TSA - KHN
優點： "Friendly, attentive, attractive crew."
缺點： "In-flight entertainment was lacking good selection of English movies."
優點： "Organized boarding"
缺點： "Lost luggage"
缺點： "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."
優點： "The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food."
缺點： "The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly."
缺點： "No earplugs, TVs are too far away to read the English subtitles."
優點： "The crew was great. Very attentive and super friendly."
缺點： "Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though."
優點： "Recliner seats were spacious and comfortable. Flight was on time. The meal was good also."
缺點： "Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus"
缺點： "When I went during the flight to get something to drink the staff member seemed to no like it that I came to get something to drink and told me to go back to my seat. On all my 4 flights with eastern China the airplane was not cleaned there were coffee stains and other stains on the table trays for my seats and other spills that had dried and never cleaned up"
優點： "No entertainment available No food offered It was a short flight from Shanghai so was a typical experience"
優點： "Good service - food/beverages etc"
缺點： "Was stinky at the rear seats near the toilets"
優點： "Hospitality is great"
缺點： "Terminal crews in Pudong are not courteous"
優點： "I really like the attention given business class at boarding in manila..they personally take you to the front of the line if boarding has started already..i find this really special."
優點： "the goodness"
缺點： "the ungoodness"
缺點： "No use of cell phones or battery chargers in flight (not even in airplane mode)."
優點： "Cheap The plane was new and in good condition."
缺點： "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
優點： "It got me to my destination."
缺點： "Food was unappetizing. They didn't provide much liquids and we we're not able to use cell phones even on airplane mode. The whole flight was hot. I have tried other airlines and this was not even close to the service that other airlines provide. Won't be using this airline again."
優點： "Service, seats, costs. Everything was amazing."
缺點： "Lack of usable app and website."
缺點： "No veg meal"
缺點： "Lines to check in for boarding were LONG. One must arrive super early."
缺點： "Lacked flavor... quantity was great"
優點： "left on time and arrived on time small snack was tasty"
缺點： "had to take a bus to the plane and walk up the stairs with my heavy suitcase."
缺點： "The only thing that I don't like I don't get any assistance from them how to get the connection to stay in the hotel when the flight landed from Hong Kong to Shanghai before Midnight, and my next flight from Shanghai to Boston in the mid-day, I was so tired and exhausted. It seemed they don't have good connection and communication."
缺點： "4 out of 5 times I've taken Chinese Airlines something mechanical with the plane went wrong. This time 8 hour delay and I miss connecting flight again. Headed us into small hanger where man slammed into my leg. Ruined my vacation."
缺點： "Horrific customer service"
優點： "The crew was friendly and it was almost all just fine."
缺點： "I got food poisoning from something I ate on the plane. Soon after I got off my flight I had terrible stomach and digestion issues. I know it was not something I ate before or after the flight, because I ate only packaged foods before the flight and did not eat anything that day after arriving in China. Two days later, I am still having digestion troubles."
優點： "The food was very bad"
優點： "See my china eastern comments from shanghai to chicago"
優點： "Very friendly staff!"
缺點： "Food wasnt the best but not bad either. Just ok."
優點： "I really liked the decor of the aircraft, the crew team, the temperature and the cleanliness, the hot rolls and soft butter!"
缺點： "The food was NOT that great, but decent."
缺點： "They didn't inform visa issues and made the customers to buy new tickets on the following day. It's completely irresponsible and I feel like that I was robbed."
優點： "Plane was clean and fresh, crew was professional and courteous."
缺點： "First flight of the day, yet 3 hours late. Zero communication on status, reason, etc. We all just hung in limbo for hours wondering what was happening."
優點： "The crew was nice and professional. They were helpful when one of us left our cellphone in the seat pocket. I liked the red bean bread included with the meal."
