優點： "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
缺點： "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "Crew was very polite. Great food and service."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Everything was great"
缺點： "Lower the price"
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
缺點： "Double standard"
優點： "Everything was excellent crew was very helpful"
優點： "服務 電影 雪糕"
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "No smiling faces of flight attendants. Service was mediocre; food same"
缺點： "Meal was served frozen."
優點： "Excellent and original Japanese meals"
優點： "Flight was comfortable enough"
缺點： "4 stars for food and entertainment as it was only an hour flight."
優點： "I got an upgrade!"
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "The flight crew was incredibly kind and attentive"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."