缺點： "I was not aware that I flew in Narita and flew out of another airport."
優點： "Food, seat comfort, service"
缺點： "On time and comfortable"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
缺點： "Food was really unpleasant and entertainment all out of date movies"
優點： "The crew was amazing. They were all very nice to us."
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Clean plane, comfy seats and great staff"
缺點： "Everything was good didn’t hate anything"
優點： "A taste of Japan food."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "The crew are so courteous and helpful."
優點： "The crew was always around if you needed anything."
缺點： "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "I enjoyed the hospitality and attention to detail."
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
缺點： "Seat would not recline. That should be standard. My back was sore after trip."
優點： "Good service Soft landing Clean"
缺點： "Not really"
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
優點： "Service was amazing."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
優點： "crew was awesome! Service was outstanding"
缺點： "a little warm on the plane. food was ordinary"
優點： "overall clean and comfortable, service is great"
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "Food is good."
缺點： "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
優點： "The space, movies, & comfort"
缺點： "The food selection."
缺點： "Food and entertainment options"
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
缺點： "It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight."
缺點： "there was 2 hours of delay and the crew didnt announce anything in english"
缺點： "Singapore airport to awesome. Easy to get around."
缺點： "I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard."
缺點： "Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai."
優點： "For a low fare airline, this was a comfortable, on time flight. Good entertainment selection and decent food. Crew was accommodating."
優點： "Terrible experience with sick passenger next to me"
缺點： "Terrible experience with sick passenger next to me"
優點： "The flight attendants were very nice and helpfult"
缺點： "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."
優點： "There was entertainment and wifi"
缺點： "The seats weren’t the most comfortable"
優點： "I thought kayak would send a reminder to the flight"
優點： "The flight was fairly smooth. There was a good selection of movies."
缺點： "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
優點： "Check in, boarding, seating, service, great! I observed this crew helping many Non English speaking passengers fill out USA Customs forms. Most proactive team I have seen thus far among Chinese airlines. Airplane configuration in economy is better in terms of bathrooms for economy class than say for example..,Delta and AA in the new 787 aircraft."
缺點： "Food needs improvement. Offerings are all bad carbohydrates w no nutritional value. Breads, ssndwhiches, lots of rice or noodles w sliver of meat and vegetables, mystery over sugary beans."
優點： "It was fast, no hassle, attentive crew."
缺點： "Someone didn't wear deodorant...not airline's fault, of course."
缺點： "There were dried throw up on my sister's seat belt (next to me) and on the floor below us so the the whole duration of the flight smelled like throw up."
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
優點： "Price is good"
缺點： "Can’t pick seat"
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "Bathrooms were clean"
缺點： "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
優點： "Plane and flight were comfortable."
缺點： "Plane left 1 hour late and arrived to destination 30 min late."
優點： "food was decent, both chinese and western menus, but not significantly better than domestic first class on a good day biz configuration gave good privacy and leg extension"
缺點： "seats were hard enough to be uncomfortable for sleeping on a 13 hr flight. very narrow tunnel to fit yourself into"
優點： "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
缺點： "Mediocre food. Inscrutable website."
優點： "the pleasantries"
缺點： "the unpleasantries"
缺點： "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
優點： "Complimentary in flight wifi"
缺點： "Couldn’t use iPhones... even on airplane mode"
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Just do yourself a favor and sleep. Even though the flight is shorter they still give you a meal and a bottle of water which I found to be nice."
缺點： "Seats were definitely a lot more cramped and there was no sort of entertainment aside from the window or magazines (but then again, makes sense since the flight is a much shorter one)."
缺點： "This was by far the worst airline experience I've ever had. This airline almost appears to go out of its way to treat it's customers poorly. The experience starting with check-in is a customer service nightmare."
優點： "The entertainment selection was good."
缺點： "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
缺點： "I couldn't use my phone on the plane even in airplane mode."
優點： "Everything was great! Except that we took forever to depart! Would still recommend it. :)"
優點： "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
缺點： "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
優點： "Great selection of entertainment. Lots of good movies to watch. Seats were pretty comfy."
缺點： "Phone must be turned off for the entire duration of the flight. Entertainment system had a lot of technical issues"
優點： "Decent flight, comfortable planes"
缺點： "connecting in Shanghai is a nightmare. delays delays delays ALWAYS"
優點： "they do have basic service sense, when the flight got delay due to the weather, they provide hotel and food for customers. include bus brought customers back and forth between hotel and airport."
缺點： "however, they have no sense of privacy, they suppose customers could share one room without knowing each other. I personally can't stand this, it is not respect to personal privacy."
缺點： "The food was bad, the flight was delayed & there was no announcement about it beforehand, and the service was not good."
優點： "Direct flight from San Francisco to Qingdao"
缺點： "Airplane food was bad, entertainment options were limited"
優點： "The crew was good"
缺點： "Was cramped and on flight entertainment was not a wide selection"
優點： "Priced right."
缺點： "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
優點： "Pricing, let room and the seats recline pretty far back."
缺點： "Food was disgusting. There were a few edible parts."
優點： "Pleasant trip for the most part, friendly crew, easy boarding"
缺點： "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
缺點： "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
優點： "The food was good. The crew who helped us come by frequently to provide water and snacks."
缺點： "Bad turbulence, which is out of their control. But I don't have much concern on the flight back."