優點： "Very nice plane, crew was fantastic."
缺點： "The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight"
優點： "great service in business class"
缺點： "food selection could have been more westernized!"
優點： "Crew was great, flight was great."
缺點： "Not Delayed My Luggage."
優點： "Very impressive aircraft. Efficient crew."
缺點： "Flight was delayed."
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
缺點： "More leg room and better cushioned seats"
優點： "crews were amazing"
優點： "Food and worker take care very good"
優點： "The crew was great. Very attentive and super friendly."
缺點： "Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though."
優點： "I'm pregnant and the crew was extra helpful"
缺點： "although we prebooked seats when we arrived the morning of our flight we were told the flight was fully booked and we'd have to sit separately. What doesn't make sense is that our tickets were booked together, same confirmation number same family name. Why would they assign seats not seated together? This happened for both flights, luckily, however, they managed to seat us together on our return trip although not the seats we had selected."
優點： "Very efficient boarding process, no complicated line system. Crew works expediently. The screens are large (though the selection of recent films is somewhat poor) and honestly I thought it was more spacious than international flights usually are in economy. Good news is I was able to sleep. I thought food was fine but the Americans next to me clearly weren't familiar with airline food or Chinese food generally..."
缺點： "Crew is kind of brusque and utilitarian, not a ton of hospitality in coach. They will make sure you follow directions (i.e. take your headphones off during safety instructions, put your phones away during take off, open/shut the windows at the exact right times). Small trade offs for the value you are getting..."
優點： "Friendly crew. Great seats in business class. Enjoyed the entertainment options, and wifi was available if you pre-order before flight."
缺點： "Flight was delayed an hour. They changed our gate without much notice or information. The boarding was chaotic. No vegetarian option, but they tried hard to accommodate me which was nice."
優點： "The China Eastern Airlines website is always down. It was impossible although we had seat numbers, they changed our seats numbers and we all had to seat separated, including our 12 years old daughter."
缺點： "Worst airline I ever flew on"
缺點： "Flew from NY to Shanghai, had a 6 hour layover, then boarded my flight to Tokyo. China Eastern left my luggage behind in Shanghai, along with everyone else who was also on the NY>Shanghai flight. I do not understand how this happened, since the layover was 6 hours!! The layover was exhausting after a 14 hour flight, and then to arrive in Tokyo with no luggage made it even more tiring. The airline offered no compensation. Thankfully JAL was responsible with helping me once in Tokyo and they facilitated the delivery of the luggage to my hotel- in the middle of the night. It was inconvenient and disappointing after 24+ hours of travel. Not to mention - food was absolutely terrible. And headphone quality was no good for watching any of the films."
優點： "Flight attendants were very professional."
缺點： "No individual entertainment or food. Rough ride and landing."
優點： "First class is a totally different experience: much better services, designer laundry bag and totally different food selection."
缺點： "Beautiful stewardesses, privacy cabin room, wide selection of wine and food"
缺點： "I was not able to board the flight in Laos. I had a visa for Shanghai which was my final destination but the airline would not let me fly through Kunming without a transit visa. The staff was very rude and would not listen to me. They just kept saying I could not board the flight. They would not help me to change or re-book a flight and was fine to leave me stranded in Laos. The airport did not have wifi or any resources. I had to please to pay a kiosk to use their wifi so that I could rebook my flight through another transit province. It was a horrible experience and left me out a few hundred dollars."
缺點： "No covered boarding. It was raining and the boarding stairs had no cover. On my previous flight it wasn’t raining but they had covered boarding stairs."
優點： "Clean aircraft and great value for the price"
缺點： "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
優點： "Food was good, bathrooms well kept, cabin was comfortable"
缺點： "Slight delay"
優點： "Boarding was instant. The plane wasn't full, so many people moved seats and sat comfortably. The plane was modern, with comfortable seats, and tv screens on the seats."
缺點： "The only minor drawback was the food wasn't awesome. But good flight anyway."
優點： "Good seat layout with plenty of room"
缺點： "No entertainment on aircraft but low price."
優點： "The entertainment was the only part of the flight that was good."
