優點： "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
缺點： "The food was a little bland, but that is nit picking. For airline food, it was very good."
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "Crew took great care of us."
缺點： "No complaints."
優點： "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
缺點： "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very professional and friendly crew. Food quality was excellent."
優點： "The crew amazing. Food was great"
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Movie selection"
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "Wonderful crew"
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "The EMIRATES flight was nice. Japan airlines has good leg room."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
缺點： "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "服務 電影 雪糕"
優點： "On time Cleanliness"
缺點： "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
優點： "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
缺點： "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "I got an upgrade!"
優點： "The crew took care of us during a strange virus affected flight."
優點： "Amazing service"
優點： "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點： "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
缺點： "My experience overall is fantastic"
缺點： "Cabin to hot"
優點： "Excellent crew!"
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
缺點： "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
優點： "Flight departed on time, landed on time....excellent service, too."
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
優點： "Staff and crew were great. Very accommodating."
缺點： "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
優點： "The crew are all nice and helpful"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "Crews' performance was good."
缺點： "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
優點： "Service in side."
缺點： "Air host listen on time"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
缺點： "The long security lines in Tokyo for transfer."
優點： "Polite attendants"
缺點： "small leg room......"
優點： "Flight from Chicago had lots of leg room, Attendants are great!"
缺點： "Maybe come around more often with water/drinks and offer more movies and food choices."
優點： "Love the staff, helpful and polite!"
優點： "I missed my flight. The customer service agent was awesome!"
缺點： "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
缺點： "limited movie selections"
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
缺點： "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
優點： "The airline gave us pillows and a small cover"
缺點： "The food was nasty, and no air circulation plus so hot in there"
缺點： "The seats were uncomfortable to sleep in."
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
優點： "Enjoyed the flight very much!"
缺點： "Too much scrutiny for my request for a double vodka screwdriver"
優點： "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
缺點： "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Great entertainment selection and food"
優點： "extremely polite and well organized"
缺點： "Headphones were not provided."
優點： "My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend."
優點： "We had nice reclining seat, I was able to sleep comfortably."
缺點： "They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh."
優點： "I thought I had ordered a vegetarian meal but I had not. The crew was helpful in getting me an extra one and heating it up for me without me asking. I thought I would just skip a meal but was thankful I did not have to do that."
缺點： "I was sitting in a middle seat next to a very broad shouldered and tall man who also had a middle seat. He could not help taking up space in my seat because of his large size. It was a very long flight and very uncomfortable and cramped. I wish extra large passengers could not be given middle seats as they need more room."
優點： "Friendly, attentive, attractive crew."
缺點： "In-flight entertainment was lacking good selection of English movies."
缺點： "So hot on the plane and cramped."
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable."
優點： "The crew is amazing."
缺點： "The quality of the food could be better."
缺點： "Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late."
缺點： "I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed."
缺點： "plane parked too far from main terminal. long bus ride delays arrival time."
缺點： "i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia"
優點： "Plane was okay/good. Crew was good."
優點： "Plane was good (Economy class)"
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "Seats are comfortable."
缺點： "Check in agents could have been more professional"
優點： "I hated the airline!"
缺點： "The food was terrible and the staff was not nice at all. Worst airline."
優點： "Great customer services On time Clean Everything was perfect . Also they didnt have more chicken food since i don’t eat pork so one of the flight attendent gave me her food so i could nt be starving . Thats was amazing from her . I dnt remember her name but just wanna say thank you"
優點： "Everything was good"
缺點： "Nothing, keep at it"
優點： "Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation..."
缺點： "Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster"
優點： "Left on time."
缺點： "Food very unappetising. Poor movie selection"
優點： "Die Stewardessen waren sehr nett"
缺點： "I can not able to check in from Yangon international airport to SFO due to transit hour is more than 24 hour in china.. I had to cancel flight with $116 cancellation fees which I wasn't satisfied. Without flying anywhere I have to pay for that fee. I will not buying anymore China eastern airline for future."
缺點： "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "clean cabin, nice service, smooth connection"
缺點： "some of the crew didn't understand English very well, not much movie choice on board"
優點： "We got food two times, the food was pretty decent. The staff were nice. There were individual screens that had quite a few entertainment options, including games and flight information. I heard a lot of nightmare stories about this airline but I actually enjoyed the flight. The price I got was also so worth it."
缺點： "The seats were not too comfortable. I also got cold while on the flight, even when I had long pants, long socks, a sweater and even the blanket they gave me. Apart from that it was pretty ok."
優點： "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點： "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點： "Same as above"
缺點： "Same as above"
優點： "Short layover, very good price."
缺點： "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
優點： "I'm pregnant and the crew was extra helpful"
缺點： "although we prebooked seats when we arrived the morning of our flight we were told the flight was fully booked and we'd have to sit separately. What doesn't make sense is that our tickets were booked together, same confirmation number same family name. Why would they assign seats not seated together? This happened for both flights, luckily, however, they managed to seat us together on our return trip although not the seats we had selected."
優點： "I was not feeling well, so I did not eat food. I saw them serving a full meal, and I thought it’s a good service for a two hour flight. Seats were bigger and easier to sleep than their international flight."
缺點： "There was not entertainment for economy."
缺點： "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
優點： "Attentive staff, clean aircraft, quality food"
優點： "the crew were fantastic thank you"
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "Didn’t try either of these."
缺點： "Baggage policies were very restrictive."
優點： "The staff was excellent and nice . Looking after everybody same"
優點： "Clean, comfortable and ahead ov time"
優點： "good selection of movies"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
缺點： "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst The experiencie of my life"
優點： "Good movies, food excellent, service great"
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "clean plane, good crew, good food."
缺點： "The smaller plane on this flight was being pushed around by the hough winds."
優點： "Staff very friendly"
缺點： "Choice of food. Very limited for business class. Movie selection very limited also."
優點： "Friendly staff"
缺點： "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
缺點： "The food!"