TSA - KMG
優點： "Nothing. It was a bad experience."
缺點： "They could have served food. They could have checked us in through to our final destination."
缺點： "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
缺點： "The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge."
缺點： "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
缺點： "I can not able to check in from Yangon international airport to SFO due to transit hour is more than 24 hour in china.. I had to cancel flight with $116 cancellation fees which I wasn't satisfied. Without flying anywhere I have to pay for that fee. I will not buying anymore China eastern airline for future."
優點： "The flight was fairly smooth. There was a good selection of movies."
缺點： "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
缺點： "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."
缺點： "Flight was delayed over one hour and gate was changed from one side of the airport to the furthest gate on the other side of the airport with no announcement made. Lack of English spoken or understood by flight attendants, gate agents , and check in counter agents."
優點： "Comfortable flight,on time departure,friendly staff"
缺點： "Long layover"
缺點： "Worst airline I ever flew on"
優點： "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
缺點： "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
優點： "The flight attendants were very nice and attentive."
缺點： "I am a vegetarian and there were no food options for me on this very long flight. I was informed that I needed to order a vegetarian meal 24 hours in advance, but it did not say this anywhere when I was buying my flight tickets, so how was I supposed to know? Twenty hours of traveling with no food on 3 flights and waiting in long lines at customs with not enough layover time and no food is absolutely miserable. Also the boarding process at Bangkok is terrible. There are too many people pushing and shoving through lines and cutting lines, it was the worst I have ever seen at any airport I have ever been to. My bag was also lost somewhere between Bangkok and my first layover. Luckily SFO helped me to recover it."
缺點： "I was not able to board the flight in Laos. I had a visa for Shanghai which was my final destination but the airline would not let me fly through Kunming without a transit visa. The staff was very rude and would not listen to me. They just kept saying I could not board the flight. They would not help me to change or re-book a flight and was fine to leave me stranded in Laos. The airport did not have wifi or any resources. I had to please to pay a kiosk to use their wifi so that I could rebook my flight through another transit province. It was a horrible experience and left me out a few hundred dollars."
優點： "not much CE at their usual"
缺點： "we had no choice of food on both planes and ended up with pork for breakfast. they also couldnt transfer our bags we had to recheck on both outbound and return flights"
缺點： "We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience."
缺點： "Landed in Kunming only to find that there was no international terminal so I had to go through immigration to change planes. Showing up in China without a visa is a big no-no. China Eastern, whose flight crew spoke minimal English, didn't warn me about this at all. The soldier at the immigration desk was not amused by a US citizen without a visa, and it took much explaining and a couple of conversations between soldiers to be allowed a 24-hour visa. It was touch and go for a bit, leaving me wondering if I was to be turned away. NOT ACCEPTABLE!"
優點： "The staff were professional and courteous; we took off close to on time. The airline got us into a very nice new hotel to overnight before our next China Eastern flight."
缺點： "The security at Urumqi (URC) airport was over the top and we almost missed our flight. Unfortunately, they seated our family in four different areas of the plane."
缺點： "The ground staff at ICN is not polite. We asked them whether we can load more bag before we headed to downtown to go shopping. After we came back to get the boarding pass, we were refused to check more bag under our baggage allowance"
優點： "Crew is exceptionally nice and friendly!"
缺點： "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
優點： "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
優點： "Clean plane, served meals on each flight"
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Very little."
缺點： "Lost my bag, no food, no TV, nothing. Bare bones flight."
優點： "Good service; timely boarding"
缺點： "Too many stops; long layover"
優點： "Service was good"
缺點： "I was forced to book a new flight when they informed me at check in that I was only allowed a 24 hour transit visa, when in fact US citizens are permitted 72 hours. A mistake on their part that cost me $1400! I won't fly with them anymore."
優點： "Meals are served on flights, seemingly regardless of flight length. Comfortable and clean airplane."
缺點： "Airline put incorrect passport number in boarding system for one of the boarding passes. I had 3 flights, total of 6 connecting flights booked at once for 2 people (therefore total of 12 connecting flights) For some reason 1 of the 12 boarding passes had the wrong passport number printed on the boarding pass. Had to speak to a China Eastern representative at the airport who was very unhelpful. After an airport employee (not affiliated with China Eastern) spoke to the China Eastern rep, the rep claimed there was no problem all along. I was in a Changsha, China at the time so few employees spoke English. Luckily my girlfriend sole Chinese otherwise this would’ve been a much worse experience."
優點： "Lots of free movies. Leg room was ok. Flight left on time."
缺點： "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
優點： "Nothing about it"
缺點： "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
優點： "Food and entertainment were good. I was given an aisle seat like I prefer so my comfort level was good for this flight."
