過去3天找到最便宜的單程機票是多間航空公司（NT$12,686） 和 中華航空（NT$18,232），最低的來回機票則是德威航空（NT$7,850） 和 長榮航空（NT$21,930）。
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "The flight crew"
缺點： "More space"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "Good service. Flight went off without a problem."
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
缺點： "Double standard"
優點： "服務 電影 雪糕"
優點： "VERY FRIENDLY"
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
缺點： "Seat was too hard"
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "Once again the service from the flight attendants was perfect."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "food was great flight attendants are courteous and reliable"
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
優點： "Premium Economy had good seating space and leg room."
缺點： "No wifi access"
優點： "Comfort seat, decent food, polite service"
優點： "The main entree was excellent."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
缺點： "Everything was great !"
優點： "Attention given to each passenger by flight crew."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Crew was nice"
優點： "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點： "Other than chairs being more comfortable nothing really"
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
優點： "The crew are great!"
缺點： "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點： "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
優點： "Great experience overall"
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "The flight attendants were so nice and the food was really good."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "Seats and service"
缺點： "No complaints"
優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
優點： "on time"
優點： "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點： "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
缺點： "Very hard landing."
優點： "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
缺點： "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
缺點： "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
優點： "Very efficient, very fast boarding. Crew was polite."
優點： "The boarding procedure is clever. After premium boarding the seats near windows board first."
缺點： "The on line check-in failed and no explanations."
缺點： "We were delayed, but I can't say it was the airline's fault."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
優點： "The food was pretty good, and the there were enough movies to keep me occupied. I was offered plenty of coffee and tea and drinks."
缺點： "I was seated at the very back, and by the time the meal service reached us, there wasn't any choice about the food. The meal I was served was good, but cold by the time it got to me. The coffee tastes pretty bad, even for instant."
優點： "Crew was very friendly. Seats were comfortable"
優點： "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
缺點： "Nothing. Excellent airline."
優點： "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
缺點： "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "Need more comfortable headsets or ability to use personal earphones."
缺點： "Good airline"
缺點： "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
優點： "The crew are efficient and helpful. The food is good too."
缺點： "Hope they have anime movie in the choice"
優點： "Seat is very comfortable..."
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
優點： "Seat from taipei to jakarta is roomy & comfortable"
缺點： "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"
優點： "Great friendly flight attendants."
缺點： "Nothing I can think of."
優點： "It was a good flight on time"
缺點： "We could have had healthier food options"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
缺點： "Comfort, I need to get to where I can fly first class"
優點： "On time"
缺點： "All was ok"
優點： "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
缺點： "The dining options were ok, not particularly wonderful, but overall pretty good."
優點： "Very comfortable flight, crew were very professional, food was delicious!"
缺點： "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
優點： "Clean plane"
缺點： "Food was horrible, flight Attendants are professional but cold as ice."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Very comfortable. Great movies."
缺點： "Not so good on the television shows"
缺點： "Delay for 1 and half hour"
優點： "The actual flight experience was great."
缺點： "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
缺點： "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
優點： "Great flight Staff friendly"
缺點： "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"
優點： "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."
優點： "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
優點： "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
缺點： "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
優點： "The flight was on time and people were friendly. The pilot communicated with the passengers when there was turbulence which I appreciate"
缺點： "There wasn't enough variety of movies to watch on such a long flight."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Lots of flight attendants to deal with such a large plan of passengers. They came around often with snacks and refreshments."
缺點： "Entertainment was a little lacking."
缺點： "Flight delayed. Food was just ok."
優點： "Everything was wonderful."
缺點： "I can't think of anything I didn't like."
缺點： "delayed flight terrible asian food no Usb charger"
優點： "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
缺點： "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
缺點： "crew were very good."
優點： "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
缺點： "There is nothing to dislike about the airline or employees"
優點： "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
缺點： "I ordered a few special meals, which was far tastier than the regular select menu."
優點： "only one stop to final destination."
缺點： "crew members not very friendly"
缺點： "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
優點： "organization ans timely process on the check in counter on forward"
缺點： "the gate announcements not very clear."
優點： "seat, food"
優點： "Easy boarding procedure."
缺點： "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Friendly and smiling"
缺點： "No fruits after service for dinner"
優點： "Nice flight, nice crew, night food and nice on board equipment."
缺點： "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
優點： "The Crew was Awesome"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "Food was good flight was on time"
缺點： "It was good"
優點： "Wide variety of entertainment choices made time go much faster."
缺點： "The food could have been more tasty and warm."
缺點： "Next time I have to check in on line before going back.because there was a long line up."
優點： "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
缺點： "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Too much unreasonable charges!!!!!"
