優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點： "The food and the drink selection."
優點： "Crew - excellent service orientation"
缺點： "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "Typical ANA quality as always."
缺點： "Nothing in particular."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
缺點： "Great staff and food for a plane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Salad and fruit came Frozen"
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
優點： "Service was excellent. Crew did not accept tip. Food could be better."
優點： "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
缺點： "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "service..service..service and ontime performance"
優點： "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
缺點： "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "The ANA stuff at Chicago airport is nice and helpful"
缺點： "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
優點： "The service was good. The seats were comfortable."
缺點： "I missed the Thai crew. The crew was from Japan. No complaints about them."
優點： "Love the staff, helpful and polite!"
優點： "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
缺點： "I can't think of anything to not like. It was a short and easy flight."
優點： "There was a delay"
優點： "on time, great service on flight"
優點： "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
缺點： "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
優點： "Messed everything up!!!"
缺點： "Messed everything up!!!"
優點： "Service was amazing."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
優點： "Best service ever provided by an airline"
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
缺點： "I waited 20 minutes for my baggage to return"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
缺點： "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
缺點： "Headset wasn't working propperly."
優點： "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
缺點： "Delay on tarmack at airport. No fault of ANA"
優點： "very attentive crew, plane was well cared for, food was mediocre."
缺點： "food was barely passable. awful landing."
優點： "The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep."
缺點： "Better softer hand soap , sprays and lotion . Sleep mask"
優點： "On time! Great service."
缺點： "Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!"
優點： "Ease of boarding."
缺點： "Delayed an hour without a notification of how long."
優點： "Tickets were super cheap."
缺點： "Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!"
缺點： "Just be ready for a long day but I liked the airline. It was my first time flying China Eastern."
優點： "I was able to sit with my other passenger but I had to arrive 4hrs early."
缺點： "being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal."
優點： "Crew was very helpful with boarding and very friendly and hard-working."
缺點： "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
優點： "It was a better experience (no screen that turns off and on by itself, no lopsided tray table) than my outbound flights, so kudos for that. The crew was very pleasant."
缺點： "Food/snacks. I know people usually complain about airplane food, but I am not a picky eater and usually eat whatever is provided. I ended up picking at what was served. Perhaps I’m just not used to the selection since I usually fly American planes."
優點： "Liked the price. Good for the price. I had flew with my wife and had 22hr layover. Just with our itinerary and passport, we could get 24hr free transit visa."
優點： "It was just a normal flight nothing weird."
缺點： "Not much room for a 13 hour flight."
優點： "From the staff and everything was nice."
缺點： "The entertainment was very old movies and musics."
優點： "China Eastern Airlines was labeled as a budget airline so knowing this (so I thought) I prepared myself for an uncomfortable ride. The seats had just as much cushion as delta or American airline and definitely more than WOW airline. I bought a seat cushion expecting to be uncomfortable for a 14 hour flight and I didn’t need it. In fact I ditch the cushion after I landed....one less thing I had to carry. I’m 5’5” so I usually don’t have an issue with leg room. I had a somewhat comfortable ride considering the flight was as I stated before 14 hours. The food was really good and the flight attendants were very nice and professional. I enjoyed my flight and would definitely recommend them."
缺點： "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."
優點： "Did not like the airline or personnel at the airport at all. Not helpful. Treated like ssssssss"
缺點： "air conditioning broken ... Hot Cramped seating"
缺點： "I had a connection through Kunming to Shanghai to Honolulu . The flight to Kunming was delayed and they put me in another non-direct flight to shanghai. Last row window. When I reached Shanghai they said there is no more seats left on the Honolulu flight since they were overbooked. it’s a torturous experience dealing with them especially when they don’t understand much English."
優點： "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
缺點： "The seats weren't the most comfortable and the food was normal flight food."
優點： "the pleasantries"
缺點： "the unpleasantries"
缺點： "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
優點： "Crew is decent. Choice of movies is good."
缺點： "The earbuds' quality are real bad, like dollar store bad. Portion of food is real small. Only offered snacks once. Could smell cigarette on 4 different occassions, smoke detector even went off once due to cigarette but no action was taken against the passenger. Could smell poop too. Not allowed to use electronic device even on airplane mode, which is ridiculous."
優點： "Good space, pillow, blanket, food"
缺點： "More English movie options"
缺點： "Worst flight experience I’ve had"
優點： "Complimentary in flight wifi"
缺點： "Couldn’t use iPhones... even on airplane mode"
優點： "Friendly staff"
缺點： "Didnt enjoy having roost for upgrade and get stuck next two two screaming babies . You guys shouldn’t have sat all the babies together and let the paying customers who upgraded sit in the emergency rows together. The upgrade to business class was way to expensive as well"
優點： "Didn't fly to Sydney actually, we missed our connecting flight to Sydney and thought all was lost. Until the travel desk woman for Shanghai and China Eastern came to our aid! It was a lost cause, but 3 1/2 hrs after landing we found ourselves with a new and quicker way actually, to Melbourne and then to our destination of Christchurch! I wished I knew the woman's name at the desk, she was patient and looked for every way to help us, even with a language barrier present. Thank you again."
缺點： "Nothing nothinf"
缺點： "Food, dirty bathroom, smells badly and more"
缺點： "Small seats"
優點： "The entertainment selection was good."
缺點： "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
缺點： "The seats were very uncomfortable."
優點： "I like that the crews are patient"
缺點： "The food is too salty and seat is too small."
缺點： "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."
優點： "Good inflight movies but not good earbuds (try headphones). Some flight attendants very friendly even when having difficulty with English. Liberal baggage allowance--thank you! Good checkin experience but should ask if frequent flier miles."
缺點： "Always late--this time only 4 hours; last time 12 hours--so maybe getting better. Little or no communication with passengers while waiting hours for plane. Cabin manager very curt and unfriendly. Food not very tasty. Snacks and beverages at points during flight would help."
優點： "No I didn't like nothing"
缺點： "I ordered veg food but they said sorry they don't have"
缺點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 email@example.com"
優點： "Pleasant trip for the most part, friendly crew, easy boarding"
缺點： "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
優點： "Decent movie selection"
缺點： "Everything else"
缺點： "The airport was diffulvt to menuvuer."
優點： "Getting off the plane"
缺點： "Stop people from chain smoking in the bathrooms. The cabin was filled with a dim haze throughout the flight."
優點： "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
缺點： "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
優點： "The plane eventually arrived at the destination so that was a plus."
缺點： "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
優點： "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "They changed the flight schedule during the last few days. Their phone lines don't work, either they don't pick up or all they speak is Chinese. The airport staff is mind-bogglingly uncooperative. They didn't even offer me a hotel for the 21 hours layover I was forced to endure. No one had proper answers; they were just sending me from one desk to the other till I gave up and slept at the airport itself."
優點： "Had pleasant flight with nice crew and fellow passengers, mostly clean bathrooms considering 14 hour flight; i liked both their entrees fish rice as well as chicken rice. Enough choices for movies, including Indian movies."
缺點： "Wish there were veggie/chicken sandwiches in addition to pork sandwiches. I had to turn down the sandwich beacause I don't eat pork, even though I was hungry. Also, masala chai(tea) would be welcome."