I cannot rate the ORD to Japan flight based on not applicable, see prior notation. The JAL staff member in customer service was great. He helped me transfer the flight schedule for the following week at no charge. A level of service not seen during this crazy pandemic situation
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "Love everything"
優點： "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
優點： "Great service for economy. Very attentive flight attendants."
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "Everything. I always enjoy my flights with JAL."
優點： "JAL flight crew were excellent and friendly"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
缺點： "More movie selections"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and flight was great"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The food and movies"
缺點： "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "So cramped. Very uncomfortable flight."
缺點： "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Service is great."
缺點： "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
優點： "Very nice airplane with new technology"
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "The flight is on time,service is excellent."
優點： "Friendly and helpful staff, excellent food."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
缺點： "Food, especially before landing"
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
缺點： "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
優點： "The crew was great. I experienced great hospitality."
缺點： "The quality of meal."
優點： "ANA flights are always well run and good enough."
缺點： "Their iphone applications could be smoother and more functional."
優點： "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點： "Other than chairs being more comfortable nothing really"
優點： "Friendly staff and decent size."
缺點： "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "More leg room than most flights."
缺點： "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
優點： "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
優點： "There was lots of leg room. Crew was nice."
缺點： "One of our seats had a broken recliner button."
優點： "Very friendly and caring"
缺點： "i can not think of anything. Great crew Great experience"
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
缺點： "Better seats and food. More water please"
優點： "Attentive and friendly service, good food, fairly spacious seat."
優點： "ANA did great on everything I could expect from a flight."
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "I enjoy ANA and choose to fly with them, normally a good flight"
缺點： "All our issues were another passenger, not ANA’s fault"
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "Service was excellent; I felt well-cared for!"
優點： "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
缺點： "How loud and aggressively the toilet flushes."
缺點： "The fact I had to come back to Canada from Japan. Canada is ghetto."
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
優點： "Great service"
缺點： "Film selection is ok."
缺點： "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
優點： "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
優點： "Aircraft was new and spacious"
缺點： "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "Great leg room, staff was very nice, food and entertainment was decent."
缺點： "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
優點： "The crew were fantastic and the meals were pretty good"
缺點： "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "The service, the plane and even the food were all top notch."
優點： "Japanese quality is good quality"
優點： "Smooth operations, friendly crew, clean plane, free booze in coach!"
缺點： "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
優點： "The food"
缺點： "All old movies in English"
優點： "The staff was polite and professional. We have no complaints at all."
缺點： "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
overall good. my seat wouldn't stay reclined. onboard entertainment was limited. beverage service also limited.
I fell asleep during the first meal serving and woke up while they were picking up trays. They noticed that I had no tray to pick up so they offered me a meal without me asking.
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
缺點： "Cabin temperatures seemed to be very hot through the flight"
優點： "Crew were great"
缺點： "More food option"
優點： "Good food and service - great airline"
優點： "Crew, food, entertainment"
優點： "Entertaining; organizing; staff; on time."
缺點： "More varieties"
優點： "Leg room"
缺點： "Food quality"
缺點： "Food and movie selection"
優點： "Eva does a great job, nice personnel, good food...probably better than most."
缺點： "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
缺點： "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
優點： "Smooth take off & landing! Great entertainment!"
缺點： "Food, not enough. Snack is not good."
優點： "Crew did their best despite the poor circumstances."
缺點： "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"
優點： "Good movie selection"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
優點： "The people at EVA Air looked professional"
缺點： "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."
優點： "Proactive, Organized staff."
缺點： "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
優點： "Premium economy equal to NA/Euro business class"
優點： "Crew was professional and entertainment was nice"
缺點： "Delayed boarding and took off"
優點： "Good international films. Food was ok."
缺點： "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
優點： "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
缺點： "The low fat dinner was pretty bland. Also, the seats did not really recline"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "The flight attendants were very friendly and helpful."
缺點： "The seats were uncomfortable for us taller people in economy class."
優點： "Very good service. Good seat legroom. Shiite connection wait time."
優點： "Exit row seats"
缺點： "Food was okay. Service especially drinks were sparse"
優點： "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
缺點： "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
優點： "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
缺點： "Delay for 1 and half hour"
優點： "The cabin crew were nice."
優點： "First time riding this airline on my trip to Thailand and back. My friend always raved about it and now I see why. They do above and beyond for every customer. The flight attendants are prompt, kind and very hard working. Wish I could fly with EVA air more often."
優點： "Great a d happy with the service recei ed"
缺點： "On time"
優點： "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點： "Try to get an isle seat- seats feel small."
優點： "Very professional and efficient Crew as always, horrible seat comfort,"
缺點： "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Great crew-1B is my favorite seat on any trip.no issues or challenges.
More food choices to purchase. Otherwise everything else was perfect
優點： "Great service"
缺點： "Friendly crew"
優點： "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
優點： "Crew was extremely hostile and rude"
缺點： "Smile and treat black individuals better"
優點： "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
缺點： "No changes!"
缺點： "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
優點： "Super friendly and helpful with connections."
缺點： "The music on the plane was a bit much. Lol"
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "no, not courtesy"
缺點： "select crew based in human and better relation"
缺點： "Temperature of cabin was too cold. My feet were icy."
優點： "price great; direct flight;"
缺點： "Provide earphones or headphones"
優點： "Everything except the delay was fine, not extraordinary."
缺點： "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
缺點： "13 hour delay"
優點： "Good service great aircraft"
缺點： "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
優點： "The crew were nice."
缺點： "We could have used more legroom between the seats."
優點： "Never made the connecting flight."
缺點： "Departure delayed by 1hr30"
優點： "Clean new plane. Very nice"
優點： "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
優點： "Excellent gate personnel, spacious and clean plane"
缺點： "Some crew members were a bit curt"
優點： "I am always impressed by the Delta staff. Top notch."
缺點： "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
優點： "The seat was comfy foe the whole 20 min flight"
缺點： "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
優點： "Good flight."
缺點： "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
缺點： "Flight cancelled because of weather"
缺點： "insufficient overhead luggage space"
優點： "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
缺點： "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
優點： "Delta is not a good place to be"
缺點： "Delta is not good on customer service"
缺點： "You had me check my hand luggage with expensive items that did not arrive."
優點： "I was rerouted."
缺點： "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
優點： "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
缺點： "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
優點： "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
缺點： "See above"
優點： "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
優點： "No complaints. A puddle-hopper to a yes."
優點： "All that one would want."
優點： "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
缺點： "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
優點： "NOTHING AT ALL!!!!"
缺點： "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
缺點： "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
優點： "Comfortable seats and incredible kind staff"
缺點： "No food, drinks, or entertainment. But it was an extremely short flight."
優點： "Crew was good."
缺點： "Plane was late"
優點： "Great gate crew. Cabin crew was nice, but busy. On time arrival."
優點： "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
缺點： "Everything was fine."
缺點： "No westjet checkin area and no signage. Staff didn't know what was going on."
優點： "The crew kept it together even though the situation was stacked against them."
缺點： "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
缺點： "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."