優點： "Services good"
缺點： "Could have a better"
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "Seat not comfortable at all"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Great flight, plane &crew"
缺點： "Nothing was bad"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "Good overall flight with good service."
缺點： "No complaints."
優點： "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do. Flight wasn't overly crowded, which made it very comfortable."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "They let me sleep."
缺點： "I liked everything."
優點： "good service from counter & attendats"
缺點： "late departure"
優點： "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
缺點： "I like everything"
優點： "Good service, good aircraft"
缺點： "Many movies were still the same as six weeks ago when I took the same flight."
優點： "same as above"
缺點： "same as above"
優點： "Friendly and efficient crew"
缺點： "The food in economy was not very good. A few pieces of fatty pork over rice."
優點： "Not much to like"
缺點： "seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support."
優點： "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
缺點： "Flight delays, but they where at the gate to insure I made my connection."
優點： "Flight attendants were organized and professional. English was mediocre at best."
缺點： "Seats are very uncomfortable. No padding in the bottom cushion."
缺點： "The food is not Good"
缺點： "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
優點： "Everything is good but there are kids make noisy during the sleeping and no one stop them."
優點： "Crew member helped me get extra space for injured leg by having a passenger next to me find a new seat."
缺點： "Need better movie options"
缺點： "Occidental snacks could be great"
優點： "Amazing crew and service"
優點： "Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones."
缺點： "The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water."
缺點： "nothing at all"
優點： "The plane, the comfort the staff"
缺點： "The food selections weee limited for people who don’t eat seafood or pork."
優點： "The crew and boarding was great. Food was ok."
缺點： "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."
缺點： "Upgraded and didn’t get the perks of the upgrade"
優點： "the flight is delate"
缺點： "The flight was late and caused everyone to have to stay overnight. I hope we get our luggage"
優點： "Practically nothing"
缺點： "Terrible, tasteless food; couldn't understand English announcements, A/V surveillance in aircraft."
優點： "Crew was very, very attentive, food was really good, entertainment system was great. Will definitely fly Air China again, especially on their 777"
優點： "Very easy flight and check in. I had no luggage so that made it even easier."
缺點： "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."
缺點： "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
優點： "It’s was ok"
缺點： "Food was not that great"
優點： "Good experience and in time. Clean."
缺點： "Passengers ahead talking too much."
缺點： "First , all 4 luggages were disappeared in the airport. When we got it is 7 hrs later . Second, 3 out of 4 luggages were broke. Try to call airline, no one answer and help ... very disappointed .. never has those problems with other airlines. Third, delay the airlines without airline people help.. delay almost 10 hrs to flight back to HK .. never buy this airline ticket.. very bad service.."
缺點： "Food was awful Confusing why we weren’t allowed our phones on airplane mode."
優點： "Goof food and service"
缺點： "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點： "Kayak website is not liable towards its customers. Due negligence."
缺點： "The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support."
缺點： "My complaint is against FlightNetwork.com AND Air China for failing to respect the agreement made when my ticket was purchased and the money had been withdrawn. I would like Kayak to be cautious about working with flightnetwork.com because they took my money but did not honor my ticket or register it with Air China. While waiting to speak with an agent at flightnetwork.com, the Air China manager told me he had plans and would not wait for me to help solve the issue. I was left alone at the counter and forced to buy an entirely new ticket from a different carrier last minute. I do not recommend using Air China from NY JFK or the flightnework.com service connected to Kayak."
優點： "Every crew member was so nice and attentive."
缺點： "There really isn't anything to complain. My flight experience was great"
優點： "Boarding process was really quick. In half an hour they boarded a complete flight."
缺點： "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
優點： "Comfort and service on the plane. Lounge in Beijing was wonderful."
缺點： "What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane."
優點： "it was a very comfortable flight and the crew was friendly and helpful. We were traveling with two small children, so saying it was a comfortable flight is very high praise."
缺點： "It was VERY annoying that we had to keep all cell phones turned off the entire flight. We preloaded games for my 5 year old son on an old iPhone 4 that is not connected to the internet or any cell service or bluetooth or anything and he was not allowed to use it the entire flight. Very frustrating for him and us. I wish this information was clearly provided on the Air China website when we booked the tickets so we could have planned accordingly."
缺點： "The seats were very close together so when the person in front of you reclined back, it was very uncomfortable."
