優點: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點: "Very friendly and accommodating crew."
優點: "It wasn't JAL it was American."
優點: "The crew was organized and efficient."
缺點: "Entertainment: movie choices were limited."
缺點: "Seat cushion could use more cushioning. Larger portions of drinks served"
缺點: "Good space with large seats. Good food and service."
缺點: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點: "Seating and service"
缺點: "Flight to Haneda airport not Narita"
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Seats, movies, comfort"
缺點: "No vegetarian options"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "Friendly, clean. Great movie selection."
缺點: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
優點: "Service and Entertainment were great. Lots of legroom is great."
缺點: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點: "Able to accommodate many dietary requirements and friendly crew"
優點: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點: "Flight was half full so was able to take aisle seat."
缺點: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點: "Everything. Was just outstanding."
缺點: "No complaints"
優點: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
優點: "The food was good. Seats were as comfortable as any flight is."
缺點: "There were no diet soft drinks available on the flight."
優點: "The movies they offered."
缺點: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
優點: "As usual A1 service all the way!"
優點: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
缺點: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
優點: "I love flying jal"
缺點: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
缺點: "flight delays"
優點: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
優點: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點: "I like everything about my flight"
缺點: "There was nothing to dislike"
優點: "Comfortable and spacious for economy class. Very helpful staff."
缺點: "If I have to be picky the movie selection didn't seem great."
優點: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點: "seats need a bit more padding"
優點: "Attendants were very supportive. Food was very good."
缺點: "Restroom smelled bad"
優點: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點: "Nothing really."
優點: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
缺點: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
優點: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
缺點: "Mid night snack can be improved, it’s too small a portion."
優點: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點: "Very caring, and pay full attention to passengers."
缺點: "Better food quality, more movies please."
缺點: "Seat cushion could have been softer"
優點: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點: "Crew was prompt and courteous Entertainment choice was good"
缺點: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點: "Zero"
缺點: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點: "Flight attendants were incredible!"
缺點: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Their service"
缺點: "Foods"
優點: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點: "Seats, food"
優點: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
缺點: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點: "No problems."
缺點: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點: "I enjoyed the hospitality and attention to detail."
優點: "Staff are super kind."
缺點: "---"
優點: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
優點: "Friendly staff and great food. Cabin was spacious even for Economy."
優點: "Crews' performance was good."
缺點: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
缺點: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點: "Nothing"
優點: "Movies"
缺點: "Food needs improvement"
優點: "Enough room for relax, I love this one"
缺點: "none"
優點: "Enough room for relax"
缺點: "none"
優點: "Comfort... enough room for relax"
缺點: "none"
優點: "I feel like home"
缺點: "The crew smail"
優點: "Service was nice way more room than American Delta or United for economy"
缺點: "None"
缺點: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點: "Good staff, good service, good entertainment"
缺點: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點: "Crew was outstanding Food and service was excellent"
缺點: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點: "Was able to request a gluten-free meal for the flight"
缺點: "Nothing"
優點: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
缺點: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點: "Very friendly and attentive service, good movie selection on new screens."
缺點: "TSA-style pat-down at the gate in Narita before allowed to board."
優點: "I liked the friendly staff, the movie selection was also great!"
缺點: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點: "I got to my destination on time with my luggage"
缺點: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點: "The space, movies, & comfort"
缺點: "The food selection."
優點: "Excellent service and food"
缺點: "None"
優點: "The crew was friendly and the plane on time."
缺點: "I'm 6'6 tall and there wasn't enough room for my legs."
優點: "all of them are nice and welcomed."
缺點: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."