缺點： "The flight itself was good, but the whole transfer process was pretty inconvenient and annoying. This may have been a rare circumstance since I had two connections on this journey, but it seems like this process could be made A LOT easier. I was told in Los Angeles when I checked in for the first leg of my trip that my bags would need to be collected in Kunming and re-checked for the final leg of my trip (Kunming to Bangkok). I thought no big deal. Well after collecting my luggage from the carousel in Kunming, I proceeded to go where appeared to be a re-check point. I was told there that I needed to go all the way out of the secured area and check in for the next flight there. After confusingly navagating my way through this airport, I finally arrived at the check-in desk. This the same check-in counter that everyone uses when coming off of the street. I can understand doing this if I was switching airlines or something, but I don't know why I wasn't allowed to use the re-check counter. After the time it took to find the check-in area and wait in line, I had my boarding pass for the flight with about 1 hour left until departure. I then proceeded to the departure checkpoint where I waited in line for approximately 25 minutes before reaching an officer. To my horror, he asked for my departure card, which I was unaware that I needed and he pointed to the back of the room. I tried to explain to him that I was only connecting through and hadn't actually stayed in China, but he still sent me to the back of the room to fill out this card. This meant that I had to wait in line again, but luckily it was only a 20 minute wait this time. After luckily getting through the security, I now had about 10 minutes before the scheduled departure time, so I was pretty stressed since it said on my ticket that the door would be closed 15 minutes before departure. Luckily I made the gate before the door was closed. While waiting in line, I spoke with some people that had also been on my Shanghai to Kunming flight and they had also been very confused about the whole transfer process and were also very close to their departure time at this time when I spoke with them. I think their flight to Dubai was delayed, so they made their flight. Maybe most of my issues arose from the double-connection in China, so I will not under any circumstances be selecting a trip where this is on the itinerary. I've connected through Guangzhou and Beijing before and I've never had a need for an arrival / departure card at either of those places. There should be better communication in this area to help people avoid this kind of confusing situation like I experienced. For example, if it was a double-connection thing, send an email explaining the procedures for trips that connect in this manner. I assumed that arrival and departure cards were only for people that were actually staying in the country for more than just connecting flights. Wrong assumption obviously."
優點： "The attendants were very helpful, a meal was served with ever flight (even during domestic flights within China), the aircraft was clean, blankets were provided, and I felt very safe. I had an overall excellent experience with all of my China Eastern flights from LAX to Shanghai, Kunming, and Kathmandu."
缺點： "My only complaint, during the whole experience, was with the Kunming airport. They ushered overnight layover customers into the basement floor, which smelt of gas and was very cold. We were expected to sit and/or sleep on crowded seats and concrete floors. This is not a complaint about China Eastern, but rather the Kunming airport."
優點： "Nothing about this experience was acceptable nevermind enjoyable."
缺點： "Due to some strangely worded "regulations" regarding layovers in China I was barred entry to my flight. China Eastern made no effort in helping me; essentially pointing the finger at the online booking agent (Kayak/Justfly) who in turn, pointed their fingers back at the airline. All parties refused to process my ticket OR refund my cost. Eventually I bought an additional ticket directly to the city of the final leg of my itinerary so as to avoid the visa restrictions on multi-city layovers. Only to find that China Eastern would NOT honor the ticket from Kunming to Vancouver as I had not been on the first two legs. Again, no solution was offered and no refund provided from China Eastern, Kayak or Justfly."
優點： "Good space, good food, good entertainment!"
優點： "Friendly staff."
缺點： "Food options not available. No entertainment."
缺點： "Flight attendants wouldn't speak English to foreign passengers even though the flight was experiencing turbulence due to poor weather (I'm guessing, who knows, they didn't tell us). We landed in another city without warning and then departed again without update. When we finally landed, hours after we should have, the crew didn't say goodbye, thank you, sorry for the discomfort, nothing. Will not fly again and will spread the word about this terrible airline."
優點： "Great on board service and very friendly."
缺點： "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
優點： "The crew was attentive throughout the flight."
缺點： "The length of my layover was long, but for the price being significantly cheaper than competing airlines and and in short notice, I can't complain."
優點： "The crew gave us sandwiches while we were waiting to take off."
缺點： "It was very uncomfortable sitting and waiting 2 hours for takeoff. It would have been better to wait for boarding so that we could be more comfortable. The temperature on the plane sometimes got very hot."
優點： "Cheap, economical option. Swift processes."
優點： "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
缺點： "so I will be adding that to the lawsuit as well."
缺點： "the flight was delayed and when we had a layover, it was really rush. there was no entertainment."
缺點： "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."
優點： "Loved the tai chi at the end"
缺點： "That flights to Vietnam take so long...which isn't really something that can change"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The food was good, the flight was smooth"
缺點： "Boarding was slow and one (maybe new?) flight attendant kept slipping up."
缺點： "Veg meal options"
缺點： "Serve water more frequently in between the 2 meals"
優點： "The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!"
缺點： "Where do I begin...and what do I expect for a low cost carrier, right?"
缺點： "Airline service was bad."
缺點： "The flight was delayed for 1.5hrs out of Shanghai"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately."
缺點： "Everything !! The worst customer service I’ve ever experienced."
優點： "Clean plane, courteous attendants"
缺點： "The 45 minute bus ride from the gate to the aircraft....."
