優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
缺點： "Good space with large seats. Good food and service."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "Boarding very efficient."
優點： "Wonderful crew"
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "they assisted my aunt very well all through out her flight"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "More movie selections"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "I would recommend to everyone JAL"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "I got an upgrade!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Great meal compared to other local airlines. Comfortable."
缺點： "Sits not suitable for long distance travel"
優點： "It was a good flight, everything was good as expected."
缺點： "The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee."
缺點： "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Cant take carry on AND personal bag if im not premium member."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "I had problems my flight"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"
優點： "This flight went on time and was comfortable for a short flight. The staff was friendly."
缺點： "Very small airplane with no screens to watch videos."
優點： "Nice crew, quick boarding, quick service."
缺點： "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
優點： "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."
優點： "punctuality, crew"
缺點： "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."
優點： "Got ya there safely crew was kind and professional gave a beverage and snack with the flight even though it was short flight it's a nice distraction."
缺點： "Flights just aren't too comfortable when your crammed in there a bit. It's nice to save time but yeah I do want to avoid flying whenever possible I've decided by many experiences through out years but yeah there was nothing really negative about this flight in comparison to others I just think flying in general had gotten too uncomfortable and unpleasant."
優點： "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
缺點： "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
優點： "Very good"
優點： "Extra leg room, larger plane"
優點： "Flight was great, liked getting the reminders to pre check in 24 hours ahead."
優點： "Nos dieron las gracias por volar con esta empresa y dijieron hacer a de las conexiones usu este era nuestro destinó final nos dieron la bienvenida a casa"
缺點： "We got moved from United to American Airlines because United overbooked out first flight. We finally landed in SLC 8 hours later than we were supposed to only to be told that they had left out luggage in Chicago. It is now a week later and I still don't have my luggage! This has been the worst travel experience I have ever had!"
優點： "Flight crew was top notch. Quick baggage claim."
缺點： "One gate agent spoke rudely to a passenger for throwing something in her trash can, she could have stated what she needed to more kindly, especially in front of other customers."
缺點： "Never was able to make this flight. See above."
缺點： "She missed this flight due to her first flight from Little Rock getting cancelled."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "When getting on the second plan the crew members were literally running back and forth to get the right information in the computer, with seconds to spare before the plane actaully leaving us we were able to get board."
缺點： "Me and my husband were on time to our first flight, but they closed the gates on us 15 minutes early! And when we went to costumer service the lady didn't reprint our tickets to make sure we had actual seat on the plane. After waiting another 5 to 6 hours In the airport and knowing we needed to already be home, when trying to board on the full plane we almost were able to get on our second plane either."
缺點： "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"
優點： "I liked how the flight attendants treat people in this flight. Thank you all."
缺點： "I HAVENT EVEN GOTTEN THERE YET!"
優點： "This plane had nice seats with comfortable room!"
優點： "Boarding was quick once it happened"
缺點： "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
缺點： "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
優點： "Everything. Great easy flight"
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "Sat in the middle seat had never done that before,hopefully wont get to do it again. Did not bring head phones or did not know to ask for them would of liked to watch some TV but my bad. Everything went smooth enjoyed the flight."
缺點： "Did not have head phones !!"
缺點： "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"
缺點： "Flight delayed 3hrs because there was no crew."
優點： "nice plane and crew"
缺點： "they loaded us even though the plane had not been supplied with fuel and food. So, we sat for an hour while all of that happened. unnecessary."
缺點： "Wish the problem with plane could have been detected before we were on the plane."
優點： "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
優點： "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
缺點： "The constant delays, gate changes and late departure of the flight."
缺點： "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"