每天清潔，並在 台北飛往 香港的機艙內安裝HEPA高效濾網
Cathay Pacific, 香港航空和長榮航空都已經豁免了從台北 到香港的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "Good service"
優點： "Boarding very efficient."
優點： "very good"
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Nice seats. Ample leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
缺點： "Over all"
優點： "Flight experience in JAL is excellent."
優點： "No complain"
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
優點： "服務 電影 雪糕"
優點： "Wonderful crew!"
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "The flight crew was incredibly kind and attentive"
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
優點： "Excellent customer service"
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "Crew service responsive and helpful."
缺點： "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "Once again the service from the flight attendants was perfect."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "service is great!"
優點： "All was fine"
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "Food was great, plenty of room, lots of movies"
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點： "Fast boarding and wonderful staff."
缺點： "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
缺點： "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
缺點： "Very long lines at the security gate at Itami. Difficult web check in."
優點： "Everything, from booking till landing"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
優點： "The food was good, which I didn't expect. The crew was kind."
缺點： "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
優點： "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
缺點： "Absolutely nothing."
優點： "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
缺點： "The space is really tiny. The screen also tiny."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Excellent crew!"
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "Crews and services."
缺點： "My seat."
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
缺點： "Nice trip"
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "Easy checking process. Friendly staff"
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
優點： "Customer service was pretty solid."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
缺點： "Seats in economy were narrower than Eva Airlines"
缺點： "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
優點： "the place. new. lots of space for the legs. air inside the plane was better than others."
缺點： "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
缺點： "Vegetarian food options."
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Best leg space, new air crafts, kids gifts"
缺點： "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
優點： "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
缺點： "Today's flight was delayed and set back arrival by twenty minutes."
缺點： "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "The space, movies, & comfort"
缺點： "The food selection."
優點： "nice sevice"
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
優點： "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
缺點： "Can't think of anything negative."
優點： "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
缺點： "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
優點： "Comfortable, nice staff"
缺點： "The entertainment options are a bit sparse on TV and games"
缺點： "I did not take the flight. The airline changed the scheduled flight. I reached out to JustFly who booked the flight and they said they would rebook a new flight for me but I have yet to receive any notice that my flight was changed."
優點： "Crews were attentive to elders."
缺點： "Food is mediocre."
優點： "The crew did a great job making sure everyone was safe and comfortable."
缺點： "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
優點： "Hello kitty everything!"
缺點： "Have no recommendations...everything was great"
優點： "WAS OK BUT NEED BETTER PILLOWS"
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "More movies."
優點： "Plane was new and comfy."
缺點： "Prefer hot food."
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "The crew was helpful we landed at Taipei was on time."
缺點： "My flight from Vancouver to Taipei was poor I'm not impressed with the menu the vegetables and chicken was half way cooked. I was sick after I eat the foods. My connecting flights was too long I was at Taipei for more than 18 hours. The company could have been provided a hotel. I was miserable at the airport. The EVA Air has excellent foods and good crew. The Air Canada could have been provided a better sets for families with childrens. I was sitting 39 A next to a window. There was a family a mom and two child was separated from there mom. The mother of two was upset that she was separated with her two little girls. I feel bad with the two little girls that their mom was sitting behind us. So, I decided to move where the mom was so that the mom and two little girls could sit together and the mom was very happy and Blessed."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "good as expected"
缺點： "everything good"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "Short connection wait time from my New York to Taipei leg."
缺點： "No hot food served."
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Food is good"
缺點： "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
缺點： "Delay for 1 and half hour"
優點： "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
缺點： "Nothing I didn't like"
缺點： "If flight attendant is sick, she shouldn’t work."
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "Almost same as SF to Taipei"
缺點： "Without asking about drinks and just passed me"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
缺點： "There was no entertainment available. The cheeseburger was very low quality."
優點： "Has snack and drink"
缺點： "No music"
缺點： "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
優點： "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
缺點： "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
缺點： "delayed flight terrible asian food no Usb charger"
優點： "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
缺點： "See above."
優點： "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
缺點： "There is nothing to dislike about the airline or employees"
缺點： "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
優點： "Food was actually OK and the alcohol selection was good."
缺點： "I was in the last row aisle seat 73H. Prior to take off I requested to move to the opposite side 73 A and B because they were empty. I had a passenger on the window side and this particular FA said said OK, but she said to do it after the flight takes off. Later I took my things and this time another FA rudely said I cannot move because the empty seats were required for FA's to rest on this 14 hr flight. Fair enough. But not once did they sit at those empty seats at all. When I had to continually get up to allow my window passenger who frequently uses the toilet. Why lie?"
