Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Everything is so perfect!
flight never left origins of travel
The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Easy flight boarded late but they made up the time
The cabin is SO HOT. Made the entire trip obscenely uncomfortable. They also only turn down the lights for 4h of the 9h flight, making is very difficult to sleep. Also, kayak and JAL wouldn’t let me change my flight, which was incredibly frustrating! JAL has a very nice on board crew.
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
They are all good,but can’t compare with Japanese airlines
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "Luggage lost. Tv audio did not work"
優點： "Boarding very efficient."
缺點： "Cabin crews need to learn how to smile."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "good flight"
缺點： "food is ok"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "I love everything from JAL"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Food Service Crew actually cares about you"
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "I liked the entertainment on board."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Glad to make it to Japan safely and back in one piece"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
缺點： "No individual AC vents to stay cool on long flight."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
缺點： "Selecting seats online"
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "One of the best service! Thank you!"
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The business lounge in honolulu"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "The food and staff were great."
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
缺點： "The food was not as good as in my previous flights."
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Food & Entertainment"
優點： "Services and respectful"
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Enough room for relax, I love this one"
優點： "The staff are friendly and helpful. The seat is very comfy"
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Service was nice way more room than American Delta or United for economy"
優點： "Cabin crew was fine, nice smooth flight."
缺點： "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
缺點： "No foot rest=back pain"
優點： "Wish there was more movies in English"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Was able to request a gluten-free meal for the flight"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."