優點： "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
缺點： "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
優點： "Excellent crew!"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "Friendly staff, fast service, and good food."
優點： "Service, entertainment , drinks, everything! Very good!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "Really good service."
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Great service"
缺點： "A bit warm"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "The seat, service and food..all is great as always."
優點： "didnt make it to tokoyo"
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
缺點： "the smell inside the airplane"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
缺點： "I'm still stuck in LAX"
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "Good price"
缺點： "Stink in the plane"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "The leg space of the plane"
缺點： "Some crew hard to understand they English"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
優點： "Customer service and food!"
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "It was OK. Time was the same as Asiana and Korea Air."
缺點： "I don't Japan airport."
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "The service and the seats"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Almost everthiny good job keep it up, excellent !"
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
缺點： "So far I don't have"
優點： "Early arrival. Crew very good."
缺點： "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
優點： "Need to step it up with the food, don't have time for shitty service this day and age"
缺點： "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
優點： "They were able to fly us out of Incheon to JFK even there was only less than 10 passengers."
缺點： "Could not ask for more."
優點： "The crew was awesome and extremely attentive! Thank you so much!"
缺點： "I thought everything went very smoothly!"
優點： "Crew was very nicker- great seats, not crowded"
優點： "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
優點： "Crew was very interactive with my 2 year old."
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
缺點： "More subtitled movies in English."
缺點： "No phone charger."
優點： "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
缺點： "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
優點： "Nothing! They made me very upset!"
缺點： "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
優點： "Great leg room, comfortable, good food"
缺點： "Entertainment screen not working"
優點： "After took off 5-6hours later very bad smalls comes from the bathroom."
優點： "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"
缺點： "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
優點： "Great entertainment system for every seats unlike the other 777 I took a few days ago. This one also had plug-ins available. As always, cabin attendants were excellent."
缺點： "Food quality was not as good as my earlier Asiana flight from Honolulu to Seoul."
缺點： "Service over all"
優點： "Good food and services"
優點： "Everything Just fine."
缺點： "Oh good no problems"
優點： "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
優點： "The airline crew were very helpful in making today comfortable during the long flight."
缺點： "Go around and serve water more often. Two lavatories don’t have water to wash your hands. Please provide liquid/foam hand sanitizers OT wipes at least."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "over all flight is great.landed safely"
缺點： "nothing much.just the food and entertainment not much option."
優點： "Nice and very good excellent"
優點： "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
優點： "I basically like flying Asiana airlines. Overall experience is considerable good. Crews are friendly foods are okay."
缺點： "Action movies selection seems to be limited. Snack onboard were not variety compare to other Asian airlines. Recommend to made some instant noodles avaiable !"
優點： "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
缺點： "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
優點： "They served grewl twice I thought I was getting grewl with road kill to eat"
缺點： "The food and seemed like one of the lady's working there did not like her job"
優點： "Good leg room. Short flight 1.5 hours."
缺點： "Kindly Asiana airline"
缺點： "I do not understand why only one bag was allowed to be checked if it was an international flight. When it was boarding time, there was no organization. It was whoever lined up first."
優點： "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
缺點： "Not a thing."
優點： "The food was great!"
缺點： "The earphones for the entertainment system didn't work well."
優點： "The food selection is good and the service is tiptop. Highly recommend"
優點： "The staff are nice and friendly and courteous. The food is good too."
優點： "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
缺點： "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
優點： "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
缺點： "Not applicable"
優點： "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
優點： "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
優點： "the courtesy of the flight attendants"
優點： "Two and a half hour flight but full meal still served. Good selection of movies."
缺點： "Cramped seating"
優點： "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
缺點： "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
優點： "Great entertainment. Good selection on movies. Food is good."
優點： "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
優點： "Crew was friendly"
優點： "The food was good"
優點： "The flight was on time, the people in the plane were very polite and the movies available were very varied and good."
缺點： "Everything was good."
優點： "Love flying with Asiana smooth flight, good service always"
缺點： "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
優點： "flights both ways were on time."
缺點： "Had to pick up our own wheel chair at baggage claim instead of at the gate."
優點： "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
缺點： "Long wait for baggage at the end -- seemed like it was not the norm though"
缺點： "No complaints."
