優點： "Happy crew."
缺點： "more selection of hollywood movies"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "JAL flights to LAX are always great. Good food too."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Everything was perfect! Thank you for a great experience!"
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "excellent seat space, friendly flight attendants, would fly with JAL again."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "They provide us slipper for in flight comfort"
缺點： "Old aircraft"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Klm's consistantly high standards in everything they do."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Usual faultless KLM experience"
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Travelled business class and was ace experience"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Very professional"
缺點： "Lost luggage"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
優點： "All good"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Fabulous trip with friendly, helpful staff"
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "In flight food was enjoyable"
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "Short-hop flight, fit for purpose."
優點： "Easy boarding, plenty of room"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Long stop over at Schiphol. Too Long!!!!"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
缺點： "Better bathroom access for premium economy"
缺點： "I ordered kosher food and again American Airlines didn’t get me any"
缺點： "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
優點： "The friendly service from everyone including desk, wheelchair service, and flight crew"
缺點： "Not much at all. Everyone took very good care of me."
缺點： "The chairs could be better in economy"
優點： "All employees were awesome."
缺點： "I have no complaints."
缺點： "more room, better boarding procedure, on time take off"
優點： "Getting to my destination"
缺點： "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "Gin availability"
優點： "great stewardess"
缺點： "extremely cramped old plane with no wifi. Really folks?"
優點： "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
缺點： "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
缺點： "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
優點： "This was a quick flight - 39 mins I also got an upgrade too"
缺點： "It wasn’t temperature balanced. Cold then hot hot."
缺點： "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
優點： "Very attentive crew"
缺點： "Boarding gates"
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
缺點： "Flight could have been on time"
缺點： "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
缺點： "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
優點： "Cookies. Pilot tried to avoid turbulence. Most of staff was nice. Great price."
缺點： "I don’t give a — about the rewards credit card they pushed really heavily."
優點： "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
缺點： "Very limited food options."
優點： "The legroom."
缺點： "There was nothing not to like."
缺點： "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew, comfortable flight."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
優點： "The crew was good"
缺點： "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
缺點： "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
優點： "Organised, clean"
缺點： "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
優點： "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
缺點： "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "First class is always comfortable"
缺點： "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
優點： "The crew was friendly and informative. They were very helpful. The"
缺點： "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
優點： "IFE very good"
缺點： "No legroom"
優點： "The overall service x"
缺點： "The flight was five hours late leaving Phoenix due to not having a crew"
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
缺點： "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
缺點： "No problems."
優點： "Entertainment was good"
缺點： "Flight was late, seats was small, all time something smelled so much."
優點： "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
優點： "Price, new plane, interactive system"
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
優點： "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
缺點： "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
優點： "We arrives early."
缺點： "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
缺點： "Going and coming back was delayed"
優點： "Great crew"
缺點： "Plane was over 2 hours late. It was tiny. Super claustrophobic."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
缺點： "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
優點： "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
缺點： "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
缺點： "2 hour delay."
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
優點： "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
缺點： "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
缺點： "See above"
優點： "The plane was new"
缺點： "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
優點： "Things were new"
缺點： "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "It was a short flight"
缺點： "The persons sitting next to me"
優點： "Seats and entertainment"
缺點： "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Great crew!"
缺點： "Not the airline’s fault. Bumpy ride."
優點： "Good trip and on time"
優點： "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點： "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點： "Good. Seating. Not too crowded"
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
缺點： "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
優點： "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "No faults"
缺點： "Very pleasant flight"
優點： "comfortable seat"
缺點： "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
缺點： "Had a one hour delay on thtarmac waiting for de-icing...weather related."
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
優點： "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
缺點： "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
缺點： "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
優點： "Pleased with all"
優點： "The flight attendants were polite, helpful and super patient with our kids."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "Easy check in. Good flight. Good food."
優點： "Good progress info in-flight from cockpit"
缺點： "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
優點： "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
缺點： "The piece of mind given to me by the staff with baggage and connecting to the other flight"
缺點： "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
優點： "Check-in at Heathrow T2 staff were excellent and very helpful."
缺點： "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"