優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "The crew was super friendly."
缺點： "Movie selection"
優點： "Good service"
優點： "We were seated together as a family even though we were not able to reserved any seat"
缺點： "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
缺點： "Cabin crews need to learn how to smile."
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Service was excellent"
缺點： "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "服務 電影 雪糕"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Service and airplane are the best!"
缺點： "BA flight with poorer screens and food than JAL"
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
缺點： "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
優點： "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
優點： "Food was really good!!! It was way"
缺點： "Food is not that good"
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
優點： "The bathroom is super clean."
缺點： "Maybe you can make some alterations with your meal offerings."
優點： "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
缺點： "11 hr flight"
優點： "Shortest travel time to Japan"
缺點： "OLD PLANES Touchscreens won't 50% of the time"
優點： "Great service. Great seat."
優點： "on time"
優點： "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
優點： "The crew were the only enjoyable part of this flight. They were helpful and nice."
缺點： "the food. they tasted like left over of left over."
優點： "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
缺點： "Cannot say there were any negatives."
優點： "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
缺點： "Windows were dimmed most of the flight."
優點： "The crew took care of us during a strange virus affected flight."
優點： "Crew was friendly, eager to help. Flight arrived on time."
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
缺點： "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
缺點： "Lousy food taste bland out of date movies"
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "All crew are so kind.Great services."
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
缺點： "Not enough space to put my luggages"
優點： "Comfort was good"
缺點： "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
缺點： "Everything perfect for me!"
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
優點： "Everything was fine"
缺點： "The seats hurt my butt"
優點： "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "Excellent, polite service, very comfortable seats."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The crew is awesome and food is quite good"
缺點： "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點： "Incredible service"
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
缺點： "Nothing really."
優點： "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
優點： "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
優點： "Aircraft was new and spacious"
缺點： "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
缺點： "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點： "The only gripe for me would be the movie selection. There are not that many choices."
優點： "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "overall clean and comfortable, service is great"
優點： "The food"
缺點： "All old movies in English"
優點： "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點： "The fact that there was no one sitting by me was fab. Through man on priority check in desk was very helpful getting me the assistance I needed"
缺點： "More choice of meal. Getting special.assistance.upon arrival at.Istanbul airport first outbound flight was hard. I nearly fainted as I had to stand for so long."
缺點： "Legroom was no better than economy class"
缺點： "Ability to check in earlier."
缺點： "Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle"
優點： "Very pleasant and helpful crew"
缺點： "Improved seating comfort, leg barrier or something"
優點： "Crew and pilot great."
缺點： "Toilet was dirty."
缺點： "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."
優點： "The flight was not busy."
缺點： "Seat, Legroom."
優點： "It was easy to get on and off. The crew were well drilled in the art of moving people on"
缺點： "BA like others charge a premium for using them over easyJet and the like. I take offence to paying £350 for a ticket and hen having to buy a sandwich. If you want to be like low cost airlines, then have the same pricing structure. BA = Rip off."
優點： "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
缺點： "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"
優點： "Everything went like clockwork. Great service and flight."
缺點： "Nothing to dislike."
優點： "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
優點： "Seat and space in plane"
缺點： "the old part of Nairobi In Airport... JKIA .....is appalling and the boarding procedure very tedious and uncomfortable Inflight entartainement is as old as the plane... built in the 80's"
優點： "Supposedly great aircraft. Good crew and good service"
缺點： "Economy seats cramped for elbow room. Average in flight entertainment."
優點： "We arrived safely, albeit over 1 hour late"
缺點： "Our hand baggage was taken at the gate because the flight was full. There was a large amount of unused overhead storage on the plane. The crew agreed that they had started to take bags far too early. Despite being taken at the gate our bag was one of the last off"
優點： "Very good aircraft!"
優點： "Almost nothing on this flight."
缺點： "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."
優點： "Timing of flight. Gate not too distant at Gatwick.."
缺點： "The check in and seat allocation process is awful. Boarding was chaotic with passengers still standing as we rolled back (quite sensibly the pilot did not want to miss the slot). Sitting around rows 19/20 means that even on an a two hour flight, you risk attendants never reaching you with the trolley."
