每天清潔，並在 台北飛往 麗江的機艙內安裝HEPA高效濾網
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "as expected"
缺點： "Flight was good! Needs better inflight entertainment selection"
缺點： "They should have more blankets"
優點： "Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing."
缺點： "the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines."
優點： "Crew was courteous enough, and plane was quite new."
缺點： "Provision of at least toothbrush,etc like other airlines for long flights."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Staff was accommodative"
缺點： "There was on passenger who requested vegitarrian special but air line had no record of it.Air hoist started arguing that they did not have record. I had to intersect that it is not his mistake.It is a miscommunication.please try to solve,and she did. There are a lot of Punjabi passenger but no movie or song for their intertainment.Please if it is all possible!"
缺點： "Milk and sugar in the coffee."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "I do get what some other reviewers are saying. The food was just fine, better than some airlines but no worse for sure. The crew was excellent and attentive, and i'm saying these things not having had the benefit of the CHEAP flight noted by the previous reviewer. I'll be flying with these guys again."
缺點： "The same gripes everyone has about airline experiences, it's cramped, x 15 hours."
優點： "Smooth flight."
缺點： "Food wasn't very good."
優點： "Fell asleep before take off and woke up two hours before arrival. That's a great flight. Arrived half hour early. Staff was beyond pleasant. Great flight"
缺點： "No USB ports in economy class on plane."
優點： "Everything very average"
缺點： "If you ever need customer service, they are the worst in the business"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The plain had the flexible head stand which is a game changer and the crew were very polite."
缺點： "My seat screen didn't work well, was always getting stuck."
缺點： "The food is great in business class, great service, really enjoyed it"
缺點： "Only allow one piece luggage."
優點： "On time departures and arrival"
缺點： "The food not enough to eat"
優點： "Was able to sleep across the whole row at the very back of the plane"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
缺點： "The position of the name is different from the name in recceipt and email cause problem"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "We had to pick up our luggage in Urumqi and take it for rechecking to go on to PEK. Very poor. We were given a sticker to show that we were going to go on which I think was supposed to help us get through passport control faster. No one helped us even though we had stickers. We missed our flight to PEK and had to catch the next one. This caused us to miss our flight to LA. Not very happy. Why can't the luggage be transferred to the next flight instead of having to pick it up and recheck?"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
缺點： "Missed our connection and China southern airlines would not help us get another flight unless we payed for the change fees in cash Worst airline Never fly them again I had 5 business class seats and they were not helpful Got stuck in Malaysia with young children and had to fly another airline to get back to America"
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "I didn't take the flight."
缺點： "It was my fault when I booked. When I called to try and fix it, or cancel it, I. Wasn't able to. Initially told it could be cancelled, because I had called within 24hrs. But I booked on a Canadian site and I am in Korea, so I was then told it wasn't possible. I don't think the person that I was talking to did not seem that interested in helping to resolve the problem. Kinda frustrating, but I booked the wrong flight, so I am to blame for that."
缺點： "Horrible boarding experience, crew rude"
優點： "If you have a carry on bag only, then this airline is fine. If you have to check your bag, I would suggest not even considering it. I have flown this airline for the last 8 years in business travel, with no issues. For some reason in the last two years, the level of efficiency in baggage transporting has tanked. In the last 3 trips, my-or my colleague's bags have been lost FIVE TIMES. One time it took FOUR days (on a 6 day trip) to get our luggage, this time we received our luggage 2 hours before departing for the airport to head home. Unfortunately this is one of the few airlines that actually flies the route we need to take. I'll revise my entire trip to avoid taking this airline in the future."
優點： "Meal service was good."
缺點： "Flight was delayed, bad ground service, long layover, unnecessary wait time,So much hassle boarding and de-boarding the plane"
優點： "Service Comfort Ease of connection Excellent airline"
缺點： "Nothing to not like"
優點： "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
缺點： "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
優點： "price was right..business class 2400"
缺點： "no jetways ..we had to be bused..it was raining we got wet .more than 1 inch of water on ground so feet got wet. bused a long way to get the plane"
優點： "No delays"
優點： "The seats had plenty of room and the crew was very friendly."
缺點： "Good and entertainment."
優點： "overall good. Attendants nice."
