缺點： "Chair isn’t comfortable."
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
缺點： "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "The way they board the passengers"
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Staff Many empty seats"
優點： "Flight attendants were incredible!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
優點： "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
缺點： "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
缺點： "Not enough space to put my luggages"
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "Comfortable seats, very friendly staff."
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
優點： "Food was served with metal utensils."
缺點： "Ordered Fruit Meal. It did not have a variety."
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點： "Food and movies options."
缺點： "Not enough help to put my carry on on the overhead luggage storage."
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
缺點： "Delayed flight an hour and a half"
優點： "Wish there was more movies in English"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
缺點： "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
優點： "The food was great. Very responsive flight crew."
缺點： "Could have been slightly cooler in the cabin."
優點： "The food was great. Very responsive flight crew."
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."
優點： "Very efficient, very fast boarding. Crew was polite."
缺點： "There was no information about connecting flights before landing."
缺點： "Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "crew is very polite and thoughtful"
缺點： "movie options were very limited"
優點： "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
缺點： "Look above"
優點： "Flight was on time. Great service throughout the journey."
缺點： "We waited more than 40 mins for baggage."
優點： "Great crew and nice comfortable seats"
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
缺點： "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
缺點： "2 restroom out of order flight bound tpe."
優點： "Efficient crew"
缺點： "Flight late"
優點： "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
優點： "Proactive, Organized staff."
缺點： "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
優點： "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
缺點： "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "The crew smiled a bit more and they were more helpful. Communication between captain and passengers was good. Take of and landing was very smooth."
缺點： "The food can definitely improve. Offer passengers more fluid; water, variety of juices."
優點： "That I was able to get a seat on another airline that got me to Taiwan in time to catch my connection to San Francisco."
缺點： "There was no notice (it was sent to my phone that had no reception so I didn't get the messages until I got home). While others were upgraded to business class I was told it was full. So I sat in economy on Thai Air with bad food, no movies & a smaller seat than on EVA. Very uncomfortable & I am still waiting for some sort of compensation."
優點： "Our flight from LA to Tapei was outstanding. We were served 2 full meals and both meals exceeded my expectations in terms of quality. The entertainment options were decent, there were several TV shows with recent episodes available to watch as well as a good sized library of movies including some new releases."
缺點： "The only thing I would ask for is more than 4 episodes of each TV show. Overall our flight was great."
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
缺點： "The fish offering was less than excellent."
優點： "EVA is a very good airlines. I recommend them for traveling"
缺點： "Boarding seemed hectic. Instead of boarding by row, it seemed like everybody at once."
優點： "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
缺點： "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
缺點： "Delay for 1 and half hour"
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
缺點： "VERY LONG LINES AT BKK AIRPORT, IF I WAS NOT SMART AND FAST I WOULD HAVE MISSED MY FLIGHT. LINES WERE TERRIBLY LONG AND I HAD TO CUT IN FRONT OF ABOUT 8,000 PEOPLE TO AVOID MISSING MY FLIGHT."
缺點： "Service could be better. One flight attendant was sick but still working."
優點： "That they speak English really well"
優點： "Entertainment options were fine and meal wasn’tbad"
缺點： "Seat wasn’t very comfortable but it was economy so oh well...."
優點： "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "I like the food. And also the great crew! very nice and always smiling."
優點： "Good.service n clean. staffs are helpful.Will recommend to friends"
缺點： "On my flight they are few crying babies could' not relax.Babies take turn to cry."
優點： "Fancy crew member"
缺點： "Entertainment like movie"
優點： "The staff are nice..."
缺點： "Pork was the only option in that flight."
優點： "The movie selection was ok. Could be better."
缺點： "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."
優點： "comfort and crew"
缺點： "not too many new hollywood movies"
優點： "Two great meals! And very friendly and helpful staff."
缺點： "The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."
優點： "Amazing crew good food"
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Yes the crew was amazing and the seat"
缺點： "As long as nothing bad happens that is plenty good enough."
優點： "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
缺點： "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"
優點： "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
缺點： "I got economy, the seats were uncomfortable"
優點： "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
缺點： "Honestly, all is the best! I would fly China Airlines again!"
優點： "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
缺點： "Answered above. The seats looked bigger and better but the equipment looks tired."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Love China air. Comfortable. Lots of movies. Food okay"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Good movie selection, nice attendants"
缺點： "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
缺點： "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
優點： "Great service and food."
缺點： "30min Delay boarding and 30min delay on take-off."
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
缺點： "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
優點： "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
缺點： "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
缺點： "Going to Taiwain food is good but going back to LA it sucks"
優點： "Nice attention to details like water periodically during flight and warm towels before our meal."
缺點： "The food was only okay. I ordered a special meal and it was bland with mushy veggies and unhealthy looking salads. I’m picky so I may get be a bit more judgemental."
優點： "crew members are so friendly, excellent services"
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "Food and transfer is great."
缺點： "Flight delays."
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
優點： "The service, the food"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
缺點： "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
缺點： "I took four flights total to Bali and back ever single flight was delayed in boarding..."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Overall, it wasn't a bad experience but it wasn't fantastic."
缺點： "The crew barely smiled."
優點： "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
優點： "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
缺點： "I like everything"
缺點： "Great services on board"