優點： "Everything was amazing"
缺點： "Everthing was great"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
缺點： "Slow and old entertainment system. Bad seats"
缺點： "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
缺點： "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Everything was great !"
缺點： "Food was average"
優點： "Little more leg room!"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
優點： "Adequate leg room, which is very important in a long haul flight. Punctual."
缺點： "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
缺點： "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "On time"
優點： "Everything was on time, with no hitches or major inconveniences."
缺點： "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
優點： "Staff were friendly and helpful"
缺點： "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
優點： "A free upgrade to premium economy - I think the flight was over booked."
優點： "Good crew"
缺點： "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
優點： "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
缺點： "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
優點： "Unfortunately nothing positive to write"
缺點： "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "On time."
缺點： "No entertainment was provided."
優點： "This airline is going out of business in the US. They have had great fares from LAX to Hong Kong and Bangkok. It seems the airline has been mismanaged or has had political restraints despite always being full. I was lucky to purchase the last roundtrip flight LAX HKG BKK before the online bookings were pulled for the LAX route. Hence, my flight to HKG and the return to LAX were empty flights, which is such a loss for an already dying airline. The crew were still polite and hardworking unlike US airlines."
缺點： "Now you cant fly LAX or SFO to Asia on this airline. Bezos or Gates should buy the airline."
缺點： "The cabin was very cold. A little warmer would have been nice."
優點： "Everything was fast, smooth and easy."
缺點： "Hong Kong Air wouldn’t give me my boarding pass until I had booked an onward flight leaving Thailand. I wish I had foreseen this, it’s annoying having to book a flight in 5 minutes when you don’t know your travel plans."
缺點： "Shoulder space. I was rubbing shoulders with the guy next to me"
優點： "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
缺點： "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
缺點： "Nothing unusual."
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Nothing to like on this delayed and poorly organised flight"
缺點： "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."
優點： "Priority luggage pick up"
缺點： "Additional food options"
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
優點： "Clean,crew are all kind."
缺點： "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."
缺點： "Crew kept on dropping food and trash on me. I was on an aisle seat. Restrooms were not cleaned during flight. Too dirty. Food sucked."
缺點： "I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding."
優點： "Quick check in at the Hong Kong baggage and boarding was fast."
缺點： "A Passenger in front of me was annoying that wanted special treatment because he was a big guy. He was uncomfortable with his size so in the process made others around him uncomfortable. Their needs to be measurement for seat sizes. It’s not fair to others and I know the world isn’t fair. But he was leaning over into the small guy seat. But if it was me I would have been upset to fly 16 hours next to him. Also he would drink down a beverage and ask for another one within a minute. While others haven’t been served yet."
缺點： "Enhance the choice of movies/entertainment"
優點： "Food & staff"
缺點： "Entertainment, no such much new movies"
優點： "Everything went on smoothly from the check in up to arrival in hongkong"
優點： "Excellent. This was my first international trip and first flight more than 5 hours long. It was made as comfortable as possible by flight attendants. It was a day flight so they made sure all window shutters were closed for comfortable lighting. Noise kept to minimum. Meals served were delicious for airplane meals, and had vegetarian options. Great first experience flying 10+ hours."
優點： "They gave us a meal. Hkg to tpe"
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "Services of the crew were good!"
缺點： "Hot! Poor air conditioning and ventilation!"
缺點： "The airlines had no identifiers for a connecting flight and were not able to give me my connecting boarding pass at my first time of check in. They had a line for 80 minutes just to get your new check in information with no labels about specific airlines. They canceled the flight last minute, placed me on an earlier flight without notifying me at all that boarded right after I landed however there was no way to get the information and no announcement. They were not apologetic or accommodating when understanding these errors. I booked though vayama through kayak and would NEVER do it again. I highly suggest reconsidering if flying Hong Kong express or going through vaymaya as source."
缺點： "Baggage delay"
缺點： "We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited."
優點： "On time staff pleasant"
優點： "Crew was polite and helpful."
缺點： "Why is there check in on line if it doesn’t work? I chose seat 38 and I was given 61 and I always feel sick when I flew at the back. Horrible!!! I even showed my confirmation on my phone and I was said the 38 wasn’t available anymore."
缺點： "Boarding time too rush!"
優點： "I liked nothing. Each and everything was not exoected frim airline"
缺點： "I am vegetarian and booked indian veg food in ticket but i was offered only non veg and that too was clumsy."
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "30 mins early arrived..."
