優點： "Ground crew was great, they kept us informed about our 3 hrs delay"
缺點： "Get a crew in in less than 3hrs Some people has plans"
缺點： "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
缺點： "No room for long legs. Seats too close"
優點： "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
優點： "Very short flight, crew was great"
缺點： "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
缺點： "Flight was canceled"
優點： "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
缺點： "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
優點： "That I finally reached my destination."
缺點： "I & all passengers would have received accurate, timely information related to the 4 hour delay"
缺點： "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
優點： "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
缺點： "1. The music played while boarding and deboarding was not relaxing. It made me anxious and irritable. 2. The food was absolutely poor. Taste, etc 3. Poor selection of movies, etc.. 4. Poor selection of music, especially the classical channel. Won't be flying American again if I can help it."
優點： "Both flights were great. No issues at all with either of the flights or airports. Layover was just long enough to get through customs and get something to eat."
缺點： "Flight was late but all of our domestic flights were. We had boarding groups but they let everyone on without an order"
缺點： "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
缺點： "Everything sucks"
優點： "It was on time. I liked the head rests on the seats."
缺點： "Never given instructions on use if inflight WiFi. No food service on a three hour flight???"
優點： "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
缺點： "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
優點： "the flight was AVIANCA , not American Airlines"
優點： "Great and friendly airline crew"
優點： "Everything was good."
優點： "Very comfortable. Each seat had its own monitor with lots of entertainment options."
優點： "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
缺點： "Comfort is ok."
優點： "The crew was very good"
缺點： "The food was not good on this flight."
優點： "Crew was pleasant and responsive."
優點： "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
缺點： "No personal tv's on an international flight, that is absurd Smallest seats I've sat in in years"
優點： "Very smooth. Outstanding A-321 platform."
缺點： "No place to plug in my dying phone. All Group 7-9s had to check bags. This is unacceptable. Had to wait on connecting passengers (didn't know the airlines did that anymore). I am tired and have to go to work at my usual time since the flight landed late."
缺點： "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
缺點： "Seats were very uncomfortable and tight. I felt like I could not move for 9+ hours. Seats should be roomier, NOT tighter, for international flights. I will never fly American Airlines for an overseas international flight again."
優點： "Service and amenities"
優點： "Arrived very early"
優點： "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
缺點： "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
缺點： "No wheelchair provided which was requested for. Touch screen not resetted"
優點： "Boarding was efficient, easy. Lots of movie choices. Quiet flight."
缺點： "Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier."
優點： "Flight left on time. Staff was excellent like always."
缺點： "No outlets on the plane. My flight was suppose to have WiFi but it didn't work."
缺點： "Missed my connection in London due to a computer malfunction that took over an hour to remedy. In getting to London, I was automatically rebooked, but with a flight that got me in 10 hours later than expected. I asked customer service about alternate flights, with or without connections, that might get me in earlier, but was given a quite curt, "that is not possible," and turned away. Even if that was the case, which seems unlikely given the multiple other flights arriving in Luxembourg from European airports earlier in the day, it was not particularly friendly."
缺點： "Finally took off at 12:15 AM on a flight scheduled to depart at 7;30 PM the day before!"
缺點： "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
優點： "Nice, comfortable aircraft Nice Crew"
缺點： "Boarding process was slow and delayed. Flight late but that was due to late departure and some weather issues I'm a frequent flyer and my number is registered but still I end up in last boarding class?"
缺點： "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
缺點： "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
缺點： "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
優點： "Nothing. It was fast."
缺點： "VERY small plane."
優點： "Todo muy bien"
缺點： "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
缺點： "Old plane, no entertainment"