缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Food was OK"
缺點： "Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain"
優點： "The crew were attentive but appeared to be new"
缺點： "The seats were uncomfortable and the food was poor quality and selection"
優點： "The crew was friendly, despite the language barrier."
缺點： "The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
優點： "Crew are speedy, serious, efficient, friendly and professional"
缺點： "Breakfast was unhealthy- bread, muffin, crackers..,no nutritional value."
優點： "The service was great, fast, kind. They were very accommodating."
缺點： "It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon."
缺點： "My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight."
優點： "I like that I was boarded quickly and taken care of."
缺點： "I didn’t like the food or snack. Not my thing but I’m sure others like it."
優點： "The China Eastern 777 out of LAX had good legroom. Overall a good experience."
缺點： "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
優點： "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
優點： "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
缺點： "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
缺點： "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
優點： "I liked the plane comfort and food and the fact that they serve some thng evry few hours. Theyre diligent about coming around with water to keep you hydrated. In flight entertainment is pretty good too."
缺點： "They changed our connecting flight several times causing us to miss our connecting flight. I tried to resolved this over the phone but they keep reassuring me that the connection would be fine. Of course we missed our flight and the next one wasnt for 24hrs. They put us in a hotel that barely had heat after hours of waiting for answer on what the next step was. They constantly move flights so theres no assurance you would ever catch your connecting flight. If you're booking with them make sure you have at least 4 hrs to layover to avoid these issues."
優點： "smooth flight"
缺點： "My flight from Changsha to Shanghai was cancelled and I didn't fine anyone speaks English even the China Eastern Airline employees at the airport , even there was no one trying to put me and my son on another flight !!!!!!!!"
缺點： "The passenger next to me was extremely rude. Yelling over overs and across the aisle to talk to people. The attendants did not intervene."
優點： "Food was good. Service was nice. Planes were reasonably on time."
缺點： "We were told that our bags were checked through from BKI to SFO. However in PVG and TAO we had to find our bags and recheck them. One of our bags was lost in the process."
優點： "The price"
缺點： "Had tone bussed to the plane and temperature was very cold"
缺點： "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
優點： "Very nice crew and clean airplane"
缺點： "I liked everything"
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "Service was good, food was ok and seats were decent."
缺點： "Unlike many other airlines you cannot even be on your phone during the flight. Even if it's in airplane mode so this means no music, laptops, etc. I'm not sure if this is a Chinese law but for long international flights it's a little upsetting."
優點： "Nothing spectacular about this"
缺點： "Plane was warm and humid in flight. Seats were unbelievably small and cramped. No entertainment, though not a big deal since it was a short flight."
缺點： "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "The food was good. A lot better than what I've received from American airlines."
缺點： "The seats were small. No entertainment."
優點： "Nothing in particular."
缺點： "The food you service is terrible..... I call it plastic food.... NOTHING is fresh..... it seems like austronaut food / long shelf life food. To be honest I rather you charge me another $10 dollars and serve me real food than getting a sweet bread roll sealed in blown-up plastic bag....... If your company has anyone responsible for "SUSTAINABILITY" then ask them to start with the food service - everything is through away quality, including the food."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "It was on time."
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
優點： "Easy flights with good service."
缺點： "First flight departed late causing me to almost miss my connecting flight."
優點： "All around good"
優點： "The price was the best. Keep up the good work on that dimension."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Always dependable. I witnessed staff working hard to help people get on flights that were overbooked due to spring break."
優點： "All attendants were polite and nice looking."
缺點： "Flight was delayed more than an hour. In the plane you will hear Chinese speech only even from the crew. The breakfast was with no taste at all."
優點： "As exspceted, the flight was delayed. I have traveled within China for many years and it's pretty consistent that the flights are delayed..."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "The food was great."
缺點： "The Krabi airport did not let us fly with our climbing rope and tried to have us throw it away, although there were no signs posted that we could not fly with the rope, and we had flown from Japan to China and then China to Japan on the same carrier with it. They eventually forced us to check the bag but did not allow it to be checked all the way through to destination, and did not print us boarding passes all the way through to our next destination either. As Americans we did not have visas for China and had to go through a lengthy and challenging process in the Shanghai to retrieve our bag and go through customs multiple times."
缺點： "I had to go through hell because of a delayed flight that made me miss my connecting flight. I had to book another flight in order to reach my destination on time. Then I find out that my flight back home was canceled due to booking another flight. I never got notified about the cancelation. I had to find out when I was ready to check in. I would never want to go through this again"
優點： "Nice staff"
缺點： "I WAS TRANSFER PASSENGER FROM SEOUL TO SHANGHAI. SECURITY CHECKED AGAIN AT SHANGHAI AIRPORT. WHICH IS NECESSARY ????"
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"