優點： "We had nice reclining seat, I was able to sleep comfortably."
缺點： "They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh."
缺點： "China airline sucks, drop me off in the middle of nowhere wrong airport"
優點： "Seats were ok, and movie selection was ok too."
缺點： "Please, offer decent food - most of the stuff we tried was not edible!"
優點： "The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality"
優點： "Crew was supportive"
缺點： "Improve food quality and variety for vegetarians"
缺點： "Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late."
優點： "Seat was great"
缺點： "Food was horrible, can be better"
優點： "On board crew were amazing"
缺點： "Check in crew were rude and awful"
優點： "Very nice equipment A330. Service was very good and angle seats were acceptable in room amd comfort."
缺點： "Plugin got power didnt work in my seat. Poor quality headphones and movies were average at best. My meal was terrible."
優點： "Excellent, fully reclinable seating in business class and excellent service"
缺點： "Boarding gate was changed in Shanghai with no advance notice. Movie and music selections were limited and relatively poor."
優點： "Food and service on this flight was outstanding."
優點： "The plane and staff were marvelous. Pleasantly surprised with this flight and experience as a whole!"
缺點： "There were no vegitarian options offered on the flight. Had to skip most of the food. But those around us seemed to love the food they got! we LOVED the warm rolls offered with meal!"
缺點： "Gate changes. Lack of info on gate assignments. Quickly diffusing a group of passengers arguing over where to sit."
優點： "Friendly crew. Great seats in business class. Enjoyed the entertainment options, and wifi was available if you pre-order before flight."
缺點： "Flight was delayed an hour. They changed our gate without much notice or information. The boarding was chaotic. No vegetarian option, but they tried hard to accommodate me which was nice."
優點： "There is absolutely nothing I can say that I liked about China Eastern flight. See comments below."
缺點： "Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight."
優點： "Flew business class on their 777's to and from LAX/Shanghai. Unbeatable service at LAX where the gate agent escorted us through security onto the plane and on the ground in Shanghai and Beijing where ground personnel were on hand to help you make your connections. Great service in both economy and business class. (Domestic economy-full hot meal service with choice of entree!!) China Eastern will be my choice for travel to China."
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "The flight existed"
缺點： "China Eastern made no efforts to get me and several other passengers through the crowded airport security in time to board. They never called out our names over intercom or even delayed boarding at all, and simply closed the gates and took off without us although we were only five minutes late to the gate (15m before takeoff). We were refused a hotel for the night and had to figure out and pay for our own accommodation until the next flight takes off. Prior to all of this, I had to cancel one of the three flights I booked because ONE letter in the last name of a passenger was missing. This mistake cost me around $800 and a ton of hassle. I will never book with Justfly and China Eastern again, and Kayak shouldn't have a well-known fraudulent Booker like Just fly in their search results."
優點： "Business class service very good. Seating very comfortable for a long flight."
優點： "Overall ok plane, comfort, service."
缺點： "Food and plane comfort was below average for a four hour flight."
優點： "Clean aircraft and great value for the price"
缺點： "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
優點： "Food, entertainment, and crew"
缺點： "Lost mine and three other peoples checked bag on the connection stop in Shanghai. Took 6 days to get it to me."
優點： "Wonderful cabin staff reseated me after snafu with losing my original seat reservations; extremely friendly and accommodating"
缺點： "Somewhere in the handoff from Kayak to JustFly to China Eastern my seat reservations got lost (IT staff, please notice). However, as I said on the positive side, the China Eastern cabin crew responded very well and resolved the situation."
優點： "Clean plane, served meals on each flight"
優點： "Beverage choices and presentation were good. Service very good."
缺點： "My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered"
優點： "Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep."
缺點： "Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin."
優點： "Food was decent, blanket/pillow"
缺點： "Seats were tiny and older (no adjustable headrest), no personal TV, food was just ok, had to fight thru crowd to to my seat. No order."
缺點： "The butter came with the rolls were not salted, no taste. There was no pepper for seasoning. The crew was nice, but maybe too eager, gave the impression of some emergencies all the time, rushing and almost running, made me nervous watching them. They need to slow down and calm down."
優點： "Hello dear customer service manager, Anyone can tell me who is the one that input my passport info on China eastern airlines system? China Eastern system has a different passport number that I used before 2010. They asked me to contact the agent who issued the tickets to update or correct it but I have no idea who is the agent. I booked the tickets from justfly.com with my current passport number and I even did not remember the old passport number. You must know who is the so called agent and please pass my email to them to help me solve the problem. Otherwise I won't be able to get on board. Your prompt reply would be highly appreciated. Thanks and regards Kai By the way, my gmail does not work in China. I have to use a substitute email address to contact you. firstname.lastname@example.org"
優點： "China Eastern is generally mediocre at best, but their service can miss the point anywhere along the way. They are horrible at follow through, sometimes and unreliable to anything tech related with any of their websites."
優點： "The flight attendants were attentative and try their best to respond to your needs even though they barely speak English. Seats were so small. Barely reclined. Little leg room. The food was delicious though."
缺點： "The seats. Everything was so compact. I am short so I made it work even though it was sometimes painful. Not sure how a tall person could do it."
優點： "Great service, start to finish. Food was good, great hostesses and hosts, smooth flight."
缺點： "No dislikes, all was straightforward average"
優點： "Very good prices"
缺點： "Constant change of flight time, then 3 hour delay No vegetarian food options, food kind of scragly"
優點： "Direct flight from San Francisco to Qingdao"
缺點： "Airplane food was bad, entertainment options were limited"
缺點： "We were delayed by 2 hours, with no communication by the crew. No one updated passengers at all. Once finally on the plane, the crew members were very impatient and short."
缺點： "The plane has delayed"
優點： "Nothing everything is bad"
缺點： "Bad service poor food not even give you a beer"
優點： "The crew was good"
缺點： "Was cramped and on flight entertainment was not a wide selection"
優點： "Service was good."
缺點： "Was an hour late without much explanation."
優點： "It flew"
缺點： "Flight departure time was wrong in Kayak and flight stood at Xi'an airport for 40 mins + arrived at the satellite terminal in HK which meant a bus. Long wait for bags too"
缺點： "Why can't you use phone in flight mode?"
優點： "The plane eventually arrived at the destination so that was a plus."
缺點： "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The in-flight service was on the same level as any international airline."