TSA - URC
優點： "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."
優點： "Crew was good"
缺點： "Seat assignment."
優點： "Terrible service"
缺點： "Terrible service"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "Cleanliness, food, and service"
缺點： "boarding could be improved. Seat space very small when the person in front reclines. Almost impossible to eat your meal. Could use a few more hit movies."
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
缺點： "There was no in-flight entertainment"
缺點： "Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one."
優點： "I like that I was boarded quickly and taken care of."
缺點： "I didn’t like the food or snack. Not my thing but I’m sure others like it."
優點： "Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard."
缺點： "Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english."
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
缺點： "I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged."
優點： "Brought me back safely"
缺點： "The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed."
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
優點： "Quick flight. No frills."
優點： "Fast boarding. Crew was nice"
缺點： "Only water for drinks. One movie played for the whole plane. Food was not great"
優點： "Food was good. Service was nice. Planes were reasonably on time."
缺點： "We were told that our bags were checked through from BKI to SFO. However in PVG and TAO we had to find our bags and recheck them. One of our bags was lost in the process."
缺點： "The flight was at 2am. At midnight everyone was trying to check in, but they just didn't have enough kiosks and the line stretched out of the waiting area and down the entire building. We all stood in line over an hour and then they delayed the flight cause obviously all those people needed to get through security as well! Also the non smoking plane smelled like smoke?"
優點： "I had read complaints online about flights being late and disorganized. But every thing was great. Super nice staff."
優點： "Had a perfectly fine experience flying China Eastern. The staff was pleasant and helpful. My seat was comfortable. And the plane took off and landed on time. After reading negative reviews, I had low expectations for my CE flights. Glad that they were beat!"
缺點： "The food way okay, but I wasn't expecting much because airline food is alaways just okay."
優點： "Good selection of times to choose from."
缺點： "No tv monitor on flight."
優點： "Once in the plane the service and food were good."
缺點： "My way to Phuket I connected in Shangai and my checked bags went all the way through to Phuket. However, on my way back, I had to get my bags in Shangai, go through immigration, go check-in again completely outside the gates, check my bags again, go through security again. After an hour flight to Quindao, I again had to retrieve my bags, go through immigration again, go completely outside the gates and check-in into my flight again, and go through immigration and security again, all in order to get from Phuket to San Francisco. Although the flight was cheap and not bad once you are on the plane, I am not flying with them again due to these extra connection hassles. Also, as others have already pointed out, the website is useless, no way to contact anybody. The baggage information on the website was different from what they told me at the airport, probably because their partner in Thailand does not honor the international bag rules of China Eastern (I also had to re-arrange my bags because of this)."
缺點： "The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight."
缺點： "flight attendants never smile"
優點： "On schedule"
缺點： "* The TSA locker was missing * the belts were missing"
缺點： "Its been a week and still no refund I bought a ticket that needed a visa for a 2 hour layover. china eastern is puckered butt hole filled with fried pork"
缺點： "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
優點： "The food was good. A lot better than what I've received from American airlines."
缺點： "The seats were small. No entertainment."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
優點： "male flight attendant helped me store my bags in the overhead compartment."
缺點： "Delayed departure on the tarmac, started a good movie and then didn nkt continue during flight. Poor entertainment choice."
優點： "The check in crew were kind and let us borrow a phone to make sure that our flight was rescheduled the way it was supposed to through a third party company."
缺點： "The whole process of making the line to check in was confusing and there were no signs. There were three lines that merged into one and it was chaotic to say the least. There were also similar flights one hour after the designated flight so we were even more confused as to which line to make! The gentleman that was "trying" to get everyone organized was very bad at it. He would hold up the wrong signs which lead me to another line and I got upset and approached him. He didn't want any confrontation so he put me in the front of the line which was okay but then there were also 30 other people that followed him as well and they got upset that I was the only one to be advanced (i was waiting for over an hour to check in at this point). There was no organization when boarding either. No one was advised to board so people started asking ten minutes after the designated time and were told to go downstairs. Wow."
缺點： "Flight was delayed two hours, so flight that was scheduled to arrive at midnight didn't get in until 2:00 am. With no other flights arriving at that time, it still took an hour for the luggage to come up in baggage claim."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
缺點： "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
缺點： "Chinese airlines often keep the interior beyond 22 C inside. This flight was no exception. It felt closer to 25-28 C which was uncomfortable for me as a westerner but it did not seem to be uncomfortable for the Chinese on the plane."
優點： "The flight crew was nice and attentive and in terms of comfort is was just fine for a 4hr 30mim flight. It was a small plane but no big deal for that amount of time"
缺點： "I really didn't enjoy the food or entertainment. Food as always is just a matter of preference and plus it's air plane food so I guess there is no point in overly critiquing it. I will say they give you a pretty large portion size so if you like the food you are in luck. I did not like the entertainment. They ran two movies everyone had to watch, this would normally not be a problem as I would just listen to my own music or audiobook or whatever I downloaded but this airline does not let you use your smart phone at all during the flight even when on airplane mode."
缺點： "One of the worst airlines. I'm never gonna take it again"
優點： "All attendants were polite and nice looking."
缺點： "Flight was delayed more than an hour. In the plane you will hear Chinese speech only even from the crew. The breakfast was with no taste at all."
優點： "Crew was pleasant."
缺點： "Boarding process is a free-for-all for line up and delays at the terminal for late boarding were never explained."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "THANKS FOR GIVING US THE BEST POSSIBLE PRICES AMD EXCELLENT CUSTOMER SERVICE WE WILL KEEP USING KAYAK FOR EVER ☺☺"
優點： "Service overall was good but the experience was lacking in some areas. The seating was fine but entertainment selection was really limited. The wifi didn't really work or was so slow you couldn't open anything. Meal selections and snacks were just ok. There was really nothing on the menus that were spectacular. Headphones and things like that were cheap and not really any better then economy. Lay flat was what was important to me and the price was really good but knowing now what I know would pay more for a better carrier with better business class amenities."
缺點： "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
缺點： "They lost my luggage, told me they couldn't find it for days and that they weren't responsible for returning it to me, and they gave me no stipend to buy soap, toothpaste etc so I had to cover all these expenses myself during the 2 days until I finally got my bag back."