優點： "Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented."
優點： "The 787-900 used is a great aircraft from passenger comfort and the overhead bins can take all your carryon bags."
缺點： "Our flight used a remote gate - so we had take a bus to the plane... therefore had to drag our carryon up and into the bus... then up the staircase into the aircraft.. it also made us :30 late departing"
優點： "The crews so nice ."
缺點： "Need better Entertainment . Do not have many choice ."
優點： "The crew were very attentive and helpful"
缺點： "A few more movie options"
優點： "Food was excellent and flight crew were really nice,"
優點： "The crew were attentive yet not invasive and spoke excellent English"
缺點： "I wish ANA few to Denver!"
缺點： "Very good"
優點： "The staff was very friendly and helpful!"
缺點： "The food was okay... Felt like there wasn’t a huge variety of movies."
優點： "Food and services are great!"
優點： "The best airline , good service and the food is so good, compared with air china, Koren air"
缺點： "The seat so comfortable, nice and clean. All time for departure and arrival"
缺點： "Flight was with asiana"
優點： "Food and services"
優點： "Food and services"
優點： "That we landed but even that felt unstable."
缺點： "No air-conditioning, horrible ripping seats, entertainment system from the 1980s, plane felt like it was falling apart."
優點： "Food were good, I got Japanese meal. Another choose was Thai style coconuts curry. Crews are nice and kind."
缺點： "Flight floating too much make me and other people sick. The economy class seats were too narrowed and packed with neighbors. TV monitors were really small and attached headphone was low quality (better to have your own headphone but I have mine was Bluetooth wasn’t useable)"
優點： "Meet and greet you will a smile. Everyone is extremely very helpful. Staffs make all neccessary arrangements to accommodate you and you have nothing to worry for your trip."
缺點： "The major thing I didn't like about it is why I did not choose ANA airline for all my foreign trip. This is the best service that I have ever received from a foreign airline. United, Delta, Southwest, Continental, US Air all should learn from ANA airline."
優點： "ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch."
缺點： "It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow."
優點： "Was served food on the flight. The crew was very friendly."
缺點： "While not technically the airline's fault, I had connected from a 12+ hour flight and wanted to nap, but was woken up for food service."
優點： "Clean and bright, good service"
優點： "Friendly crew, the food is very good."
缺點： "Too many announcements interrupting your movies."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile."
優點： "Boarding time and food."
缺點： "The space between seats and the entertainment center for the economy class because there was not one. For a seven hour flight I was expecting a more comfortable plane."
優點： "Outstanding customer service and tasty food."
缺點： "Was surprised to see how old the plane was, and felt the movie selection was poor. Furthermore, there was no difference from our arrival flight on 12/3 and our departure on 12/17. Hard to pass the time when you have ~30 hours in the air."
優點： "The staff are very nice."
缺點： "The economy seats"
優點： "Departed and arrived on-time, great service and food, clean and comfortable cabin."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
優點： "more new movie will be better"
優點： "Very nice staff"
缺點： "very late taking off once boarded"
優點： "The crew was amazing. I was in an exit row and watched them prep meals. So hard working, efficientl, and smooth teamwork!"
缺點： "The flight was delayed... But that was the fault of the weather."
優點： "It was ok."
優點： "the crew was very nice."
缺點： "kosher food was not eatable at all. was cooked few years back. the video was not good as well. chairs is not comfort"
缺點： "Good food and clean toilet rooms."
優點： "ANA plane service food overal is much better than United. Wish whole trip is with ANA"
優點： "I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)"
缺點： "Wasn't able to plug in my electronics to charge during the flight."
優點： "real cutlery"
缺點： "They closed the curtain and wouldn't let anyone in economy deboard until business class was off the plane. That was offensive and annoying. Some stupid woman struggling with Victoria's Secrets bags held us all up because she is either wealthy or a corporate hack?"
優點： "Food was really fantastic, crew was very friendly, smooth flight"
缺點： "there was a screaming child for an incredibly long time but not sure that the airline/staff can do anything about that"
優點： "Crew are prompt and courteous. Food are well prepared"
缺點： "After taking the dreamliner across the Pacific, this airplane seems so outdated in many ways. The personal TV screen is all blurred that watching anything is like dreaming: couldn't really see clear at all."
