優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
優點： "The cabin staff were extremely caring."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點： "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Comfortable seats, very friendly staff."
優點： "Excellent, polite service, very comfortable seats."
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點： "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
優點： "Aircraft was new and spacious"
缺點： "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "Was able to request a gluten-free meal for the flight"
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點： "Good service."
缺點： "Flight was congested."
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "Good for a short flight! Very nice staff"
優點： "Once again friendly and very helpful"
缺點： "Long security lines"
優點： "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
缺點： "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
優點： "All flights were on time or early."
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "Plane was new and comfy."
缺點： "Prefer hot food."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
優點： "good as expected"
缺點： "everything good"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "Short connection wait time from my New York to Taipei leg."
缺點： "No hot food served."
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
缺點： "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
優點： "Everything is perfect"
優點： "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
缺點： "Nothing I didn't like"
缺點： "If flight attendant is sick, she shouldn’t work."
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "Almost same as SF to Taipei"
缺點： "Without asking about drinks and just passed me"
優點： "service on time and great staff"
缺點： "all good"
優點： "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
缺點： "There was no entertainment available. The cheeseburger was very low quality."
優點： "Has snack and drink"
缺點： "No music"
缺點： "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
缺點： "the food was a shame"
缺點： "delayed flight terrible asian food no Usb charger"
優點： "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
缺點： "See above."
優點： "Crew were polite on boarding, and throughout flight when seen then"
缺點： "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
優點： "The service is good!!!"
優點： "Good in flight entertainment options, overall smooth flight, take off and landing."
缺點： "Lots of kids screaming and running around the plane."
優點： "Everything was good as always."
缺點： "Circled over Manila for 30 minutes but that is more of an airport issue not an Eva airline problem."
優點： "only one stop to final destination."
缺點： "crew members not very friendly"
優點： "Had reclineable seat... Was able to sleep. ..."
缺點： "No complaints. ..."
優點： "Friendly and professional crew"
缺點： "Lack of USB ports"
優點： "The crew The time of the flights"
缺點： "Food options were narrow Online seat selection wqs not allowed"
優點： "Seats are comfortable and the crew was friendly."
缺點： "No meal choice."
優點： "comments exactly like above except this time i did not ask for wine."
優點： "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
缺點： "Nothing. Everything is great"
優點： "See above comment please"
缺點： "See above comment please"
優點： "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
缺點： "would provide wider movie selection"
優點： "Staff was courteous and attentive especially to the older passengers"
缺點： "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
優點： "Staff was great. Seats were a little narrow for my 6'1" frame."
優點： "Very good. Staff is great"
缺點： "Need more water available throughout flight"
優點： "Late departure but kept informed. Food good."
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
缺點： "Don't delay"
缺點： "3 hours delay for a flight of 1 h 45 min"
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Boarding was swift"
缺點： "Crew was indifferent and cold in their service. Food was mediocre."
缺點： "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
缺點： "The crew service very lack"
優點： "Crew provided excellent service, seats were comfortable and food and drinks were great."
優點： "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
缺點： "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Cathay never let you down. Good service, great staff."
優點： "We got to our destination"
缺點： "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
優點： "The service from start to finish was superb. The flight to Hong Kong had the on board attendants at full service the whole journey. Blankets and pillows were supplied as standard and plenty of complimentary food. There was a genuine sense that the on board attendants wanted you to be as comfortable as possible."
缺點： "I can't think of anything really. Perhaps the seats could have slightly more leg room but hey. What can you expect from economy."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
缺點： "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
優點： "Just great all round"
優點： "Left on time arrived early. Staff excellent."
缺點： "3h delay on the way in 1h delay on the way back"
優點： "Overall speaking CX flights quality has been declining over recent years"
優點： "Food and drinks, service of the crews."
缺點： "Flight delay of 20 mins."
優點： "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
缺點： "Seat was a touch faulty"
缺點： "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
優點： "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
缺點： "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
優點： "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
缺點： "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
優點： "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
缺點： "Delay from hk to osaka :( but understandable due to technical issues ans weather"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "The crew was very friendly for a change"
缺點： "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
缺點： "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
優點： "Good food and service."
缺點： "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Boarding was quick and efficient. Crew did their job pleasantly ."
缺點： "Food was very ordinary, not up to what I expect in business class."
優點： "On time"
優點： "Everything was on time, with no hitches or major inconveniences."
缺點： "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
優點： "Staff were friendly and helpful"
缺點： "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
優點： "A free upgrade to premium economy - I think the flight was over booked."
