Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
缺點： "Five delays and three gate changes are not cool"
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "There was lots of leg room. Crew was nice."
缺點： "One of our seats had a broken recliner button."
優點： "The entertainment options were great, the food was great, the staff was friendly and helpful."
缺點： "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
缺點： "All was 100%! Thanks!"
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Service Politness of staff"
缺點： "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
優點： "All the flight attendants were doing excellent customer service and there was good food."
缺點： "There was nothing that I didn't like."
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "The food, choices of entertainment, and the crew"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
缺點： "Salad and fruit came Frozen"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "The time is on time ."
優點： "Staff are super kind."
優點： "ANA is a great airline with a decicated group of professional. I love flying with them!"
缺點： "Can't think of one thing."
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "Legroom is good, you don't need to recline the seat"
缺點： "Food wasn't the best"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "The staff was so very helpful and nice. Thanks a lot!"
缺點： "The great disinter service from the flight attendants made up for the delays."
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
缺點： "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Was able to request a gluten-free meal for the flight"
優點： "Food is good."
缺點： "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
優點： "Staff was nice and attentive"
缺點： "Uncomfortable seats. Don't recline. Could use more film choices."
優點： "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
缺點： "No instructions on how to use the remote for the television."
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."