I was not able to board and have not been provided with a reimbusment
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Left late and arrived late other than that it was good
Only thing i have to said is rough landing and food is not great so does the entertainment.
The JAL staff were all great at SFO and Haneda. I highly recommend JAL. I know I will be looking out for future flights with JAL. The food was very good as well as the snacks they prepared. Entertainment ok, the movie selection was ok. If JAL could add usbc charging that would be great. Also Bluetooth connectivity to the entertainment system would awesome. The headset connectivity was not great. High pitched noise came out if the headset. I did have trouble contacting JAL support while in Japan. I needed information about Covid testing for my return to the US. Basically no one picked up the phone. I ended up paying a lot of money for Covid testing when I could have paid less if I could have confirmed some information over the phone. Hopefully the US stops requiring Covid testing for entering the US or cheaper options become available. $160 x 4 was no fun!!
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "33" seats"
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
優點： "We were seated together as a family even though we were not able to reserved any seat"
缺點： "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
優點： "Polite crew, got our selected seats, clean"
缺點： "WiFi didn’t work"
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Good service. Flight went off without a problem."
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "customer service spoke English"
缺點： "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Excellent customer service"
優點： "Very comfortable plane, even full. Polite crew."
優點： "The food was good. Seats were as comfortable as any flight is."
缺點： "There were no diet soft drinks available on the flight."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
優點： "The crew was great. I experienced great hospitality."
缺點： "The quality of meal."
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
缺點： "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."
優點： "Pretty much everything"
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
優點： "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點： "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "It was fast and the crew got right to it as far as take off and getting home."
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "more new movies will be better"
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "Excellent food. Very nice service."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "They made a special dessart for my niece and her husband for their honeymoon trip."
缺點： "Not realky."
優點： "Good service Soft landing Clean"
缺點： "Not really"
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Cabin crew was fine, nice smooth flight."
缺點： "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
缺點： "No foot rest=back pain"
缺點： "Nothing, everything was as expected"
優點： "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
缺點： "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Was able to request a gluten-free meal for the flight"
優點： "staff was great in business"
優點： "Great service, I'd definitely fly again."
優點： "Japanese quality is good quality"
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "ANA service is always great. Always my first choice."
缺點： "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "The food was great. Very responsive flight crew."
缺點： "Could have been slightly cooler in the cabin."
優點： "Very comfortable. Lots of room, wonderful crew."
缺點： "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."