優點： "Crew was friendly. Plane was nice. Food was good."
優點： "Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)"
優點： "Boarding at JFK was excellent. The flight was as comfortable as it could possibly be. The flight attendants were also very good. No delays and on time arrival."
缺點： "I have no complaints about this leg. It was a very good flight."
缺點： "Food was not good. Everything else was just okay."
優點： "The price"
缺點： "Overall experience is not as good as the competition."
優點： "Friendly staff"
缺點： "Taking a bus to the plane"
缺點： "Flight was delayed over one hour and gate was changed from one side of the airport to the furthest gate on the other side of the airport with no announcement made. Lack of English spoken or understood by flight attendants, gate agents , and check in counter agents."
優點： "Business class comparable to cathay Pacific. Boeing 707 should be used for all flights."
缺點： "Small plane for the shorter flight"
優點： "On time"
缺點： "Boarding was slow because of steps to get on. Older n handicapped passengers had problems. Those w carry on bags had some problems getting bags up the stairs. Plane ran out of space for carry ons."
缺點： "The seat selection that I paid Kayak for, was not honoured. Instead I got one of the worst seats on the aircraft and they ran out of food."
優點： "The China Eastern employees at the Shanghai airport were ultimately helpful in finding me a new flight, though they did not communicate very well."
缺點： "I arrived at the airport only to find that the airline had rescheduled my flight to the previous day! They did so without sending me a notice or warning, meaning that I was stranded at the airport until they were able to put me on a later flight. Very frustrating!"
優點： "Good movies, food excellent, service great"
優點： "PLANE AND FOOD WERE GREAT CONSIDERING IT WAS FREE. CONSIDERING WE ARE IN CHINA I THINK THE ATTITUDE WAS MORE ON THE PLEASANT SIDE AND I WOULD GIVE 4 STARS FOR GOOD EFFORT. IT WAS A WONDERFUL FLIGHT AND GOT TO MANILA EARLY WITH NO ISSUES. WOULD USE THEM AGAIN."
優點： "Good service"
缺點： "There was no soap in the restroom the whole flight."
優點： "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
優點： "The food"
缺點： "I would like to try first or business class"
優點： "I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu."
缺點： "Well it's a small flight from Shanghai to Bangkok and no entertainment on board."
優點： "The flight was keep on delaying then cancelled!!! Why they don’t say cancelled in the first place!!!? Until now the flight from NY is still not landed in Manila!!"
缺點： "Flight cancellation! Then 11 hours of delayed!!!"
優點： "Smooth trip in the air"
缺點： "We had all our valuables in our carry on luggage. It is the same carry-on we used for our whole trip. When we started to board the plane to Manila, we were told that we had to check in the bag. we explained about our valuables and medication. They would not listen. They insisted. We had to remove everything from the bag and carry the valuables and medications by hand. Boarding personnel were not helpful at all. The worst part is there were many bags the same size or even a little larger that were taken on the plane."
優點： "The entertainment was the only part of the flight that was good."
缺點： "The crew was hostile and rude, the food was nasty, and China eastern airline had the nerve to change my end destination to a different city without giving me reason why, resulting in big problems on not knowing how to contact me friends who are picking me up at a different location because WiFi is so crappy it wasn’t working."
缺點： "Bad leg room no food and drink options no entertainment"
優點： "Cheap ticket price, nice and friendly crew"
缺點： "Cant use phone or camera to take photos."
優點： "Please email me a contact in Bangkok - English speaking"
優點： "I liked the price the best. Also, the total hours of flight time, layover time, was good. Lots of choices in movies, too."
缺點： "I wish they had more chicken dishes, as chicken is all I eat in non veg."
優點： "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "It was on time"
缺點： "One of the flight attendants claimed the milk in the beverage area was his, that he paid for it, and the only option was the dry powdered kind. I just wanted some for my coffee. Oddly the milk was not branded, it was clearly provided by the airline for the passengers. Another flight attendant gave me some from a carton with the same appearance. I assume the other guy steals it and sells it in China when he gets home."
缺點： "The food was bad, the flight was delayed & there was no announcement about it beforehand, and the service was not good."
優點： "Smooth flight"
缺點： "Long layover in shanghai"
優點： "the crew were nice"
缺點： "Earbuds did not work. No sound on tv second flight was delayed. Caused me to miss another flight"
優點： "Nothing was really likeable, just sub par."