優點： "The seats on the Honolulu to Narita leg were very good, and the food was excellent."
缺點： "Outdated equipment"
優點： "We delayed take off ended up over an hour later than the original time."
缺點： "Seat was a little small"
優點： "Very nice and accommodating!"
缺點： "Food was ok - not the best"
優點： "The crew and organization are exceptional and full of smiles at all times."
缺點： "Seats are not comfortable for long travel. Very bumpy flight for extended periods of time."
優點： "First time on ANA. Wonderfull staff, quality service"
優點： "Usual faultless KLM experience"
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
缺點： "My suitcase didn't come with the airline."
優點： "Everything OK"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "Fabulous trip with friendly, helpful staff"
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
缺點： "Bit cramped for space"
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Good efficient flight crew friendly and helpful"
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "Easy boarding, plenty of room"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "suitcase didn't turn up, although connection was quite tight"
缺點： "magazines very dog eared and some badly torn"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Crew service"
缺點： "Flight delayed."
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
缺點： "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The seats were surprisingly comfortable."
缺點： "Vegetarian selection of food could have been better."
缺點： "Flight was delayed for an hour"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Comfort of first class. Even on a short trip like this."
缺點： "I am a bit tired of a lazy, lackadaisical attitude by ground crew and pilots. Nobody is showing interest in making the system work better by hustling. They take their time, almost slothlike, with an air of arrogance that tells me that they don’t respect me. It appears in how long it takes to pull a plane in, how long it takes to get bags off, and how long it takes for bags to hit the baggage claim."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
優點： "It was quick boarding."
缺點： "Seats were to close and no plane peanuts."
優點： "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
缺點： "Not enough beverages served during long flight."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I missed my flight home and still in Houston, united sucks!!"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
缺點： "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
缺點： "First flight delayed by 2 hours for crew rest; with no significant weather in Corpus Christi, from the night before, this shouldn't happen. I had to re-route, and arrived 5 hours after I was supposed to."
缺點： "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"
優點： "Friendly staff"
缺點： "No Wi-Fi. No entertainment. No leg room."
缺點： "The seats are wayyyyyyy to close together. Everyone in my rows had their knees pressed up against the seat infront of them. The tv seemed like some sort of ritual torture lots of commercials and ads. Pay extra is you don't want to be indoctrinated."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The crew and overall experience was very good. Things were on time and communication between crew and passengers was very good"
缺點： "It would be nice if United staffed their check in counter more than three hours prior to the flight or at least told their customers not to arrive more than three hours prior to the flight. We arrived early to avoid lines and congestion due to spring break, TSA, and customs only to find the counter closed."
缺點： "Flight delayed for 3 and half hours"
優點： "Staff was very kind and genuine"
缺點： "the plane was absolutely freezing cold!"
優點： "Flight was delayed. Then waited on crew. Then had to walk a mile to connecting flight. Worst flight"
缺點： "Flight was delayed. Then waited on crew. Then had to walk a mile to connecting flight. Worst flight"
優點： "Everything worked out just fine"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Friendly staff and attentive"
優點： "The crew were nice and even if they were stressed didn't show it one bit."
缺點： "With a flight based out of Denver, I'd have expected you to be a LITTLE more prepared for the inclement weather, and not be delayed over 12 hours with thousands of other people."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "The way home"
缺點： "The way to NC. Flight attendant rude."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
缺點： "It was a quick 30 minute flight and everything was fine."
優點： "Plane very clean somewhat new. Well kept."
缺點： "I hate when you get to the airport and you have a question or doubt and there is not a human being!!!! Only kiosks!!!! I hate it"
優點： "delay after delay, then NO crew to guide us into the terminal?!?! we're getting married tomorrow so this is quite upsetting..."
缺點： "disrespectful of my time"
優點： "No delays"
缺點： "Everything, United blows"
缺點： "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
優點： "Great people"