優點： "Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections."
缺點： "In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy."
缺點： "Food was very poor. No snacks."
缺點： "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
優點： "Was a short flight. Crew was great."
缺點： "Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer."
缺點： "Leg room and seats did not recline - would not have flown Hawaiian if that was known"
優點： "Crew was amazing. Ride was smooth. Plenty of food and entertainment. Thumbs up!"
缺點： "I was I could adjust the seat more . I was in flight 11 hours"
優點： "It was comfortable and food was served, which is rare on airlines."
缺點： "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
優點： "Entertainment choices good"
缺點： "Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight."
優點： "The Aloha and smiles!"
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
優點： "Crew was friendly and helpful"
缺點： "The chairs were definitely and lacked cushion in Hawaii Airlines"
優點： "Free food!!"
優點： "Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!"
缺點： "It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!"
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
缺點： "Nothing was bad. It was fantastic."
優點： "The check in, boarding and flight crews were very kind and accommodating."
缺點： "No real entertainment without paying for it."
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Friendly staff, clean, modern aircraft, on time departure and arrival."
缺點： "Veggie pasta lunch was a disappointment; pasta was stiff and not tasty. Also more free entertainment would be nice."
優點： "On time,friendly staff."
缺點： "No room,food so so, way charge for entertainment?"
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
缺點： "Flying first class, only one bag that was #54. Had to pay $75 for a “heavy” bag; even though I am allowed 3 checked bags! I was outraged. Only flying from Kaua’i to Honolulu. (Then Delta to Atlanta). Very rude ticket agent, then rude flight attendants."
優點： "It just a quick flight from Kihue to Honolulu so you can’t expect much. You go up, you come down. Not much time for comfort or for. At least we got juice."
優點： "No food, or entertainment but was fine. quick ride from one island to the other."
優點： "Friendly nicer than usual attendants."
缺點： "Seats seem tighter than boeing. Horrible turkey pastrami sandwich."
優點： "The on time arrival."
缺點： "Upselling, luggage charges, age of the plane. Chair controls did not work. Could not get a seat next to my husband although I booked 6 months ahead of time and chose seats."
優點： "One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway."
缺點： "Did not like anything about this flight!"
優點： "The seats from a comfort standpoint and the flight attendants did an ok job"
缺點： "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
優點： "Friendlier-than-average flight attendants and complimentary meal."
缺點： "NO vegetarian meal options."
優點： "One of the best airlines going."
缺點： "What's not to like?"
優點： "Sufficient overhead bin space. Mostly very pleasant crew."
缺點： "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
優點： "Extra comfort seats were nice. Meal was nice."
缺點： "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
優點： "Great staff..in gate area & airplane! Felt the aloha spirit From bag check until landing!"
缺點： "That you had no "free" movies"
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "LOved the Airbus plane with chargers and video screens at each seat! Super friendly crew and attentive continuous service!"
優點： "The aircraft was very clean and comfortable, and the seats were spacious, with enough leg room. The crew was very friendly and helpful. The lavatories were placed well, so you didn't have to walk too far to get to them and they were kept clean throughout the flight Hot meal with complimentary wine was a very nice touch. Boarding process went very smoothly."
缺點： "There was NO WiFi on the plane. Not even for purchase. They kept the temperature FREEZING, and blankets were ONLY available for purchase. Prices were not listed for any of the purchase items.either on the printed menu in the magazine nor on the screen. Touch screen was very slow,"
缺點： "Overall front counter customer service is terrible."
優點： "Great leg room in coach! Polite and helpful staff."
優點： "Safety first. Great service, new well maintained planes."
缺點： "Nothing to dislike about this airline. My second time flying to Hawaii and I always choose Hawaiian Airlines regardless of vacation package choices."
優點： "Served food, on time departure and arrival"
缺點： "Entertainment expensive"
優點： "Service, movies are numer one"
缺點： "Nothing to not like on this flight"
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
優點： "Very accommodating to meet the needs of my parents who are elderly"
缺點： "Wish flight also available out of Liberty-Newark airport which is closer to home"
優點： "The crew was friendly, and I appreciated the in-flight meal."