缺點： "Crews hair all seemed to be scruffy with bits hanging in their face. Most unlike BA. Only thing I can think of all rest was faultless"
優點： "Crew happy and engaging, terminal 5 remains a very place to spend an hour or two."
缺點： "BA’s slide into low cost territory irks but less and less. People seem to accept buying food and rinks now and the mood always seems remarkably happy!"
缺點： "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
優點： "Wheel chair was provided. Guidance to check in to the flight."
缺點： "I paid extra charge for Seat 29C. It was not provided though requested several times. After a hot argument this was provided. Crew were not co-operative. Flight was delayed by three hours. Connecting flights missed. I reached my final destination by a delay of 24 hrs. Luggage came after 3 days. No wheel chair provided at LHR. I have been suffering from Back pain since several years, underwent surgery. I had to walk a larger distance at LHR to hotel and back to to catch flight. Very horrible journey I had ever experienced."
缺點： "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"
優點： "comfort is really good the seats are big"
優點： "Nice new plane. Spacey."
缺點： "Ba.com app is flaky. Looks like s/w not tested properly"
優點： "Crew were good, the food was mediocre when they served lunch - but then there was nothing more to eat until nearly the end of a 9 hour flight, by which time it was past 10.30pm back in London. At that point, all that was offered was half a sandwich and a biscuit."
缺點： "In-flight entertainment didn't work at first, and then when it started, kept on threatening to shut itself down every time I moved. The selection was ok but nothing compared to other airlines. The screen was tiny and low resolution. The seats were old - the same ones as when BA introduced their premium economy back in 2000. The aircraft was desperately in need of a refresh."
優點： "Good service ...very convenient... reliability..... but please pleaes start using new aircraft’s I have been flying Ba 118 to London for 12 years ..... I need to update your aircraft’s .... when I do Lhr - NYE the aircraft’s are much better.... all my business friends have now shifted to Emirates because of the service and aircraft’s..... I keep flying BA because of the convenience of the direct flight and loyalty I have for the airline..... but we deserve better aircraft’s....."
優點： "Just perfect ⭐️⭐️⭐️⭐️⭐️"
缺點： "Nothing wrong"
缺點： "Bad boarding, problem with booking (BA fault), overall worse than budge airline"
優點： "Flight was great, processed quickly both sides. Cabin crew were lovely."
優點： "Left and arrived on time! Comfortable aircraft"
優點： "Plane left and landed on time."
優點： "Nothing. Not one redeeming thing to say. What a shame."
缺點： "Everything. Massive delay, but not that much as it was JUST before the threshold (by 5 minutes), cheats. Radio failure was the excuse, followed by crew change - yeah, right, not buying that one - more like radio was fine, but crew wanted to chip off work early and avoid last flight (common tactic for a demoralised/unionised workforce). Border is still broken at LGW. THIS is Broken Brexit Britain."
優點： "Flight on time, good crew."
缺點： "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
優點： "Good, friendly cabin crew."
缺點： "Flight was 60 mins late due to ATC issues at LHR and baggage loading problems at FRA. Also bus boarding at FRA on a hot day."
優點： "The staffs were brilliant"
缺點： "Extremely old aircraft. Entertainment was terrible with old screens which had half the pixels missing, mapping was 1980s style. It's about time BA updated or got rid of these old planes. Seat would not recline as we were stuck in the very back row of economy. Very uncomfortable experience. BA, this is no longer good enough - relying on customer loyalty will no longer work!"
優點： "Smooth boarding Helpful crew"
缺點： "Leg room"
缺點： "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"
優點： "Crew was fantastic, food and drinks were of a very decent standard."
缺點： "Boarding was in a cramped corner so a bit confusing, no enetertainment at all on a (very) old plane."
優點： "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
缺點： "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."
優點： "Staff were good"
缺點： "The food and drink are not free anymore"
優點： "Arrived on time"
缺點： "We paid $85 each to have extra leg room - which were horrible seats near the toilet. Which became a gathering area and we were unable to sleep/watch movie in peace. Worst of all was the fact that someone was sick in the toilet (inside and out) the toilet was closed BUT no sign is placed on it so people continue to line up and wait..... unless I told them it was not in use.... this went on for 2 hours!!! A simple sigh on the door was all it needed."
優點： "I received an email cancelling the flight before I left home."
缺點： "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."