缺點： "The flight attendants rolled eyes at us because we needed a pen to fill out the deceleration form. I had dropped mine somewhere under the seat so I figured it was no big deal to borrow a pen. Instead she rolled her eyes at me, threw her hands at us and signed very loudly. It was embarrassing to say the least. If I had known this was going to be a big deal I would of asked passengers if I could borrow their pen. Additionally, we were ignored when they were offering water to passengers. No one made eye contact with us. We felt very discrimated against as we were the only Individuals of inifian decient. Majority of the passengers were Asian, and they weren't treated the way we were. Never again will I take this airline again, or tell me family or friends to. I've never felt so unwelcome. I've taken this airline before to Asia but this will definitely be the last."
優點： "Ummmm. Nothing?"
缺點： "Flight from manila to shanghai was delayed. We almost missed our domestic flight back home."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "I never got to fly. I got stuck in Bangkok because China Eastern wouldn't let me use my ticket. They just told me to buy another ticket."
優點： "Straightforward boarding, comfortable seats, friendly crew members, three square meals and a snack, in-flight entertainment. All good--no real complaints, especially for a budget airline (they let you check a twenty-kilogram bag for free, as well as allowing you a carry-on bag and personal item). Also, both legs of a two-part flight departed and arrived on time."
缺點： "The breakfast was not anything to write home about, and the movie selection was not great, but these are minor issues."
優點： "The lounge in Shanghai was second rate--bad wifi, mediocre food. The business class seat was very comfortable and it had a lot of shelves and places to put things."
缺點： "The Chinese food and the Western food on our flight were both not very good. The cabin crew did not pay much attention to the needs of the passengers. They never asked about beverages. When I got up and went to the galley to ask for a cup of coffee after dinner they took my order but never brought the coffee."
優點： "That I wouldn't have to pay for luggage to Manila,but never happened"
缺點： "The fact that I was not allowed to board plane,that ticket was sold to me with airline knowing an American can not have a layover of more than 24 hrs, that my son whom I never got to see be born had to be without his dad longer now and that airline would not give waiver voucher so that I'd be allowed full refund...both staff at airport n corporate have no communication with each other...corporate said because I'm an American citizen I'm allowed to pass threw but airport said corporate was wrong"
優點： "There was no one in the seat beside me so I had a bit more space to stretch out and sleep."
缺點： "The crew was very active, almost aggressively, cleaning up and coming up and down the aisles alot which kept waking me up."
優點： "Free meals were great. Movies were awesome."
優點： "I actually missed my flight one whole day but airline charged me only 100$ for another ticket."
優點： "Early morning flight MNL-PVG on an A321. Check in was well-staffed and plane relatively new. The flight attendants were efficient. Food was just a stuffed pastry for a 3.5 hour flight. Seat pitch was good. Overall it felt like flying a U.S. airline. Not at the same level of excellent service as a lot of Asian and Middle Eastern airlines."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
優點： "Nothing at all...the whole experience was dreadful. OPODO don't you check first before selling a PLANE ticket that there is actually going to be a plane. on my ticket it said plane to shanghai and then plane to Ningbo...a LIE, a total LIE...no plane at all, a scheduled train with no help to find out where it was ...shame on you!"
缺點： "PATHETIC...got to check in and it was a train not a plane.not a special case , as the check in lad said 'we never fly to Ningbo?'and then they all laughed. 20 minutes later they realisd I would need the train as china eastern have a railway link. shame Opodo didn't know that when they sold me the ticket... no help WHATSOEVER from china eastern just pointed to train station and told to go there. no ticket , no check in nothing. There are 40 check in booths in shanghai train station and more passengers than i have ever seen anywhere, the heat was incredible and confusion everywhere...and I didn't have a clue where when how or anything.to finish the trip nicely I ended up 'obviously' in Ningbo train station rather than the airport which ids the other side of Ningbo. so no one there to meet me as they were all at the airport. when I bought the flight through opodo it said plane...not once did it say there would be a train. if so I would have gone a different route. utterly dreadful treatment"
缺點： "Veg meal options"
缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."
優點： "Crew was good"
缺點： "Seat assignment."