缺點： "The thing that was very stressful was not seeing one of our checked in luggage cases after spending a lot of time at immigration. Only did we get the trunk back after another frantic passenger had to flail his arms, run back and forth from the luggage area, and even confront the baggage personnel. At the end of it all, three trunks magically appeared. At the end of a flight, the last thing you need is lost luggage. I'm not sure if this would be in reflection of the airline or the airport but many people will appreciate this not happening anymore. The entertainment screen was hard to see and no headphones were given. The food was okay, but I felt I wasted a lot of it because it wasn't appetizing. The beef was cut with a lot of fat and the fish ball plate was cold and went practically untouched."
缺點： "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."
優點： "Cabin crew were good and we took off on time for this leg."
缺點： "Chaos boarding. Everyone rushed for getting on plane, not sure why. Difficult to get up when person in front puts seat back."
優點： "Getting out of Shanghai, after having to pay for flights, we had already paid for"
缺點： "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Lost baggage, couldnt check in until just before flight."
優點： "Why is the bread roll/bun/croissant not served with the meal. They always brought it around only after the meal was done."
優點： "It left late"
缺點： "Awful flight, this domestic flight must be one of the worst you can take in China, won't do it again, seriously uncomfortable, awful food, crew in bad mood, no entertainment, no flight status update, seriously I hated this flight;"
優點： "Everything was fine for me! Nothing special but fairly comfortable and no bad delays."
缺點： "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點： "Good service overall. Great meal."
優點： "friendly helpful crew"
缺點： "They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal"
缺點： "The flight was delayed for 1.5hrs out of Shanghai"
缺點： "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
缺點： "Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one."
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
優點： "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
優點： "The flight was pretty much on time. Only one hour late. My expectations are pretty low with this airline now."
缺點： "Plane was so old there were no TV’s. Five hour flight should have some form of entertainment. The snippy flight attendants yelling at the small children who have to use the bathroom when the attendant doesn’t think it’s the right time was not entertaining at all. Is the snippy attendant a China Eastern thing or an anorexic ex-model who has to earn a dime any way they can? So rude."
優點： "Comfortable seats in First Class, Flight Crew was very attentive, food was very good as well"
缺點： "The constant smell of cigarette smoke wafting through the cabin, even though it was a non-smoking flight"
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
缺點： "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
優點： "The flight was cheap."
缺點： "That you couldn't use your phone even on airplane mode."
優點： "Barely anything"
缺點： "Almost everything not comfortable seats"
優點： "The crew was friendly"
缺點： "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"
優點： "China needs a lot more development in service area"
缺點： "This flight very old and no flat screen and no usb charging"
優點： "On time"
缺點： "Late departure and arrival."
優點： "Very nice crew and clean airplane"
缺點： "I liked everything"
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "All-around is was a pretty decent flight."
缺點： "Over 24 hours to reach my destination."
優點： "Nothing in particular."
缺點： "The food you service is terrible..... I call it plastic food.... NOTHING is fresh..... it seems like austronaut food / long shelf life food. To be honest I rather you charge me another $10 dollars and serve me real food than getting a sweet bread roll sealed in blown-up plastic bag....... If your company has anyone responsible for "SUSTAINABILITY" then ask them to start with the food service - everything is through away quality, including the food."
優點： "Flight attendants smiled this time. Two years ago and I thought they were all going to cry the whole voyage (maybe double shifts? or told earlier they were all fired?)."
缺點： "China Eastern, the airline people fly for the bargain prices... and we suffer for it. Worst this time was that they lied on the flight times and 'forgot' to include the 13 hour overnight layover in Shanghai! Now Shanghai Airport has closed the transfer terminal at night, so flying Shanghai Airlines from Bkk with the midnight arrival leaves you stranded with a 13 hour, all night layover and nowhere to sleep. A nightmare. Food was terrible. Flight wasn't terrible but check in was a nightmare, as always. oh... even worse... they wouldn't check me in for both flights!!! So, I will have to check in through ANOTHER NIGHTMARE standing in line like cattle check in. I wish they had a line for people without bags. But when I check in for an international flight with connections, I do NOT want to have to do it twice... and stress about my seat, etc. etc. Bad airline. Avoid it if you can."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
缺點： "The plane was delayed on the tarmac for an hour and a half and got to BKK after 11pm, way too late. To their credit, he crew served drinks and food during the wait.."
