缺點： "Flight delays are always disappointing."
優點： "Everything. I always enjoy my flights with JAL."
優點： "The EMIRATES flight was nice. Japan airlines has good leg room."
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
優點： "Spacious leg room"
缺點： "Toilets can be cleaner . And food could be tastier with 2 choices ."
優點： "Smooth ride"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Good service. Flight went off without a problem."
優點： "The food and movies"
缺點： "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "The crackers design beside the meal and different colors of the sleepers."
缺點： "Ear phone is not so comfortable!"
優點： "Flight attendants provided high standard of service and courteous."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
缺點： "BA flight with poorer screens and food than JAL"
缺點： "Selections of movies"
優點： "Nicest crew I have ever seen!"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "Simply excellent !!!"
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
缺點： "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "Food, lavatory experience"
缺點： "Small carry and carry on bag"
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "All was fine"
缺點： "Not much leg room"
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Food is not that good"
優點： "Efficient boarding process. Great god and cabin service. On time."
缺點： "Turbulent flight and the crew was not completely reassuring"
優點： "Excellent service"
缺點： "Not a lot of vegetarian options"
優點： "Service was especially good. Very professional."
缺點： "too little legroom seating is designed shorter legged Japanese"
優點： "Love Jan service!!!"
優點： "the Crew as always on ANA flights is amazing"
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點： "Friendly staff, fast service, and good food."
優點： "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
缺點： "No complaints, I would say....ANA the best,!"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "The crew are all nice and helpful"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "crew from the check in to airplane very good"
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
缺點： "See subject line"
缺點： "The seat in this airplane was downright uncomfortable."
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "Everything excellent"
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "Great leg room, staff was very nice, food and entertainment was decent."
缺點： "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "flight attendant in business not as nice as sfo to narita"
優點： "ANA food and service is awesome"
優點： "All good"
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."