優點： "Terrible service"
缺點： "Terrible service"
優點： "Good service overall. Great meal."
優點： "this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight"
缺點： "on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good."
缺點： "Serve water more frequently in between the 2 meals"
缺點： "Food, movoes"
優點： "It got me to my destination"
缺點： "The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?"
缺點： "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
缺點： "There was no in-flight entertainment"
優點： "Crew are speedy, serious, efficient, friendly and professional"
缺點： "Breakfast was unhealthy- bread, muffin, crackers..,no nutritional value."
優點： "Being fed twice was nice. Good selection of movies."
缺點： "Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan."
缺點： "Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one."
優點： "I like that I was boarded quickly and taken care of."
缺點： "I didn’t like the food or snack. Not my thing but I’m sure others like it."
優點： "Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard."
缺點： "Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english."
優點： "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
缺點： "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
優點： "food fresh, seats great, staff incredible."
缺點： "it was ok for me, but maybe someone would be upset that the movie was not in English ( but, flying out of china, of course it would not be in english! ) Just bring a book or music for your own entertainment."
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
缺點： "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
缺點： "The passenger next to me was extremely rude. Yelling over overs and across the aisle to talk to people. The attendants did not intervene."
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
優點： "Good selection of times to choose from."
缺點： "No tv monitor on flight."
優點： "On time"
缺點： "Seats we're a bit small"
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "flight attendants never smile"
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
優點： "I liked the service,"
缺點： "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "Service was good, food was ok and seats were decent."
缺點： "Unlike many other airlines you cannot even be on your phone during the flight. Even if it's in airplane mode so this means no music, laptops, etc. I'm not sure if this is a Chinese law but for long international flights it's a little upsetting."
缺點： "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
優點： "All-around is was a pretty decent flight."
缺點： "Over 24 hours to reach my destination."
優點： "Flight attendants smiled this time. Two years ago and I thought they were all going to cry the whole voyage (maybe double shifts? or told earlier they were all fired?)."
缺點： "China Eastern, the airline people fly for the bargain prices... and we suffer for it. Worst this time was that they lied on the flight times and 'forgot' to include the 13 hour overnight layover in Shanghai! Now Shanghai Airport has closed the transfer terminal at night, so flying Shanghai Airlines from Bkk with the midnight arrival leaves you stranded with a 13 hour, all night layover and nowhere to sleep. A nightmare. Food was terrible. Flight wasn't terrible but check in was a nightmare, as always. oh... even worse... they wouldn't check me in for both flights!!! So, I will have to check in through ANOTHER NIGHTMARE standing in line like cattle check in. I wish they had a line for people without bags. But when I check in for an international flight with connections, I do NOT want to have to do it twice... and stress about my seat, etc. etc. Bad airline. Avoid it if you can."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "Not close atttention to details. Going through China is not so good, better through Seoul or Tokyo."
缺點： "Crew is lazy about maintenance of the bathrooms. Do things that are more about selling duty free than caring for customers. Weird Chinese law that cannot turn a cellphone on even in airplane mode."
優點： "All around good"
缺點： "The first leg of my flight was cancelled 24 hours before takeoff and I was given a Chinese website and invalid phone number to call. No one contacted me to reschedule, I had to call two travel agencies and then the airline directly who also asked me to call a different invalid number. Finally a Chinese speaking friend found a number online that worked and the flight was able to be rescheduled to an earlier one requiring me to spend more money getting to the airport. At the airport the earlier flight was delayed an hour to the original flight time. Disappointing."
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Boarding all zones at once was chaotic."
缺點： "Lack of communication with delays. The crew did not mention what was going on inboarding area. Staff was not very friendly. Checking in as no fun- the easy checking machine didn't recognize his passport but not mine, we had to wait in a long line in Shanghai. Food was not edible, and full of msg and salt."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "The food was edible"
缺點： "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
優點： "New aircraft with lots of space in biz class."
缺點： "Adequate food service."
優點： "Nice staff"
缺點： "No entertainment No blankets No pillows Cold flight No drinks/ service"
優點： "We were on time."
缺點： "Worst food on an airline. No personal entertainment."
豁免更改費用。 搜尋台北市 台北松山機場飛往泰國東南部的彈性機票