TSA - OIT
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
缺點： "Lousy food taste bland out of date movies"
缺點： "Food was really unpleasant and entertainment all out of date movies"
優點： "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
缺點： "More western food options, better selection of tv shows for entertainment"
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點： "The crew are great!"
缺點： "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
缺點： "Seats are a little narrow near the window."
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "Excellent service & friendly"
缺點： "Food was cold"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
優點： "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點： "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點： "Great service by the crew! Excellent food and flight was on time,"
缺點： "Film and movie offerings and music entertainment while on board should be improved with more selections."
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "Quality of the planes"
缺點： "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
缺點： "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "Great food on ANA flight from Malaysia to Tokyo."
優點： "Polite attendants"
缺點： "small leg room......"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
優點： "It was an awesome flight, very nice and great service,"
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "It was clean and nice"
優點： "Respectful and thoughtful passengers and crew make all the difference."
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
優點： "Crew great as always. Bulkhead seating very good for economy class.Has improved."
優點： "Very comfortable. Lots of room, wonderful crew."
缺點： "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
缺點： "can't think of any.!"
優點： "The boarding procedure is clever. After premium boarding the seats near windows board first."
缺點： "The on line check-in failed and no explanations."
優點： "very attentive crew, plane was well cared for, food was mediocre."
缺點： "food was barely passable. awful landing."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"