優點： "Good crew"
缺點： "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
優點： "Helpful crew"
缺點： "Cramped seating. Very little leg room"
優點： "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
缺點： "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
優點： "Great service"
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
優點： "Kind workers and excellent food"
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was very good"
缺點： "Chairs in business class in A 330 were not too good in my view"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food is awesome as well!"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
優點： "Crew was great, flight was short"
缺點： "Plane was dated, seats had a smell, tv were old"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
缺點： "Almost 3 hours LATE ,"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "the food to much asian"
缺點： "Everything was a joke to a West standard"
優點： "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
缺點： "I like everything"
缺點： "No entertainment during the flight."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
缺點： "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
優點： "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
優點： "On time."
缺點： "No entertainment was provided."
優點： "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
缺點： "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
缺點： "Nothing unusual."
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Nothing to like on this delayed and poorly organised flight"
缺點： "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
優點： "stable flight"
缺點： "over 1hr delay before take off"
優點： "Clean,crew are all kind."
缺點： "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."
缺點： "On line check is worse"
優點： "Quick and easy checkin, boarding. Hospitality of the crew was great."
缺點： "Food quantity and entertainment"
缺點： "I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding."
優點： "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
缺點： "Breakfast Really could have done with some fresh fruit."
優點： "Food & staff"
缺點： "Entertainment, no such much new movies"
缺點： "can't online check in,3 persons seat separated"
缺點： "No alcohol"
優點： "Friendly staff"
缺點： "No food or drinks for sale in flight"
優點： "They gave us a meal. Hkg to tpe"
缺點： "Asked for extra bread , didn't give but other than that it was nice"
優點： "Poor customer service in hongkong attendants goes not know what to do we were standing an hour 15 till i say come on move for they do not know what to do the test of other connections are gone and we going to manila were left"
缺點： "I wont have hongkong airlines anymore and the food is poor taste"
優點： "Very helpful cabin cabin crew and attitude"
缺點： "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "Did not expect anything but it was actually good and pleasant."
缺點： "Crew should have informed pssengers if they want water you, feel free to go tonthe rear, not in a rude manner"
優點： "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"
優點： "Services of the crew were good!"
缺點： "Hot! Poor air conditioning and ventilation!"
優點： "Food was plenty and plane very clean ..."
缺點： "The crew were not friendly at all. No one smiled."
優點： "Economy seats have decent leg room Check-in in SFO was a breeze. Didn't have to wait in-line for a long period of time."
缺點： "Food choices we're ok Delayed flights Airline app is not user friendly"
優點： "On time take off and landed earlier than scheduled"
缺點： "Poor ventilation"
缺點： "The airlines had no identifiers for a connecting flight and were not able to give me my connecting boarding pass at my first time of check in. They had a line for 80 minutes just to get your new check in information with no labels about specific airlines. They canceled the flight last minute, placed me on an earlier flight without notifying me at all that boarded right after I landed however there was no way to get the information and no announcement. They were not apologetic or accommodating when understanding these errors. I booked though vayama through kayak and would NEVER do it again. I highly suggest reconsidering if flying Hong Kong express or going through vaymaya as source."
缺點： "Baggage delay"
優點： "Service was friendly and readily available."
缺點： "We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited."
優點： "On time staff pleasant"
優點： "On time"
缺點： "Lunch was not very nice"
優點： "Comfortable seats. Good food. Friendly flight attendant."
缺點： "Check in line moved very slow at the airport counter. It is better to do online check in first then just go to web check in counter to have your documents checked, drop your bags, get your boarding pass and go."
優點： "Clean airplane, good crew and food"
缺點： "Flight delayed 3 hours, then estimated departure delayed another two hours. Made me miss my flight, cost me $300, did get a free meal voucher for my trouble. Still a good value in the end even with my additional purchase"
優點： "Had never heard of them but turned out to be great."
缺點： "Boarding time too rush!"
缺點： "Food is not good!"
優點： "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
優點： "The hot snacks is great"
優點： "I liked nothing. Each and everything was not exoected frim airline"
缺點： "I am vegetarian and booked indian veg food in ticket but i was offered only non veg and that too was clumsy."
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "The price is very attractive I like to use the iPad. The seat is not narrow."
缺點： "Poor dining (main course). the seat is not soft enough"
缺點： "Delay in boarding. Delay in arriving at the gate (traffic) then delay in getting the off bay to disembark. Crazy"
缺點： "Nothing, best flight I have been on in years. Seats were great and the food was wonderful. Personal Tv made the flight a 100 times better. Thank you."
優點： "not much did i like"
缺點： "the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine."