優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
優點： "Typical flight and all went well."
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
優點： "Seat super comfy"
缺點： "All okay"
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
缺點： "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
缺點： "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great service. Food drink and inflight entertainment"
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
優點： "The food was good the crew was trying to accommodate"
缺點： "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
優點： "服務 電影 雪糕"
優點： "Loved the food. Cabin attendants were very friendly, polite and helpful."
缺點： "Meal was served frozen."
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
缺點： "Plane was very hot"
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "The flight is on time,service is excellent."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "As usual A1 service all the way!"
優點： "The crew Service"
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
缺點： "Seat was too hard"
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
缺點： "The meal and dessert were served at the same time. Too much food all at once."
優點： "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
缺點： "Nothing- I'd fly with them anytime."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
優點： "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
缺點： "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
缺點： "Staff, room, boarding process, flight schedule and more!"
缺點： "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."
優點： "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
缺點： "Got there safe!"
優點： "Comfortable and on time"
缺點： "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
優點： "Good Crew"
缺點： "Flights are chronically late - over 1 hour coming and going."
缺點： "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."
缺點： "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
優點： "Smooth flight home from Cancun."
缺點： "Late arrival."
優點： "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
缺點： "The layout of the Vegas airport is not one of my favorites"
優點： "The smooth take off and landing beat Pilot and the flight crew ...... "FANTASTIC""
缺點： "Being led to pay to select seats on flight that was only 50% full"
優點： "Plane was clean; staff professional; no issues."
優點： "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."
優點： "Staff was helpful. Trip was on time"
缺點： "I wish the aircraft was able to show movies."
缺點： "Forgot to give me my drink"
優點： "Friendly crew. Comfortable flight."
缺點： "No seat TV."
優點： "None at all. Very poor customer service."
缺點： "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
缺點： "Worst staff never flying with this airline again"
缺點： "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
缺點： "Delays I missed work Delayed three hours"
優點： "Crew was amazing, flight was amazing. No complaints!"
優點： "It was last minute booking, I was balky for the price and the overall experience was comfortable."
缺點： "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
優點： "Direct flight"
缺點： "Delayed 2 hours, gate changed, no free food"
優點： "Was about an average flight for domestic travel."
缺點： "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
優點： "It was easy checking in and getting boarding pass online. OMG"
缺點： "OMG. Horrible experience. The 8:20 am flight didn't leave 'til noon. There were several changes. We were moved to different gates FIVE TIMES!!!!!!!!!"
缺點： "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
缺點： "Flight delayed for 4 hours"
優點： "Absolutely nothing"
缺點： "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
優點： "Nothing I like"
缺點： "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"
優點： "Outside my issues, everything else was quite pleased"
缺點： "I was charged twice for my seat. Purchase flight and I chose my seat. Both charges were separate. Once I made it to the airport I was charged again for the seat. Really confused with this matter. One ticket agent was anything but unpleasant, I am disable and I had to load my luggage on the ramp. Very unprofessional. Those two situations sad"
優點： "Not much."
缺點： "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
缺點： "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
優點： "On time flights."
缺點： "Middle seat."
優點： "Plane didn't crash."
缺點： "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
缺點： "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
優點： "The crew was nice enough , app updates are nice"
缺點： "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."
優點： "That we finally left"
缺點： "We were delayed for 3 hours with the smallest amount of communication about what was happening."
優點： "Crew was awesome and attentive. Smooth flight and clean."
優點： "Professional attitude of the crew"
優點： "On tome"
優點： "The flight was shorter than expected"
缺點： "They don't really explain the safety procedures and the FA's were a bit rude at times."
缺點： "traveling at night"
優點： "Was a quick flight, all staff and crew members got everyone on in a timely manner despite being a full flight."
缺點： "For as quick as the flight was there was really nothing to complain about."
優點： "With this one I didn't get to pick my seat there was an over weight person searing next to my husband and he could not put down his armrest because she was on his seat they should make them buy 2 seats or buy first class. So that they other person doesn't have to suffer"
缺點： "Make them buy 2 seats or buy a 1st class seat!"
優點： "Clean Fresh New"
缺點： "Flight changed 4 times from gates to departure time the guy on the side of me smelled really bad"