缺點： "Just to many stops."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
優點： "TONS of movies to watch on my 787! My friend who took a different international flight on the same airlines"
優點： "Good service"
優點： "The crew was GREAT! Helpful and nice!"
缺點： "If there was a way to request seats I couldn't find it... I was stuck by a window and unable to get up as much as I would like."
優點： "Great entertianment system from games, to movies. Friendly staff, clean, and on time. Had lots of snacks provided, cup o noodles, sandwhiches, peanuts."
缺點： "the entertianment system did not work the first half of the flight. the snacks were self served, and first come first served. So many people took 2 or more, and some didnt get any, etc."
優點： "The flight there wasn't as bad."
缺點： "The flight back was horrible."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The flight was on time."
缺點： "Check in was all mixed, no CE desk. The plane was about 60% full but they left the best seats with the most legroom, empty. When I tried to move she said it was only available for purchase, no upgrades even to the highest level of frequent flyer. I never saw the chance, stupid policy."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "plane parked too far from main terminal. long bus ride delays arrival time."
優點： "Crew staff was very helpful."
缺點： "More entertainment options."
優點： "The frights were pretty comfortable. They provided drinks and food in proper time. Crews were very nice."
缺點： "I wanted to gave 5 star if only some of my personal items weren’t missing from checked in luggage."
優點： "There was nothing to complaint about. Thanks for the great sevices!"
缺點： "Nothing yet."
缺點： "Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person."
優點： "While the business seats weren’t as comfortable as the pods, they did go flat for a decent sleep but they aren’t as wide,you need to be traveling as a couple if you have a window seat if you want to get out while the other person is asleep."
缺點： "Very limited English speaking programs/movies"
優點： "Flight left 1/2 late leaving me only an hour to make connecting flight in Shanghai. When I explained my plight to flight attended she moved me to a seat in the front of the aircraft to expeadiate my de- planeing. Saved me. From missing my connecting flight which I made with few minutes to spare!"
缺點： "The meals on the plane were nasty"
缺點： "The restroom toilet should renew, it was outdated and dirty."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Crew was very friendly, TV/movies were good, and food was tasty."
優點： "Overall i got a good deal. MU572 from hawaii to shanghai. The plane was clean, seats were comfortable, the crew were helpful, it was a smooth flight."
缺點： "There was no online check in. In Hawaii airport our flight was 9:50am but the check in counters opened like past 7am and there were passengers already in line and there was no advise we can check in with delta airlines (since as per the airport staff they already merged) it was a long wait. Food wise, they served the pork/beef and rice but the meat was nontender/difficult to slice/bite."
優點： "The free wifi!"
缺點： "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Cheap The plane was new and in good condition."
缺點： "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
優點： "Boarding was good, crew was friendly."
缺點： "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
缺點： "Seats are very narrow space in this plane"
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Good space, good food, good entertainment!"
優點： "Plane was loaded quickly, and efficiently..pulled away from gate a little ahead of schedule. Friendly crew."
缺點： "Food just Ok...bread rolls always served at the end of the meal,instead of with the meal."
優點： "They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!"
缺點： "This flight was over 4 hours late and we took the train."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 firstname.lastname@example.org"
優點： "Pricing, let room and the seats recline pretty far back."
缺點： "Food was disgusting. There were a few edible parts."
優點： "Vegan meal was surprisingly good. Crew was generally nice."
缺點： "Business class was basically empty but no one got an upgrade. They told us there were no available seats for my husband and I to sit together, so I was alone with a one-year-old on my lap with my husband in a different row. Once we already boarded, we saw that there were a lot of empty seats and we could have taken the car seat on. It was too late for that, but we did manage to talk someone into moving to our (better) seat so that we could be together in a 3-seater as a family."
優點： "Flight attendants were cute"
缺點： "Food was not good"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
缺點： "Small space in economy"
優點： "Nice food, very professional crew"
缺點： "Other passengers completely disregard requests from crew to be orderly when boarding and deplaning. No semblance of any lines!"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "Not enough to movies"
優點： "I recently flew business class from shanghai to moscow with china eastern airlines. About the only thing that was good about this flight was the price and the flight arrived on time. The cabin crew was also very attentive. This airline needs to seriously reconsider catching up with modern times."
