Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
優點： "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
缺點： "The space is really tiny. The screen also tiny."
優點： "Love ANA. Always a pleasure."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "Crews and services."
缺點： "My seat."
優點： "Great experience overall"
優點： "Staff and crew were great. Very accommodating."
缺點： "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
優點： "All the flight attendants were doing excellent customer service and there was good food."
缺點： "There was nothing that I didn't like."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點： "The entertainment is pretty limited , and the food selection is limited for western food."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點： "More frequent offer of drinks to passengers"
優點： "Staff are super kind."
優點： "crew was professional and very attentive and beer and wine and ice cream on the flight"
缺點： "wish they had more movies choices from the u.s."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
優點： "Everything excellent"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
缺點： "Would like to listen to ATC"
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
缺點： "The long security lines in Tokyo for transfer."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "Food and movies."
缺點： "One of the stewardess had an unfriendly look on her face."
優點： "5 stars all around 5 stars around"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
優點： "Messed everything up!!!"
缺點： "Messed everything up!!!"
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "The crew were fantastic and the meals were pretty good"
缺點： "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "It was very warm on the plane."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "Staff was nice and attentive"
缺點： "Uncomfortable seats. Don't recline. Could use more film choices."
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
缺點： "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
優點： "all of them are nice and welcomed."
缺點： "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "extremely polite and well organized"
缺點： "Shouldn’t have babies or small kids in the business class"
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish it had more movie options"
優點： "Crew was very good and professional, yes the seats were comfortable"
缺點： "I think the Xiamen knows how to run an airline."
缺點： "Hope to keep departure on time !!!!!!"
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "great price and overall service"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
缺點： "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Staff was nice"
缺點： "The food vegan Movies"
缺點： "Better movies , better vegan food"
缺點： "Too many security points"
優點： "Nice flight; very comfortable"
缺點： "Short flight; so no in-flight entertainment (no problem though)"
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
優點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
優點： "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
缺點： "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "No problem with staff"
缺點： "Food is okay"
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "I liked the plane. 787’s are the smoothest rides."
缺點： "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
缺點： "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
優點： "The aircraft is new! The food is good on the FOC to JFK flight! Instant noodle soup isprovided when you need it!"
缺點： "However the food on JFK to FOC flight is terrible. The rice is hard as rock!"