優點: "Space and courteousness"
缺點: "Very uncomfortable seat. A bit rude flight attendant."
優點: "Clean plane and comfortable seats."
缺點: "Complementary snack to go with free beverage."
缺點: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點: "Everything was great. The crew was nice and the food was pretty good."
缺點: "Everything was great."
優點: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
缺點: "the seats are not reclined, not comfortable at all"
優點: "Crew was amazing.Premium economy seats were superb. Food was also good."
缺點: "Five delays and three gate changes are not cool"
缺點: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
缺點: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
優點: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點: "Less delays"
缺點: "Food was really unpleasant and entertainment all out of date movies"
優點: "Comfortable seat & nice crew."
缺點: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點: "The food and the drink selection."
缺點: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點: "The staff is friendly with attention to detail"
缺點: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
優點: "The cabin crew was great in services"
缺點: "Priority not thought"
優點: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
優點: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點: "None."
優點: "On time. Nice 787 Dreamliner. Very comfortable flight."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
缺點: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
缺點: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
缺點: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
優點: "Nothing"
缺點: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點: "Overall comfort was good"
缺點: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
缺點: "Seats in economy were narrower than Eva Airlines"
優點: "Food & Entertainment"
優點: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點: "I'd like greater variety in food choices"
優點: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
缺點: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
優點: "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點: "Nothing"
優點: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點: "Cabin is bit old, seats don't recline enough, smells musty."
優點: "The ANA crew were very sweet and accommodating"
缺點: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點: "Staff was pleasant, food was good, decent movies overall."
缺點: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
缺點: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
優點: "Stewards were very polite"
缺點: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點: "All staff were very helpful and polite!"
缺點: "Nothing, everything was as expected"
缺點: "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
缺點: "None"
優點: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點: "It was very warm on the plane."
優點: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點: "clean seat and tray"
缺點: "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點: "Crew is always awesome on ANA flights"
優點: "The crew was very professional and the flight was on time"
缺點: "The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier."
優點: "At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better."
缺點: "not anything. was a great experience."
優點: "Good fly. Friendly crew"
缺點: "Late depart. Food was not what expected"
優點: "OK"
缺點: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
優點: "Very attentive crew and excellent food!"
優點: "on time arrival"
缺點: "had to take the bus to the plane and walk up the stairs with my heavy carry on bags."
優點: "nice service"
缺點: "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點: "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點: "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點: "Distance between the seats"
缺點: "Boarding via a bus"
優點: "Seats comfortable on an older A321, but they are the bucket style seats so you’re naturally a little more reclined. Good crew, very friendly."
缺點: "Remote gate on this flight meant boarding was a little chaotic"
優點: "Nothing much better but just slightly better than the long haul flight"
缺點: "Had to take a shuttle to the plane from the gate and walk up the stairs in the rain"
優點: "Getting a poncho to help stay dry as we exited the plane for the shuttle bus."
缺點: "Not a lot of room. Also, doesn't anyone use a napkin in Asia?"
優點: "Cabin crew were good enough and unobtrusive"
缺點: "Long and crowded bus ride from the departure gate to the plane. Long and crowded bus ride from the plane to the arrival gate."
優點: "Didn’t try either of these."
缺點: "Baggage policies were very restrictive."
優點: "Average cleanliness, crew friendly, free meal decent, but the ice cream treat was the highlight."
缺點: "Bathroom was dirty and functioning poorly. Security to get to the departure gates was laborious and SLOW."
優點: "Very comfortable flight. Crew was more engaged."
優點: "Good & service"
缺點: "Check in agents bad attitude"
優點: "Good food. More comfortable the aboard."
優點: "crew was nice; is there ever enough room? variety of entertainment available; USB available to keep phone charged"
缺點: "unable to even read Kindle during takeoff and landing in airplane mode :( did not offer to pass out forms for China customs"
缺點: "The 1 hour delay for take off"
優點: "Ground staff was most helpful when I accidentally missed the flight!"
缺點: "Quality of the food and entertainment on board were both appallingly poor!"
缺點: "Taking a bus to the plane.... very crowded"
優點: "Friendly crew. Well organized. Only a few minutes delayed even though it was raining heavily."
缺點: "No entertainment options on board."
優點: "Food, service, on time, etc."
缺點: "None"
缺點: "I waited for around one and a half hour for luggage. It is really too late."
優點: "Staff were friendly"
缺點: "Delayed for over three hours!"
優點: "Nothing"
缺點: "Arrived 2 hours before flight time (1315) but massive queue at bag drop and security. When got to security it was already 1230 and gate is closing in 25 minutes, I talked to people for a quicker access but to no avail. When I got through security, it was 1305 and the gate was closed. About another 12 passengers on the same flight could not board the same flight. When I talked to someone At the end another is arranged at 1625, only delayed until 1900 for boarding, and took off at 2000."
