缺點： "Did not like emergency exit seat."
優點： "Excellent crew!"
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "Service, entertainment , drinks, everything! Very good!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "Really good service."
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "Great service"
缺點： "A bit warm"
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "The seat, service and food..all is great as always."
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
優點： "didnt make it to tokoyo"
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "service..service..service and ontime performance"
缺點： "I'm still stuck in LAX"
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點： "Good price"
缺點： "Stink in the plane"
優點： "Overall excellent"
優點： "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "Everything excellent"
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
缺點： "I can't think of anything to not like. It was a short and easy flight."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
缺點： "So far I don't have"
優點： "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
缺點： "Vegetarian meal could have been a little better"
優點： "Terrible service"
缺點： "Terrible service"
缺點： "The flight was delayed for 1.5hrs out of Shanghai"
缺點： "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
優點： "The staff were really kind and helpful. Very clean and offered a pillow and blanket."
缺點： "Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha."
缺點： "There was no in-flight entertainment"
優點： "Nice new airframe, for what that's worth. Attentive staff."
缺點： "Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration."
優點： "Being fed twice was nice. Good selection of movies."
缺點： "Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan."
優點： "Very nice staff and flight"
缺點： "Nothing to complain about"
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
缺點： "I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged."
優點： "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
優點： "The plane boarded quickly and took off early."
缺點： "Food was bad. Entertainment was bad."
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
優點： "The flight was cheap."
缺點： "That you couldn't use your phone even on airplane mode."
優點： "The crew was friendly"
缺點： "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"
缺點： "The passenger next to me was extremely rude. Yelling over overs and across the aisle to talk to people. The attendants did not intervene."
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
優點： "Had a perfectly fine experience flying China Eastern. The staff was pleasant and helpful. My seat was comfortable. And the plane took off and landed on time. After reading negative reviews, I had low expectations for my CE flights. Glad that they were beat!"
缺點： "The food way okay, but I wasn't expecting much because airline food is alaways just okay."
優點： "Good selection of times to choose from."
缺點： "No tv monitor on flight."
優點： "The price"
缺點： "Had tone bussed to the plane and temperature was very cold"
缺點： "Late departure and arrival."
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "flight attendants never smile"
缺點： "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
優點： "Everything was great!"
優點： "All-around is was a pretty decent flight."
缺點： "Over 24 hours to reach my destination."
優點： "The food was good. A lot better than what I've received from American airlines."
缺點： "The seats were small. No entertainment."
優點： "My sky miles status had me in an exit row so it was a bit roomy. Fly MU & FM all the time and was a good flight - no complaints. Especially like the new MU/sky team lounge at PVG - old lounges had no where to go but up and its finally at roughly international standards"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
缺點： "The plane was delayed on the tarmac for an hour and a half and got to BKK after 11pm, way too late. To their credit, he crew served drinks and food during the wait.."
缺點： "After being on the 777 and then getting on an old 737, the experience was not all that great."
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
優點： "What good is about flight departure is on time , Flight is not delay like other times. It's unbelievable"
缺點： "Cebin Crew from the ground and on the plane are rude, not nice , yell and not welcome. Food is one choice, dry, no qulaity, smell bad with rice. Entertainment with 8" Monitor of cinema for share ."
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
優點： "Young and energetic crew, very polite and direct at the same time"
缺點： "Crowded, food, bathrooms"
缺點： "Lack of communication with delays. The crew did not mention what was going on inboarding area. Staff was not very friendly. Checking in as no fun- the easy checking machine didn't recognize his passport but not mine, we had to wait in a long line in Shanghai. Food was not edible, and full of msg and salt."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
缺點： "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Comfortable seats, legroom, I'm over six feed. Staff was great."
缺點： "Food was just snacks. Flight was only four hours. No personal entertainment. They did play a movie however with English subtitles. Plane was delayed indefinitely, then, took off immediately. Almost went tonthge bathroom and missed boarding."
缺點： "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "Service overall was good but the experience was lacking in some areas. The seating was fine but entertainment selection was really limited. The wifi didn't really work or was so slow you couldn't open anything. Meal selections and snacks were just ok. There was really nothing on the menus that were spectacular. Headphones and things like that were cheap and not really any better then economy. Lay flat was what was important to me and the price was really good but knowing now what I know would pay more for a better carrier with better business class amenities."