JAL cancelled one of my return connecting flight as such has put untoward stress and terrible inconvenience on me. Ive reached out to priceline more than 4 times and said that JAL is yet to approve the request for change in flight details. JAL only approved of it nearly 2 weeks away from my actual revised flight. I was in contact with priceline two to three months away from my cancelled flight from JAL but JAL has delayed the approval of my request for a revised travel plan. All my succeeding plans and schedules were terribly affected by this poor JAL service. JAL did not even tell why they cancelled one of my connecting flights. This delay in their practice is terrible and is a poor reflection of their company values.
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
Premium economy is so nice.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
優點： "The crew was amazing. The meal choices were great !"
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Riding on the 787 was superb."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
缺點： "Everything was great!"
優點： "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "Great meal compared to other local airlines. Comfortable."
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "Nice and quick flight, had a free space next to me on plane"
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "Good solid flight on a relatively comfortable plane"
缺點： "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
優點： "The simplicity."
缺點： "A closer gate. Some inflight food."
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "Crew was nice"
缺點： "Seat padding - seat was a bit firm"
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "Slept much of the time"
缺點： "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "Typical ANA quality as always."
缺點： "Nothing in particular."
優點： "Great food"
缺點： "Leg room"
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "The crew are so courteous and helpful."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
缺點： "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
優點： "Excellent, polite service, very comfortable seats."
優點： "Same thing"
缺點： "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The staff was so very helpful and nice. Thanks a lot!"
缺點： "The great disinter service from the flight attendants made up for the delays."
優點： "The stewardess are the most polite and helpful I've travelled with"
缺點： "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Good service."
缺點： "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
優點： "Service was amazing."
優點： "I love ANA airlines ❤"
優點： "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
優點： "Excellent crew, comfortable seat, good food"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
優點： "Japanese quality is good quality"
優點： "Service was friendly and enjoyed the USB charger."
缺點： "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
優點： "Cabin crew provided great service!"
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"