缺點： "Took code share Shanghai airlines to moscow. When the plane pulled up it was nice and shiny with brand new paint job. But that's where the good impression ended. Once on board I found myself on what was probably one of the oldest 767's I've ever flown on. And whats worst, it looked liked this plane had never been cleaned. Not from the day before, but since new! Totally disgusting. Old style reclining seats(no lay flat). Shockingly no entertainment system. Almost all carriers have TV in coach now!! Food was below average at best. But the worst part were the pilots.....because I was sitting in business class there was a constant smell of cigarette smoke wafting through the cabin from the pilots who were smoking in the cockpit. That was fine in the 70's, but this is 2016!! I guess I can't complain. As the saying goes....you get what you pay for. As for next time, I will stay out of the Wild West known as China Eastern airlines and away from their arrogant pilots who thinking smoking is ok in flight and shell out a couple extra bucks to fly with a proper carrier that respects their customers!!"
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
優點： "The flight was delayed slightly, but the gate agents kept us informed of the situation and did a fine job of being clear and transparent. In the end, we boarded about 20 minutes late, but still arrived early in Shanghai. Crew was lovely. All the on-board announcements were clear. The music was soothing. The food (which I was not expecting, given the fare, was better than I expected. Mediocre, but not bad. Overall, a very pleasant experience. I would not hesitate to fly them again."
優點： "Gave blankets and pillows for the flight, had a little snack box (but was all carbs). Plane is 99% Chinese and they are not super welcoming, kind of rude and it’s a little uncomfortable."
缺點： "Seats were stiff, process of landing was strange, it was all just not great."
缺點： "Flyus.com on phone for 2 hrs. Gave up and booked new tickets. Would not recommend kayak uses them. Makes me less likely to book in future"
缺點： "Food in the CNX-PVG sector"
缺點： "newer aircraft, better seats, better in-flight food (for business class)"
優點： "The flight was on schedule"
缺點： "Check in was a dreadful experience since they claimed I did not have a valid ticket. Is this because I bought via kayak search?"
優點： "Very efficient check-in and boarding procedure. Comfortable seats."
優點： "The airline was efficient and clean."
缺點： "There was no in-flight in a entertainment for a medium length flight And the food was completely ridiculous"
缺點： "Treated like animals. Never again."
優點： "The airlines was on-time and provided a lot more service to passengers than do American airlines (including a meal on a 3 hour flight)."
缺點： "Boarding was a mess with everyone lining up at one time and pushing to get on the plane. Not very organized."
優點： "Aisle seat with Ok legroom"
缺點： "Allowed customers to use phones for entertainment, but not iPads... dumb policy and against all Major Airlines. Food was not good, and maybe they can’t control - but 2.5 hours of turbulence was rough."
缺點： "Missed the flight by 2 minutes and was refused boarding. Had to purchase three more tickets on another airline to get to my final destination as they were unable (unwilling?) to assit me with rebooking. In the process of trying to sort out a refund but with little hope left."
優點： "Business class seats need to be improved"
缺點： "We sat on the tar mac for more than 90 minutes. I showed my e-ticket to the crew and they checked to find out that the delay was due to fog in Shanghai. Because I had to pick up my checked bag and go through the complete security check I was lucky to make the next flight."
缺點： "It was impossible to check in online. The main website let me choose English’s but when I clicked on the check-in link it immediately brought me back to a page in Mandarin."
優點： "Nothing. Worst Airline ever."
缺點： "I was delayed in Shanghai for OVER 30 hours. I was not given a hotel. There was no communication from the airline/ desk attendants. When I asked a question to the people at the desk they would tell me I needed to leave the terminal and go back to the check in counter ( I was in China and immigration would not let me do this). I was given three different times that the plane would leave. When immigration allowed me to call the check in desk from the phone the woman told me it was my fault for not listening to her. She told me the flight was at 2 the next day. I asked if it was in the afternoon and she said yes. The flight was at 2 am. When I said this she said it was my own fault. She would not let me into the lounge even though I had been stuck at the airport for hours. She was extremely rude and was not accommodating. When I finally was able to board the plane the seats were uncomfortable and the flight attendants were also rude. Because of this incident I missed the whole lantern festival which was the reason I was going to Thailand. I will NEVER use this airline again. It was a nightmare."