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
優點： "The courtesy of the cabin crew"
缺點： "The waiting delay at incheon"
缺點： "Worst food I've ever had."
缺點： "The first leg of my flight was cancelled 24 hours before takeoff and I was given a Chinese website and invalid phone number to call. No one contacted me to reschedule, I had to call two travel agencies and then the airline directly who also asked me to call a different invalid number. Finally a Chinese speaking friend found a number online that worked and the flight was able to be rescheduled to an earlier one requiring me to spend more money getting to the airport. At the airport the earlier flight was delayed an hour to the original flight time. Disappointing."
優點： "The price was the best. Keep up the good work on that dimension."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
缺點： "CE flight from Phuket to Shanghai was delayed by two hours. Due to that delay we missed the China Eastern Flt to ORD. IT Became very confusing CE then got us vouchers for UAL. UAL counter Staff then said that CE did not follow correct procedures for completing vouchers and could not issue a boarding pass to us us yet. UAL had been attempting to contact CE but not responding. Ultimately we were able to board the UAL flight. Nice surprise was that UAL upgrades to Econ plus - where we had more legroom and could sleep!! Thanks UAL!"
優點： "Good overall experience flying out of Hongqiao airport in Shanghai. If you are Sky team elite, use the Sky Priorty line at China Eastern counter, fast service. Also Sky Priority line at the boarding gate...all staff were very friendly and courteous, much better than expected for China."
缺點： "The food served in coach class was putrid, just don't eat it.no entertainment system(best bring your own device) in the Airbus A330 on the route Shanghai to Seoul, but it's such a short flight, no issue. The coach seat had ample legroom but seat bottom cushion was worn out, might as well been a park bench. For the price, not a bad option in short haul routes. The website is in Chinese only, so.that.means you need to.ask someone for help to check in online.."
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "The flight crew was nice and attentive and in terms of comfort is was just fine for a 4hr 30mim flight. It was a small plane but no big deal for that amount of time"
缺點： "I really didn't enjoy the food or entertainment. Food as always is just a matter of preference and plus it's air plane food so I guess there is no point in overly critiquing it. I will say they give you a pretty large portion size so if you like the food you are in luck. I did not like the entertainment. They ran two movies everyone had to watch, this would normally not be a problem as I would just listen to my own music or audiobook or whatever I downloaded but this airline does not let you use your smart phone at all during the flight even when on airplane mode."
優點： "I like that we got a snack it wasn't much but it was okay"
缺點： "They couldn't check my baggage through to Calgary so I had to pick it up at the Shanghia Airport which was a massive hassle! Making my trip far more difficult then it needed to be. Also there were no movies or any type of entertainment."
缺點： "Flight was delayed an hour (usually it's longer), but that seems to be the case with most domestic flights from Shanghai. Not the airlines fault."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "Kind crew"
缺點： "Awful food, no entertainment at all"
優點： "Knowing I will never have to experience this again"
缺點： "After being served a meal that made me violently ill , it was all I could do to stay out of the bathroom. China Eastern website is inaccessible unusable and the customer service help line was even worse. So I just forgot about even being able to pick my seat. There is absolutely no information or entertainment system on this flight. When the plane from Bangkok to Beijing touchdown at the airport we hit so hard the plane bounced, the hardest Landing I've ever experienced and I have been flying for over 40 years."
優點： "Flight was quick and arrived early."
缺點： "Seats were not very comfortable and did not recline much. The flight attendants were not friendly, did not smile much except at boarding and departing."
缺點： "Bagged food."
缺點： "My flight was delayed 1.5 hours from Shanghai to HK! I ended up missing my next flight and had to stay at the airport overnight. I tried to talk to someone at the China Eastern counter and they were no help at all. WORST CUSTOMER SERVICE EVER."