but on the way back I barley ate anything. There was only one chicken and rice entree that had flavor. Apparently you can not have your phone on the entire flight, good thing i brought my IPAD for entertainment. The entertainment system was mediocre most of the movies were in different languages with english subtitles. I brought wine from duty free in Bangkok, but it was taken during connection by security in Beijing. Maximum volume that you can bring with you is 100ml. The options were to go out and have my wine checked in my carry-on or they will hold it for 30 days and I could come back and picked it up. What a scam, cause you can buy from the duty free in Beijing and bring it with you."
缺點： "Same as above. Need wifi. I'll look for a plane with wifi next time"
缺點： "The seats were very close together so when the person in front of you reclined back, it was very uncomfortable."
優點： "Flying on Air China typically works for my travels to Los Angeles. I think they are a great choice given the cost and services : )"
缺點： "The departure out of Beijing was delayed some 1.5 hours because of one person who apparently left his passport near the gate prior to boarding. It was a full flight. I was just stunned that they would inconvenience hundreds of people whose schedules, including mine, were affected by their decision. May be it was a policy issue. But the crew didn't explain it very well, seemed more sympathetic towards the individual. While that was a kind solution to that one individuals but I wondered about the judgement of the crew. It was very frustrating for the rest of the people waiting onboard. Also this was the first time booking through justfly.com because it seemed the cheapest but the hidden (additional) cost was in the seat selection stage afterwards. Kinda misleading."
缺點： "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
優點： "It was cheap and prettt fast"
缺點： "i give 0 star"
缺點： "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."
優點： "Good efficient low cost airline but the food is very limited. Very respectful flight attendants."
缺點： "IMprove the quality of food in economy. Drink options limited."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "Excellent service attentive staff / good selection of wine and food"
缺點： "Entertainment very limited for non Chinese"
優點： "Good leg room."
缺點： "Got food poisoning"
缺點： "Service is very bad and lot of delay."
缺點： "Delayed for 2.5 hours."
優點： "The plane boarded pretty quickly."
缺點： "Asked the lady at the boarding desk about upgrading she responded in a very rude way that I couldn't upgrade now. Wanted to take a photo of the landscape on our way out and was told I couldn't use my phone at all even on airplane mode they made a huge deal about it, it had to be completely off. WE waited for 1h on the tarmac before taking off with no real info.The food is not good: just a couple piece of something in lot of sauce. A shitty piece of white bread and water melon for desert. Dry cookies for snacks in between meals. 40 min before landing they make you put your seat upright and they're firm about it just like when you're having dinner and you just want to relax and watch your movie. NO seat need to be upright. Would not take that airline company again."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "Flight was canceled. Customer service was incredibly unprofessional."
優點： "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
優點： "Legs room ."
缺點： "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
優點： "Crew was a bit nicer."
缺點： "China security was ridiculous but cant necessarily blame the airline. Bought water in the airport past security but was made to throw it out in a secondary check at the gate. Food was awful"
優點： "Nothing really"
缺點： "Narrow layover time in Beijing was extremely stressful when trying to catch the connecting flight. Food tastes like cardboard, no USB plug in to charge your devices, poor selection of movies, and crew member's attitudes can lighten up."
優點： "Most of crew members are very nice and kind."
缺點： "The entertainment system didn't work"
缺點： "The seat is not comfortable."
優點： "The plane is a major upgrade from any air china flight I've taken using economy! The screens are in full HD and every seat included a charging station for both USB and and regular plugs. The staff was very friendly and kind and they served two meals on the flight. I also appreciated how the crew would frequently bring water down the aisles but also gave you the option to get up and grab it yourself."
缺點： "The plane was pretty cramped and on a 13hr flight this can be bothersome."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."