缺點： "The fact that vayama booked 50min between flights when they should have booked 2hrs, causing me to lose my flight and having to buy another with another carrier near midnight. Why does kayak partner with such an unprofessional vendor???"
缺點： "delayed and shitty"
優點： "The cabin staff was friendly."
缺點： "The 9:05 PM flight was delayed 1 hour to change a tire. They actually put us on the buses to go to the plane. It takes 10 min just to get to the plane. Once they got to the plane they turned right around and sent us back to the gate. My Chinese associate said they are a safe airline because they often delay the flight to fix problem..."
優點： "On time, low cost, efficient and quick boarding, hot meal, great service!"
優點： "Will take it again."
缺點： "De très vieux avions. Repas désastreux (pour un Nord-américain)."
優點： "Luggage came out quickly."
缺點： "The boarding process was chaotic. In China people don't believe in lines, and the airline doesn't really care. Put on your helmets and elbow pads."
優點： "Everything was very good, flight was right on time, food was good, service was bright and happy."
缺點： "1 hour delay no reason given"
缺點： "I emailed to confirm my flight two weeks in advance. I was told in was good to go. I arrived at Shanghai airport to go to Hong Kong I check in with the airline and they tell me my flight was cancelled. I was angry and upset that I was put in this situation with no advance notice of the flight being cancelled. I feel this is poor customer relations especially because we were traveling out of foreign country and no experience traveling to China. Thankfully the airline got us on a different airline flight and our plans were not disrupted too bad. After this incident I didn't feel comfortable using you site for travel."
優點： "Punctual and professional. Has alcohol upon inquiry."
缺點： "- Seats are too small - (China bound) tax is too high even though ticket price is cheap - Food is disgusting - Lack of in-flight entertainment - During night flights, flight attendants are visibly exhausted"
優點： "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
缺點： "When we checked in, the lady said we would not have to claim our bags until our final destination. Well, we did. That's all! :)"
優點： "After missing my connecting flight united booked me on ANA was the best part of my 20+ hour day ."
優點： "I was surprised to get food even on a short 2h flight. The seats were comfortable if a bit short for taller people. The staff was helpful and friendly and oberall, there was few things I could point out that were any inconvenience at all. Really perfect journey."
缺點： "Seats are a bit short for tall people. Entertainment was not there but was not important at all for a short 2h flight."
優點： "June Yao is a no frills discount carrier & I had a really good flight. No delays, quick boarding, pleasant staff. I would fly them again without hesitation."
優點： "Food was OK. Beyond expectations."
缺點： "Late departure, no entrateinment system."
優點： "It arrived safely"
缺點： "more than 4 hour delay with little to no information. No need to take an e3xtensive bus ride to get to the plane, almost felt like we left the airport."
優點： "On time departure and in flight beverage service."
缺點： "It is a short slight under two hours so I did not expect much and had a comfortable aisle seat."
優點： "Flight on time and without problems."
缺點： "My seat was broken and can not put it in a relaxed position wich is unomfortable to sleep."
優點： "Could Check in several hours before flght and nice flight overall"
缺點： "My flight was delayed an hour and I missed my connecting flight back to the US."
缺點： "Delayed 8 hrs ZERO customer service on the ground Landed a mile from the terminal and had to walk through sideways rain Checked luggage was soaked when it came out"
優點： "- the crew did their job efficiently"
缺點： "Boarding: no signs to differentiate between the new passengers vs. those connecting Food: substandard, tiny portions Entertainment: none!!! Comfort: worst seat ever experienced. It slopes forward and doesn't lean back at all. The head rest also leaned forward and caused neck pain."
優點： "on Time! Pillows and blankets"
缺點： "Bad food not a lot of leg room"
優點： "The plane is obviously older, but kept in very good shape. It is clean and well maintained. Food was offered after takeoff, but I didn't eat. Comfortable seats with both a blanket and pillow."
優點： "u low life cocksukers fuked me again...no more with scum like u"
每天清潔，並在 台北飛往 麗江的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 麗江的機上會提供口罩
從 台北飛往 麗江的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 麗江的彈性機票