缺點： "The crew was hostile and rude, the food was nasty, and China eastern airline had the nerve to change my end destination to a different city without giving me reason why, resulting in big problems on not knowing how to contact me friends who are picking me up at a different location because WiFi is so crappy it wasn’t working."
優點： "Everything was fine on this flight."
缺點： "After I became upset because my video monitor did not work the crew offered to move me to a balkhead seat. But they would not allow my wife to sit with me. At the time there were six empty seats in balkhead. It was more important that I sat with my wife. This was a very poor decision made by the crew. They knew I was not happy. It ruined my whole experience on China Eastern."
優點： "Friendly staff."
缺點： "Food options not available. No entertainment."
缺點： "You can't use your phone on the flight -- even in airplane mode. Happy I had something to read. (For the record, you can use computers or iPads, just not phones. One can only imagine they had some problems with phone use in the past.)"
缺點： "Gate was changed without warning. Flight was delayed three times. Once due to congestion in the airport which lead to two weather delays."
優點： "The Airbus plane & the crew"
優點： "The food was the only semi-redeeming quality of this trip."
缺點： "The staff of China Eastern was horrible. The check in counter was incredibly rude, unhelpful, and downright mean. I was traveling alone with 4 children and they were not one bit helpful. I actually missed my flight, they didn't tell me that it would take so long to get through security and not a single person would assist me in getting our flight changed and getting us on our plane. We will never fly China Eastern again."
優點： "Great service, start to finish. Food was good, great hostesses and hosts, smooth flight."
優點： "The flight was fine, the aircraft was relatively new."
缺點： "I paid $ for assigned seats, and when I got to the airport, China Eastern told me they couldn't honor the seat assignment. My seat had been given away. Please don't offer assigned seats for $ if you can't honor the transaction."
優點： "Pricing, let room and the seats recline pretty far back."
缺點： "Food was disgusting. There were a few edible parts."
優點： "I got a flight"
缺點： "Everything else!"
優點： "Food was ok"
缺點： "They do not allow you to use your iPhone, even in airplane mode. They give you wifi and chargers, but you cannot use your phone. iPads are ok though, which make no sense whatsoever. They're stuck in 1999."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "My flight from Shanghai to Qingdao on Dec 19 was cancelled, but the Vayma refuted to give me refund. I am very upset about that."
優點： "Flight attendants were good."
缺點： "No inflight entertainment. The flight path was a little rough with turbulence."
優點： "Not much."
缺點： "The booking counter in KBV couldn't check me in for my connecting flight in Shanghai. This required me to wait in a number of lines in Shanghai, get a temporary visa, pick up my luggage, check in again and repeat immigration and security-early in the morning with a flight to catch. Also, I tried to speed thing up by attempting to use the Priority check-in, thinking that my hurried situation would be enough to convince the counterperson to help me. NOPE. Even though there was zero line, he refused to help and treated my like a peasant. I've never been treated that way at an airport before. Extremely rude and frustrating for us. Oh, and then on the flight back to Tokyo, there was a fight between two men in the aisle. I'm not kidding. I will never fly this airline again. It was cheap. And I should have known better."
優點： "The crew seem to be very nice people. There are making the best out of a bad situation."
缺點： "Where to begin? The plane had no modern entertainment systems. There were no televisions for individuals. The group TV played some terrible just for fun TV show. It's a rip off candid camera. The food was mediocre at best. Nothing more discouraging me being given a kiddie cup for your soft drink. No opportunity to ask for a can, they use liter size bottles. The check and the clerk of shirred me that I was receiving an extra long legroom seat. It was not. Only due to the fact the flight was 70% full was I able to move to a exit aisle seat with long legroom. Then I was seated next to a young man who proceeded to belch the whole flight. I guess that's a cultural thing. Just part of the aura of China Eastern."
缺點： "Flight was due to take off in the morning- about 9am. There was not notice given that it was canceled until 2pm. I received a notice after the flight had presumably taken off. We were able to rebook on a Dragonair flight leaving at 11:00."
缺點： "Not enough to movies"