nothing just continue being nice friendly and accommodating thank you 😊
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
缺點： "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "Crew was very polite. Great food and service."
缺點： "Nothing. This company deserves its reputation for excellence."
優點： "The crews were very kind and helpful."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Good service. Flight went off without a problem."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "We had a 4,5 hours delayed.. :("
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Fast and eady"
缺點： "Couldn't pick seating or check in online so I was separated from my husband"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "everything was perfect!!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
優點： "Our flight had a long delay, but one we were on board it was a short and smooth flight."
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Best and consistent service."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "Excellent customer service!"
優點： "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
缺點： "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
優點： "evening flight. not too crowded"
缺點： "delayed by 1 hour meal was so-so"
缺點： "Selecting seats online"
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "One of the best service! Thank you!"
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The business lounge in honolulu"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "The food and staff were great."
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
缺點： "The food was not as good as in my previous flights."
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Food & Entertainment"
優點： "Services and respectful"
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Enough room for relax, I love this one"
優點： "The staff are friendly and helpful. The seat is very comfy"
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Service was nice way more room than American Delta or United for economy"
優點： "Cabin crew was fine, nice smooth flight."
缺點： "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
缺點： "No foot rest=back pain"
優點： "Wish there was more movies in English"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Was able to request a gluten-free meal for the flight"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."