優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
優點： "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
優點： "Comfort as usual"
缺點： "No idea"
優點： "Excellent crew!"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Service, entertainment , drinks, everything! Very good!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
缺點： "No complaints, I would say....ANA the best,!"
優點： "Really good service."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
優點： "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
缺點： "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
優點： "Great service"
缺點： "A bit warm"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "The seat, service and food..all is great as always."
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
優點： "didnt make it to tokoyo"
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Shortest duration"
缺點： "I'm still stuck in LAX"
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "Good price"
缺點： "Stink in the plane"
優點： "Overall excellent"
優點： "The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep."
缺點： "Better softer hand soap , sprays and lotion . Sleep mask"
優點： "The seat was comfortable."
缺點： "The service on board could have been better."
優點： "The crew"
缺點： "Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding."
缺點： "The food could be improved."
優點： "entertainment was fine"
缺點： "The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often."
優點： "Overall, flight, crews, services, airplanes were better than expected"
優點： "The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal."
缺點： "I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat"
缺點： "So hot on the plane and cramped."
優點： "Friendly Professionalism Promptness"
缺點： "FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)"
優點： "Seats were ok, and movie selection was ok too."
缺點： "Please, offer decent food - most of the stuff we tried was not edible!"
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "Plane was good (Economy class)"
缺點： "The food box had two bread-like items (a pastry and a cake bread item). I wish the food provided was more diverse in nutrition."
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
優點： "Seats are comfortable."
缺點： "Check in agents could have been more professional"
優點： "I hated the airline!"
缺點： "The food was terrible and the staff was not nice at all. Worst airline."
優點： "This flight was shorter but i felt flight attendants were still very attentive."
缺點： "Didn’t have individual screens to watch movies. One movie didn’t have English subtitles. Not that i cared because I was in and out of sleep, just pointing it out."
優點： "Left on time."
缺點： "Food very unappetising. Poor movie selection"
優點： "Crew was pleasant. Plane was clean and in good repair."
缺點： "Food for two meals was substandard. Few non-action/comic book movies. A few more movies for grownups, please,"
優點： "Loads of space. Super crew,"
缺點： "Nothing. It was perfect."
缺點： "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
優點： "the Fight attendants were nice."
缺點： "There were no screens to watch anything, no WiFi and my seat didn’t recline."
優點： "I had a lot of leg room on this one, so that was awesome. Crew was nice and yeah I was happy that I got a lot of room. I cannot really complain, I'm a big guy and I need some room."
缺點： "The food and entertainment was ruff though. I don't even know what they put in one of those pastries I got but it tasted like old sweaty socks. The movie they put on was horrible to."
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
優點： "On time boarding. No delays. Crew did their best to help everyone."
缺點： "Cattle boarding at PVG was less than ideal. Long wait time between flights. Equipment not as comfortable, but thankfully is was a relatively short flight. No choice of entertainment options and cabin lights were on for the duration of the second flight. Cold meal was okay on second flight from PVG to BKK, could have been better."
優點： "The flight was smooth and a lot shorter. The staff were great."
缺點： "Nothing to not like !"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "clean cabin, nice service, smooth connection"
缺點： "some of the crew didn't understand English very well, not much movie choice on board"
優點： "Punctual. Seat space better than most airline"
缺點： "Food is meh"
優點： "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點： "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點： "Same as above"
缺點： "Same as above"
優點： "Short layover, very good price."
缺點： "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
優點： "On time"
缺點： "Turbulence most of the time Crew not courteous"
優點： "Good service - food/beverages etc"
缺點： "Was stinky at the rear seats near the toilets"
缺點： "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
優點： "the crew were fantastic thank you"
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "Still in China!"
優點： "The staff was excellent and nice . Looking after everybody same"
優點： "same as before Staff excellent and nice with everybody"
缺點： "the foods"
優點： "Clean, comfortable and ahead ov time"
優點： "good selection of movies"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "New plane. Airport at LAX and Shanghai clean."
缺點： "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "The crew was very caring and attentive. The food was tasty, and I enjoyed the entertainment options."
缺點： "The fasten seat belt sign remained on for the entire flight, so I eventually figured out to ignore it and get up when I wanted to."
優點： "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."
優點： "The free slippers!"