缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "The crew amazing. Food was great"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "I am satisfied with AA overall."
優點： "Wonderful crew"
優點： "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點： "Fix ANA US-JP online booking system."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
缺點： "Flight attendants"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "very poor communication of information"
優點： "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
缺點： "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
缺點： "angled flat seats."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "I got an upgrade!"
優點： "Nicest crew I have ever seen!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
缺點： "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
缺點： "There was no vegetarian option for food."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "I was not aware that I flew in Narita and flew out of another airport."
缺點： "Mid night snack can be improved, it’s too small a portion."
缺點： "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
缺點： "Bigger seat, but compared to other experiences it was very good."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
缺點： "If flight wasn’t delayed."
優點： "Crew was good"
缺點： "The way they board"
缺點： "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
缺點： "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
缺點： "Food was ok and limited entertainment"
優點： "Services and respectful"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
缺點： "Main food dish was combinations of flavors I would never put together. Lack of leg room."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "Almost everything was good"
缺點： "Check in was complicated."
優點： "Sleeper seats, food and service"
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
優點： "Great customer service and very kind staff!"
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點： "As long as I didn't fly on united"
優點： "Great service, accommodating staff. Seats were comfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
缺點： "Wifi should be free"
優點： "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
優點： "All good"
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
缺點： "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
優點： "Staff was friendly, Aircraft was clean and tidy."
缺點： "Food was poor, there was no space, even domestic flights have more space than this one.!!"
優點： "The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep."
缺點： "Better softer hand soap , sprays and lotion . Sleep mask"
優點： "On time! Great service."
缺點： "Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!"
優點： "Ease of boarding."
缺點： "Delayed an hour without a notification of how long."
優點： "Tickets were super cheap."
缺點： "Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!"
缺點： "Just be ready for a long day but I liked the airline. It was my first time flying China Eastern."
優點： "I was able to sit with my other passenger but I had to arrive 4hrs early."
缺點： "being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal."
優點： "Crew was very helpful with boarding and very friendly and hard-working."
缺點： "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
優點： "It was a better experience (no screen that turns off and on by itself, no lopsided tray table) than my outbound flights, so kudos for that. The crew was very pleasant."
缺點： "Food/snacks. I know people usually complain about airplane food, but I am not a picky eater and usually eat whatever is provided. I ended up picking at what was served. Perhaps I’m just not used to the selection since I usually fly American planes."
優點： "Liked the price. Good for the price. I had flew with my wife and had 22hr layover. Just with our itinerary and passport, we could get 24hr free transit visa."
優點： "It was just a normal flight nothing weird."
缺點： "Not much room for a 13 hour flight."
優點： "From the staff and everything was nice."
缺點： "The entertainment was very old movies and musics."
優點： "China Eastern Airlines was labeled as a budget airline so knowing this (so I thought) I prepared myself for an uncomfortable ride. The seats had just as much cushion as delta or American airline and definitely more than WOW airline. I bought a seat cushion expecting to be uncomfortable for a 14 hour flight and I didn’t need it. In fact I ditch the cushion after I landed....one less thing I had to carry. I’m 5’5” so I usually don’t have an issue with leg room. I had a somewhat comfortable ride considering the flight was as I stated before 14 hours. The food was really good and the flight attendants were very nice and professional. I enjoyed my flight and would definitely recommend them."
缺點： "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."
優點： "Did not like the airline or personnel at the airport at all. Not helpful. Treated like ssssssss"
缺點： "air conditioning broken ... Hot Cramped seating"
缺點： "I had a connection through Kunming to Shanghai to Honolulu . The flight to Kunming was delayed and they put me in another non-direct flight to shanghai. Last row window. When I reached Shanghai they said there is no more seats left on the Honolulu flight since they were overbooked. it’s a torturous experience dealing with them especially when they don’t understand much English."
優點： "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
缺點： "The seats weren't the most comfortable and the food was normal flight food."