優點： "Nice new airframe, for what that's worth. Attentive staff."
缺點： "Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration."
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
優點： "Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard."
缺點： "Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english."
缺點： "connection via schanghai was terribly slow due to extra passport controll"
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
優點： "Brought me back safely"
缺點： "The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed."
優點： "Very quiet red-eye flight, slept the entire way."
缺點： "Ground crew not employed by China Eastern, failed to give boarding passes for connection to JFK, when I asked about it I was told you can get it in Shanghai!?!?"
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
缺點： "Kayak website cheated me ! I did search for 10jan , but in the bottom of results they brought me flights for 13 jan also . I've booked one , and finally that ticket i lost .. Thank you kayak - no more business with you !"
優點： "Food was good. Service was nice. Planes were reasonably on time."
缺點： "We were told that our bags were checked through from BKI to SFO. However in PVG and TAO we had to find our bags and recheck them. One of our bags was lost in the process."
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
優點： "Once in the plane the service and food were good."
缺點： "My way to Phuket I connected in Shangai and my checked bags went all the way through to Phuket. However, on my way back, I had to get my bags in Shangai, go through immigration, go check-in again completely outside the gates, check my bags again, go through security again. After an hour flight to Quindao, I again had to retrieve my bags, go through immigration again, go completely outside the gates and check-in into my flight again, and go through immigration and security again, all in order to get from Phuket to San Francisco. Although the flight was cheap and not bad once you are on the plane, I am not flying with them again due to these extra connection hassles. Also, as others have already pointed out, the website is useless, no way to contact anybody. The baggage information on the website was different from what they told me at the airport, probably because their partner in Thailand does not honor the international bag rules of China Eastern (I also had to re-arrange my bags because of this)."
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "flight attendants never smile"
缺點： "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
缺點： "No leg room at all. Seat was jabbing into my legs the whole time. No entertainment, no food."
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
缺點： "Its been a week and still no refund I bought a ticket that needed a visa for a 2 hour layover. china eastern is puckered butt hole filled with fried pork"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "Not close atttention to details. Going through China is not so good, better through Seoul or Tokyo."
缺點： "Crew is lazy about maintenance of the bathrooms. Do things that are more about selling duty free than caring for customers. Weird Chinese law that cannot turn a cellphone on even in airplane mode."
優點： "Terrible customer service, old plane still had ashtrays, served warm coke with no ice, food was shockingly bad, raw onion and squid salad, searched 3 times in communist china, no air conditioning in main terminal in Shanghai, crew was rude. Etc. etc"
缺點： "Terrible food. Bad customer service, old plane, power points broken, rude flight attendants, no air conditioning in main terminal in Shanghai- worst flying experience of my life."
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
優點： "The courtesy of the cabin crew"
缺點： "The waiting delay at incheon"
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
缺點： "Worst food I've ever had."
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Boarding all zones at once was chaotic."
優點： "The check in crew were kind and let us borrow a phone to make sure that our flight was rescheduled the way it was supposed to through a third party company."
缺點： "The whole process of making the line to check in was confusing and there were no signs. There were three lines that merged into one and it was chaotic to say the least. There were also similar flights one hour after the designated flight so we were even more confused as to which line to make! The gentleman that was "trying" to get everyone organized was very bad at it. He would hold up the wrong signs which lead me to another line and I got upset and approached him. He didn't want any confrontation so he put me in the front of the line which was okay but then there were also 30 other people that followed him as well and they got upset that I was the only one to be advanced (i was waiting for over an hour to check in at this point). There was no organization when boarding either. No one was advised to board so people started asking ten minutes after the designated time and were told to go downstairs. Wow."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
缺點： "Chinese airlines often keep the interior beyond 22 C inside. This flight was no exception. It felt closer to 25-28 C which was uncomfortable for me as a westerner but it did not seem to be uncomfortable for the Chinese on the plane."
優點： "On time departure and arrival"
缺點： "Small seats, no leg room, mediocre/poor food"
優點： "The flight movies."
缺點： "They wouldn't allow me on my flight from Shanghai to Bangkok because they said that the gate had closed an hour and a half before the flight was set to depart. Then they didn't tell us that that would cancel the rest of the flights for the trip so I was stranded in Bangkok for an additional two days and I missed my flight back to New York and I had to buy a new ticket. I also had flights to Hawaii that I was not able to use and I was only able to get reimbursed for one of those tickets. It was an awful, horrible experience."
優點： "Kind crew"
缺點： "Awful food, no entertainment at all"
缺點： "They lost my luggage, told me they couldn't find it for days and that they weren't responsible for returning it to me, and they gave me no stipend to buy soap, toothpaste etc so I had to cover all these expenses myself during the 2 days until I finally got my bag back."
優點： "The food was great in Business Class"
缺點： "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
缺點： "Dropped us on the runway and had to take the bus to get to the terminal. This was an issue as I only had 1.5 hr to connect to my international flight. Probably nothing they could have done, but still irksome."