TSA - NGO
優點： "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
優點： "Professional and friendly crew. Food was excellent"
缺點： "Boarding took forever and flight was delayed"
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
缺點： "No additional comment"
優點： "Food was good. Good leg room. Smooth flight."
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Polite crew, got our selected seats, clean"
缺點： "WiFi didn’t work"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very respe tful staff."
缺點： "Dirty restrooms."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Premium economy is more worth that the price"
優點： "Great service. Food drink and inflight entertainment"
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
優點： "服務 電影 雪糕"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "The food"
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "The flight was smooth and the seating was comfortable."
缺點： "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
優點： "Cabin staff. Special meal. Cleanliness."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Comfort seat, decent food, polite service"
缺點： "The main entree was not very good."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
優點： "The whole service was great. And the airplane arriving on time."