優點： "the pleasantries"
缺點： "the unpleasantries"
缺點： "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
優點： "Crew is decent. Choice of movies is good."
缺點： "The earbuds' quality are real bad, like dollar store bad. Portion of food is real small. Only offered snacks once. Could smell cigarette on 4 different occassions, smoke detector even went off once due to cigarette but no action was taken against the passenger. Could smell poop too. Not allowed to use electronic device even on airplane mode, which is ridiculous."
優點： "Good space, pillow, blanket, food"
缺點： "More English movie options"
缺點： "Worst flight experience I’ve had"
優點： "Complimentary in flight wifi"
缺點： "Couldn’t use iPhones... even on airplane mode"
優點： "Friendly staff"
缺點： "Didnt enjoy having roost for upgrade and get stuck next two two screaming babies . You guys shouldn’t have sat all the babies together and let the paying customers who upgraded sit in the emergency rows together. The upgrade to business class was way to expensive as well"
優點： "Didn't fly to Sydney actually, we missed our connecting flight to Sydney and thought all was lost. Until the travel desk woman for Shanghai and China Eastern came to our aid! It was a lost cause, but 3 1/2 hrs after landing we found ourselves with a new and quicker way actually, to Melbourne and then to our destination of Christchurch! I wished I knew the woman's name at the desk, she was patient and looked for every way to help us, even with a language barrier present. Thank you again."
缺點： "Nothing nothinf"
缺點： "Food, dirty bathroom, smells badly and more"
缺點： "Small seats"
優點： "The entertainment selection was good."
缺點： "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
缺點： "The seats were very uncomfortable."
優點： "I like that the crews are patient"
缺點： "The food is too salty and seat is too small."
缺點： "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."
優點： "Good inflight movies but not good earbuds (try headphones). Some flight attendants very friendly even when having difficulty with English. Liberal baggage allowance--thank you! Good checkin experience but should ask if frequent flier miles."
缺點： "Always late--this time only 4 hours; last time 12 hours--so maybe getting better. Little or no communication with passengers while waiting hours for plane. Cabin manager very curt and unfriendly. Food not very tasty. Snacks and beverages at points during flight would help."
優點： "No I didn't like nothing"
缺點： "I ordered veg food but they said sorry they don't have"
缺點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 firstname.lastname@example.org"
優點： "Pleasant trip for the most part, friendly crew, easy boarding"
缺點： "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
優點： "Decent movie selection"
缺點： "Everything else"
缺點： "The airport was diffulvt to menuvuer."
優點： "Getting off the plane"
缺點： "Stop people from chain smoking in the bathrooms. The cabin was filled with a dim haze throughout the flight."
優點： "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
缺點： "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
優點： "The plane eventually arrived at the destination so that was a plus."
缺點： "This airline is stuck in the past. They have antiquated rules, terrible food, uncomfortable seats. Drinks are only served during the drink service. Don't expect to have a jetbridge to the plane, you will most likely be packed into a bus and driven to the plane. There is effectively no in flight entertainment. Want to watch a movie on your iPhone? Nope, banned also. (Tell the staff it's an iTouch and you can avoid that problem.) Can confidently say I will never fly China Eastern again."
優點： "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "They changed the flight schedule during the last few days. Their phone lines don't work, either they don't pick up or all they speak is Chinese. The airport staff is mind-bogglingly uncooperative. They didn't even offer me a hotel for the 21 hours layover I was forced to endure. No one had proper answers; they were just sending me from one desk to the other till I gave up and slept at the airport itself."
優點： "Had pleasant flight with nice crew and fellow passengers, mostly clean bathrooms considering 14 hour flight; i liked both their entrees fish rice as well as chicken rice. Enough choices for movies, including Indian movies."
缺點： "Wish there were veggie/chicken sandwiches in addition to pork sandwiches. I had to turn down the sandwich beacause I don't eat pork, even though I was hungry. Also, masala chai(tea) would be welcome."