缺點： "First time flying Air China - it was cheap and I mistaken it for China Airlines. Newer seats with touch screen TV, but the seating, screen and tray table were dirty and not properly wiped down. Lack of entertainment - no new movies, just a bunch of old released. Food was ok, minimal drink options. At time very difficult to understand crew members. It was the cheapest flight, and now I know why. The flight back to the US was significantly better than the flight from LAX to Beijing. That flight there was in an old Boeing with old dirty uncomfortable seats that I had to first drape with a blanket before sitting down and extremely dirty tray area that I scrubbed down with some wet wipes myself. The only saving grace was that it was an empty flight and I had the entire row to myself. Worst, we had a 7-hour delay in Beijing where the ground members did not speak English and could not give anyone an explanation as to why there was a delay. My family in Thailand came to the airport twice because they went back home the first time since they were waiting for too long and the airline could not give them an estimate of when the flight would take off. Never flying Air China again. Would recommend spending more a little more and fly EVA air or something else."
優點： "Nice stewardesses"
缺點： "Can't use cellphone in airplane mode! Should have been warning about this. 2 hour delay with no explanation"
優點： "Not much at all"
缺點： "Lack of communication - our flight was supposed to land in Beijing but we were redirected to another airport due to bad weather. After we had parked at the terminal of our temporary airport, we were told to wait further instructions from flight crew and the control tower. After about 40 minutes the plane started going towards the runway without any warning to passengers who had started getting luggage down, opened contents of carry on baggage and luggage, etc. It was jarring to say the least and luckily no one got hurt. Additionally, our flight from Beijing to Vancouver, BC was delayed by 8 hours. None of the gate or airport agents could tell us why or provide any alternatives to those of us with connecting flights. Not only did they not provide information, one of the gate agents gave us the wrong information (the local time at arrival). We missed our connecting flight and incurred significant expenses (hotel and purchase of 4 additional one way tickets). For the reasons listed above I will never chose air china and strongly urge any listeners/readers to avoid them at all costs!"
優點： "I didn't know technology existed to put rows that close together."
缺點： "Delay with fake reasons"
缺點： "Lousy food. It was not as ordered.....Indian pure veg meal."
優點： "I like Eva air better. This was ok, but Eva keeps the bathroom in tip top shape. Air China doesn't seem to keep cleaning the restroom throughout the flight. They seem to run late too which is fine because customs in beijing is slow. Plenty of food, no complaints there."
優點： "They gave us a meal on a flighy that was only an hour and a half long"
缺點： "The entire flight the plane dropped and there was severe turbulence"
優點： "They accommodated to my vegetarian diet"
缺點： "I missed my connecting flight because of late landing"
優點： "The plane that WE EVENTUALLY got on was modern and nice. The entertainment system worked mostly (even though the selection was lacking)."
缺點： "Every flight was late. The staff was unprofessional and not at all helpful to my friend who was traveling with a broken leg. We needed a wheel chair for him so we could race to our connection in Beijing.... they wouldn't give us one and kept bickering amongst themselves, so he had to walk on his crutches all the way to the gate... only to find out they changed the gate because our plane was broken. Only they didn't tell us that, they just kept saying... "you can't board". I could go on and on but I am still too exhausted from the experience."
優點： "The boarding was quick and efficient."
缺點： "I travel a lot and have learned not expect much from airline food, but this one got my attention in a bad way. I also felt like I was inconveniencing the staff every time I asked for some water. I know thats not very tangible, it was just a feeling. Lastly the entertainment sucked. They had a very limited selection, old movies, and even some American movies that weren't available in English."
優點： "Nice plane, nice crew, no problems."
缺點： "Plane was empty and passengers were not allowed to spread out for more room and comfort."
優點： "I got to USA! After 14 yrs overseas!"
缺點： "The crew was out there in space! I have to bring to her attention twice after serving a meal to the middle and aile passenger!!! At least! Pls! Can u smile! I feel that I was not welcome to the flight!!!"
優點： "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點： "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
優點： "Friendly crew"
缺點： "Boarding was a cluster of people"
缺點： "Entertainment system didn't work well. People did not respect other passengers space. constantly moving around the cabin."
優點： "staff, food, attention, cleanliness"
缺點： "crowding, no space to put incidentals during the flight, movie choices. Flying over, we went economy plus. Much more comfortable. Later found out that seats were not what we thought so took economy seats. Big difference in terms of space. (Don't think I got my money refunded either, for their booking mistake.)"
優點： "Due to a 4 hour delay, I missed my connection flight back to the United States from Beijing. I called the airline to arrange a new flight and found the personnel to be great! She booked a hotel for my family member and I since we would arrive in Beijing past midnight. The flight was sparse and food was okay. I give a thumbs up to customer service, which handled my travel changes very well."
缺點： "The check-in process was extremely slow due to the 4 hour delay. Many passengers had to rearrange their itineraries. The boarding took a long time and the flight did not depart on-time even with the new scheduled time."