JAL cancelled one of my return connecting flight as such has put untoward stress and terrible inconvenience on me. Ive reached out to priceline more than 4 times and said that JAL is yet to approve the request for change in flight details. JAL only approved of it nearly 2 weeks away from my actual revised flight. I was in contact with priceline two to three months away from my cancelled flight from JAL but JAL has delayed the approval of my request for a revised travel plan. All my succeeding plans and schedules were terribly affected by this poor JAL service. JAL did not even tell why they cancelled one of my connecting flights. This delay in their practice is terrible and is a poor reflection of their company values.
Very accommodating staff. And hardworking. Staff are prod of working with great service to passengers.
Everything is excellent except for food…
Delayed on boarding and take off NRT-MNL, affecting my transportation in MNL. Work on boarding earlier and meeting or exceeding scheduled take off times.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
優點： "Crew was very attentive. Plane was clean."
缺點： "Bigger water bottles?"
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "The crew was organized and efficient."
缺點： "Entertainment: movie choices were limited."
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Boarding very efficient."
優點： "All exquisite dishes they served were excellent !"
優點： "Pretty much everything"
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "I loved the food and presentation. The service was excellent, very attentive stewardess."
缺點： "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Excellent entertainment and the crews attention made me fell welcomed."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "Food Service Crew actually cares about you"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "The movies they offered."
缺點： "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
優點： "everything was perfect!!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
The food was really bad. Ravioli were hardly warm. A dish with “salmon” over rice was so salty and dry. The dish they call beef with rice and egg had a gravy but it was challenging to find even small pieces of meat. They really need to fix their menu. It’s not even average….
The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
There was a little delay in the boarding
優點： "Well maintained plane, nice staff and over very comfortable."
缺點： "The wifi worked only 1 hr of the 3 hrs I bought"
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
缺點： "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "Food is the best of any airline service"
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
優點： "Great service, on time."
缺點： "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "Staff were amazing."
缺點： "Nothing great experience!"
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
缺點： "Nothing to dislike."
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
缺點： "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
優點： "Staff are super kind."
優點： "Great service"
缺點： "Interior show signs of aging"
優點： "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
缺點： "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "Great flight"
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
缺點： "No foot rest=back pain"
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
優點： "I love the food and the girls was fantastic"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "Was able to request a gluten-free meal for the flight"
優點： "flight attendant in business not as nice as sfo to narita"
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "Treated with respect and calmness."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點： "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
缺點： "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."