優點： "An average experience. The seat is large enough for economy. The flight time was shorter than expected."
缺點： "I wish slippers were provided as our flight was in the middle of the night. The in-flight entertainment was a local TV program on a shared screen. I wore an eye mask so it didn't bother me too much, but it sucked that I couldn't just turn it off."
優點： "Stewardesses were good. Food decent."
缺點： "ALL I.T. HORRIBLE. Massive lineups in Vancouver as no one can check in online through APP, WEBSITE or FORTUNE WINGS CLUB!!!! Their app has the lowest possible rating on Google play, a 1 out of the last 100 people who bothered rating! Websites kept giving "server error". I thought it was because I was in N. America and their server was in Hong kong but I am in Hong Kong and have been trying since 48 hrs prior to print boarding pass to avoid having to be at airport 4 hours ahead to negotiate that line again. I heard many missed the YVR flight because of the check in line. Oh , there was the thing about the 10 hr delay from Hong Kong to Beijing but that happens sometimes."
優點： "seat width was good meals were fine - beef stir fried with rice and veges handed out head sets reasonable English movies and TV"
缺點： "couldn't put bag in until 2.5 hours before flight i had a mobile phone power battery in my check in and they wouldn't let me leave it there had to put it in my carry on luggage - no big deal but was unusual."
優點： "Absolutely nothing."
缺點： "I arrived at the airport late (my own fault) and narrowly missed the boarding window. Rather than offer to assist me in getting to the gate, as I have done for other flights that I have been slightly late for, the representative flatly told me that I was out of luck. I purchased a one-way ticket through another vendor, as I needed to go on this trip. When I went to use the return ticket (that I had already purchased) to return home, I was told that I could not use this ticket because I had not used the other ticket first. They would not even let me re-buy the ticket that I had already purchased, simply allowing the seat to go to waste. This policy does not make any sense, and it is even more infuriating that I could not re-buy the seat that was going to be empty anyways. I will never fly with Hong Kong Airlines again, regardless of how much cheaper the tickets may be."
缺點： "For an overpriced ticket made me check in my bag that has 1 million miles of carry on and then to top off delivery was almoat an hour ! Thank god I will never have to use this outfit ever again!"
缺點： "Very hot in the cabin."
優點： "Good service . Did there best to please."
優點： "We were traveling Hanoi-Hong Kong...Looking at HK airlines website I found that my flight to/from HongKong to Southwest Pacific should be 30kg.Whe I got to airport to check in the agent said it was 20kg...I showed him the website...He claims southwestPacific is Aus/New Zealand even though Aus/NZ had there own category under Zone 3...It was very confusing and could have been quite expensive as they charge $10/kg excess weight.Other than that it was a nice experience.."
優點： "Ability to use headphones and electronic devices on flight. Chinese carriers, like china southern currently do not allow use of any electronics even those with flight mode. HK airport is a very easy and efficient airport to transit through or arrive at. Only singapore is easier."
缺點： "Need to always have middle name field for all flights to Asia. All Asia countries and airlines rely on middle names and we had to get our tickets reissued in Hanoi after 10 minutes discussing with supervisor at the counter. We were very lucky they did not charge for reissuing the ticket. HK airlines did not allow our child seat even though it is FAA approved. Also made us check our baby stroller which is small enough to go under the seat because it did not have a cover. Finally connection too short so luggage did not make our connecting flight."
缺點： "No entertainment on flight. It would be better if we could have watched movies."
優點： "I have flown several millions of miles on Star Alliance and with the top airlines, e.g., Singapore Airlines and Thai Airways as well as Cathay Pacific. Thus, I have my share of travel experiences: from poor to superb. This is my Hong Kong Airlines experience. Courteous and friendly crew. Nice but light snacks on late evening flight. Lunch was delicious and on the lighter side. Also, provided priority card in and out of the airport screening. Overall, excellent experience. Can compete with the top carriers in the world from my experience on a roundtrip travel to and from Hong Kong."
缺點： "Both departure and return were in delay problem. Departure had been delayed for 3 hrs while 1 hr in the return."
缺點： "If I had known that they use a very different seat from their advertised flat beds I would not have paid for biz class. Simply not worth it."
優點： "In seat entertainment, USB and power outlets at each seat, a blanket larger than a dinner napkin in economy."
缺點： "Unexpectedly had to check bag because of weight; no charge though so not a big deal. Confusing self-check-in kiosks at airport in Taiwan, but also not a big problem."
每天清潔，並在 台北飛往 香港的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 香港的機上會提供口罩
從 台北飛往 香港的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 香港的彈性機票