缺點: "One and a half hour delay departing and a 45 minute wait for luggage almost made me miss my connecting flight."
缺點: "We waited nearly two full hours for our bags to be delivered. And no explanation given--at least not that I heard. An agent was sent out after 90 minutes or so, but she gave no explanation, only that the bags were "coming." (She did apologize profusely.) I understand that things happen, but this was a black eye for the airline. Everything else was great."
優點: "We departed on time, and boarding after we returned back to the airport the 2nd time was efficient."
缺點: "The flight had to turn around halfway back - due to "mechanical issues". Arrived home 4 hours late. English language ability of the crew is appalling. They generally don't speak any other than what is in their crew manual..."
優點: "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
缺點: "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
缺點: "Long waiting queue 100+ People and only 2 staff working for standard check in. No baggage drop for already checked in passenger"
優點: "The crew on the plane was very nice"
缺點: "Was delayed 5 hours"
優點: "It flew"
缺點: "Flight departure time was wrong in Kayak and flight stood at Xi'an airport for 40 mins + arrived at the satellite terminal in HK which meant a bus. Long wait for bags too"
缺點: "i had to book another flight. how do I get a refund?"
優點: "The plane eventually arrived at the destination so that was a plus."
缺點: "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
缺點: "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
優點: "I like the local newspaper during the flight"
優點: "nothing really"
缺點: "the plane is old, entertainment was bad, food is so so. would not fly china eastern again. For the same price there are better options out there."
優點: "The plane didn't crash"
缺點: "Everything other than the plane didn't crash"
優點: "Seats were roomy but very worn"
缺點: "The boarding process is terrible, airport staff is terrible, plane crew was very attentive and patient. They have a hard time informing status of delays."
優點: "After losing booked business class seat, the crew did the best the could to make up for the inconvenience."
缺點: "I booked a Business Class seat but when I arrived to check in I was informed that they changed equipment and I now had a Economy Class seat at the back of the plane. Completely unacceptable even with their promised refund (which I doubt I will receive without a great deal of time invested between this site and the airline), and compensation given at the airport."
缺點: "I understand that delays happen but the luggage they lost took way too long to get. They gave us little to no information as to the location of our luggage when it would be returned or how to proceed. All and all the staff was useless and required constant reminders to rectify out situation. I will never fly China eastern again"
缺點: "The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray."
優點: "The crews are very friendly nice and helpful!"
缺點: "Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?"
優點: "Nothing this was the worst flight I've ever been on."
缺點: "The crew didn't have any control of the passengers and they let them do whatever they wanted."
優點: "Crew was good"
缺點: "Seat assignment."
缺點: "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點: "Terrible service"
缺點: "Terrible service"
優點: "Good service overall. Great meal."
缺點: "Nothing."
優點: "The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!"
缺點: "Where do I begin...and what do I expect for a low cost carrier, right?"
優點: "The crew was friendly, despite the language barrier."
缺點: "The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding"
缺點: "Airline service was bad."
優點: "Appreciated the snack"
缺點: "Temperature was way too warm on the plane. Entertainment options minimal."
優點: "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點: "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點: "The China Eastern 777 out of LAX had good legroom. Overall a good experience."
缺點: "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
缺點: "connection via schanghai was terribly slow due to extra passport controll"
優點: "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
優點: "Very quiet red-eye flight, slept the entire way."
缺點: "Ground crew not employed by China Eastern, failed to give boarding passes for connection to JFK, when I asked about it I was told you can get it in Shanghai!?!?"
優點: "food fresh, seats great, staff incredible."
缺點: "it was ok for me, but maybe someone would be upset that the movie was not in English ( but, flying out of china, of course it would not be in english! ) Just bring a book or music for your own entertainment."
優點: "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點: "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
優點: "nothing"
缺點: "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
優點: "Quick flight. No frills."
優點: "Fast boarding. Crew was nice"
缺點: "Only water for drinks. One movie played for the whole plane. Food was not great"
優點: "China needs a lot more development in service area"
缺點: "This flight very old and no flat screen and no usb charging"
優點: "Small seats uncomfortable Too hard, No entertainment"
缺點: "Seats very uncomfortable"
優點: "I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all."
缺點: "The airport did not have a kiosk which was not convenient and created log lines for check in."
缺點: "Seats we're a bit small"
優點: "I like the space and roominess"
缺點: "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點: "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
優點: "Food"
缺點: "China Eastern Airlines returned baggage in transit airport."
優點: "All-around is was a pretty decent flight."
缺點: "Over 24 hours to reach my destination."
優點: "I liked that the airline and flight were run efficiently"
缺點: "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點: "Smooth with good service and adequate translations for foreigners."
優點: "Nothing. The flight attendant was kind. That's all"
缺點: "Everything else. 3 hour delay. No information, apologies or attempts to resolve questions. Food inedible. No IFE system working in Biz class. No headphones. Can't recommend to anyone."
優點: "The food and nice service"
缺點: "The flight delay out of Shanghai"
優點: "I had a connecting flight from Hk to Tel Aviv. Ground crew beef ore take off and air crew in air assured me that I would make the el al flight scheduled to take off at 9 pm. We landed at hk at 8.20 pm. Although I was front of the passengers to get off, it took 10 mins for the door to open, I had to wait on the regulnar bus to get to terminal and when we did get there, at 8.40 pm the ground hostess told me that I had missed my plane and they had other arrangements for me."
缺點: "By the delay I had to stay in honk kong for two days. El al does not fly on Friday. Shanghai air put me ina hotel and agreed to pay for one night only. The 2nd night cost US $310 which I had to pay!"
優點: "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點: "Boarding all zones at once was chaotic."
優點: "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
缺點: "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
優點: "The check in crew were kind and let us borrow a phone to make sure that our flight was rescheduled the way it was supposed to through a third party company."
缺點: "The whole process of making the line to check in was confusing and there were no signs. There were three lines that merged into one and it was chaotic to say the least. There were also similar flights one hour after the designated flight so we were even more confused as to which line to make! The gentleman that was "trying" to get everyone organized was very bad at it. He would hold up the wrong signs which lead me to another line and I got upset and approached him. He didn't want any confrontation so he put me in the front of the line which was okay but then there were also 30 other people that followed him as well and they got upset that I was the only one to be advanced (i was waiting for over an hour to check in at this point). There was no organization when boarding either. No one was advised to board so people started asking ten minutes after the designated time and were told to go downstairs. Wow."
優點: "Price"
缺點: "Lack of communication with delays. The crew did not mention what was going on inboarding area. Staff was not very friendly. Checking in as no fun- the easy checking machine didn't recognize his passport but not mine, we had to wait in a long line in Shanghai. Food was not edible, and full of msg and salt."
缺點: "CE flight from Phuket to Shanghai was delayed by two hours. Due to that delay we missed the China Eastern Flt to ORD. IT Became very confusing CE then got us vouchers for UAL. UAL counter Staff then said that CE did not follow correct procedures for completing vouchers and could not issue a boarding pass to us us yet. UAL had been attempting to contact CE but not responding. Ultimately we were able to board the UAL flight. Nice surprise was that UAL upgrades to Econ plus - where we had more legroom and could sleep!! Thanks UAL!"
優點: "The food was great."
缺點: "The Krabi airport did not let us fly with our climbing rope and tried to have us throw it away, although there were no signs posted that we could not fly with the rope, and we had flown from Japan to China and then China to Japan on the same carrier with it. They eventually forced us to check the bag but did not allow it to be checked all the way through to destination, and did not print us boarding passes all the way through to our next destination either. As Americans we did not have visas for China and had to go through a lengthy and challenging process in the Shanghai to retrieve our bag and go through customs multiple times."
優點: "New aircraft with lots of space in biz class."
缺點: "Adequate food service."
缺點: "I WAS TRANSFER PASSENGER FROM SEOUL TO SHANGHAI. SECURITY CHECKED AGAIN AT SHANGHAI AIRPORT. WHICH IS NECESSARY ????"
優點: "The flights were close to being on time. The plane was not too packed. The food was hot and satisfying. The staff was well trained and presentably attractive. Things were clean."
缺點: "That dang bus trip to the airplane. Not much to do for it, though; inexpensive means the plane does not incur charges for terminal connection. Maybe when the construction at Singapore is completed, that will change."
缺點: "My flight was delayed 1.5 hours from Shanghai to HK! I ended up missing my next flight and had to stay at the airport overnight. I tried to talk to someone at the China Eastern counter and they were no help at all. WORST CUSTOMER SERVICE EVER."
缺點: "The seat was non adjustable. No entertainments."
缺點: "I didn't like the flight because we had 7 hours delayed , 3 hours in the airport and 4 hours stocked in the plane without any information from the staff because we din't speak chinese language. It was very bad and very long ! it was so hot in the plane that one person became sick and they had to take here out of the plane with the luggage etc. Another delay !"
優點: "Flight was diverted to a different city due to weather in Shanghai. They kept us on the plane for hours with no food, water, or toilet paper. After we got out took another 2 hours to get the luggage. Nobody provided much of the information. Never again on this airline"
優點: "Cabin crew were incredibly polite and their efforts to ensure my comfort always felt genuine. Refreshing service of fruit on a short flight was most welcome. I was offered a newspaper in English and was most impressed with the concern the staff showed to keep us well informed during a short delay on the tarmac."
缺點: "Had to go through security twice as they wanted me to go all the way back to the check in desk so they could examine my luggage. For some reason they won't let you use your phone on board even in flight mode.. strange. This is why I've given only an average rating for entertainment. It would be 1 if I hadn't been brought a newspaper."