優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Flight attendants were amazing and so service oriented!"
優點： "Comfort as usual"
缺點： "No idea"
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "empty flight, foods tasted good."
缺點： "The seat was uncomfortable. Entertainment choices were limited."
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "A taste of Japan food."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Excellent service & friendly"
缺點： "Food was cold"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Great service."
優點： "Shortest duration"
優點： "short flight ready to get home"
優點： "Everything was fine"
缺點： "The seats hurt my butt"
優點： "Excellent, polite service, very comfortable seats."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Good food, clean toilet rooms. Good seating space with foot rest.goo"
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
缺點： ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
優點： "Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications."
缺點： "All very good except the VGML could be better and more creative."
缺點： "I wish there's a better airport system and updated screening tools/machine in MIA so luggages doesn't have to be scanned and open 4 times before you get to the gate."
缺點： "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
優點： "Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!"
缺點： "Maybe more veg selections on main menu and more/better beer."
缺點： "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
優點： "The crew was extra friendly. The seat was spacious. Good leg room."
缺點： "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
優點： "you ripped me off"
缺點： "you ripped me off"
優點： "You ripped me off"
缺點： "you ripped me off"
優點： "Best in flight entertainment for any airline I've used"
缺點： "More food options"
優點： "Flight was on time boarding and arriving"
缺點： "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."
缺點： "Hoping to have a flight on time and not delayed."
優點： "Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!"
缺點： "The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds."
優點： "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
優點： "The crew was amazing, the seat was excellent"
缺點： "Having the luggage checked in transit without going out to open it for inspection"
優點： "Time management"
缺點： "More information about the terminals"
優點： "crew were amazing"
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "Checking in was terrible. We had 2 luggage each allowed by Japan airlines. When we checked in to our connecting flight with Philippines airlines, we were told we were very excessively overweight. We had to pay almost 10,000 pesos for the excess weight.What is acceptable to one airline is not with Pa"
優點： "Overall great"
缺點： "Was not able to online check in"
優點： "Crew was great Seat could be better, recline and full bed hard to operate"
缺點： "Seat adjust buttons difficult to use"
優點： "Crew are very helpful."
缺點： "Need reclining seats"
優點： "Crew very helpful and gave extra care."
缺點： "Soup was too salty."
優點： "Flight was on time. No stop over, because it is a direct flight."
缺點： "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
優點： "Flight was on time."
缺點： "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "Delayed for 2.5 hours."
優點： "Completing the trip"
缺點： "Timeliness of the boarding process"
優點： "Great seats (Premium Economy) and very friendly crew."
缺點： "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
缺點： "The business seat was very uncomfortable"
優點： "Crew, service, comfort, food extra superb,"
缺點： "Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated.."
優點： "Great crew"
缺點： "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Amazing crew!"
缺點： "Boarding, crowded, mob science no room and unorganized"
優點： "onboard service was good"
缺點： "17 hour delay"
優點： "Yes crew and plane were ok."
優點： "Nice seats in business, good food, nice crew."
缺點： "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
缺點： "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
缺點： "The lounge is awful."
優點： "Comfortable seats , clean modern aircraft ."
缺點： "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
優點： "Birding was great. Punctual flight."
缺點： "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "Flight was pretty smooth.. takeoffs and landing was great.."
缺點： "Crew was not trained in customer service enough.. they where walking and serving at different times..most of the times you can see them bumping at each other.."
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "Again lovely food and crew. Same good seats as the A350 from LHR."
缺點： "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
優點： "Food was mostly very nice."
缺點： "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
優點： "No direct contact details to change flight"
缺點： "Terrible customer service"
缺點： "More orderly boarding process by zone, on-time departure and arrival"
缺點： "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
缺點： "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
優點： "The crew was excellent and comfort was good."
缺點： "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
缺點： "CUSTOMER SERVICE"
優點： "The comfort of the seat"
缺點： "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
優點： "Crew at the front desk helped"
缺點： "Maybe more flights"
優點： "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
缺點： "Trained your staff!!"
缺點： "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."
缺點： "At least free water would have been ok. Paying ng for a glass for a water? What a joke"
優點： "Best plane landing I have had in a long time"
缺點： "Take off delay from HKG"
優點： "Not much"
缺點： "Pretty much everything. Won’t be flying AirAsia again."
缺點： "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
優點： "Accommodating staff. Arrived safely."
缺點： "Delayed over a delayed flight. Overcharged price, they charged you for processing fee which is not necessary I think for the card."
缺點： "You guys screwed me. I paid for increased baggage thru you guys and they still charged me $200 more, even though it was under the extra weight I paid for. Pkease explain, never book with you guys again"
優點： "Fast boarding"
缺點： "Significant delays."
優點： "After check in"
缺點： "Check in"
優點： "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
缺點： "Once on board all was fine , the flight was delayed by 27 minutes"
缺點： "Seat is uncomfortable"
優點： "Flew on time , cabin crew charming . Flight just 1 hour so no time for food or entertainment. Arrived on time ."
缺點： "Nothing to criticise"
優點： "That we made it in one piece"
缺點： "That the flight was almost 2 hours delayed"
缺點： "Because of a delayed flight, I missed the check-in by minutes. There was no one there to help me even though YOUR flight was delayed in taking off as well. It seems increasingly the case that flights are delayed and the reservations we pay for are merely suggestions rather than a commitment by the airline. Further, when these things happen there is no compensation. The airline just keeps the money for services not rendered. The Air Asia website doesn't work. The online chat doesn't work. Nothing works from Air Asia. Of the three airlines servicing the Philippines, Cebu Pacific is the worst, followed by Air Asia, and Philippine Airlines being the best."
優點： "I guess sometimes it's cheaper than other airlines"
缺點： "There are always delays"
優點： "Not much"
缺點： "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"
缺點： "2 hours delay, changed gate twice"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
缺點： "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
優點： "Flight time Cost"
缺點： "They don’t fly from Clark to KL Seat pitch excruciating for most average height people Particularly on a four hour flight Everything is penny pinched Crew are verging on brusque Some very loud music on boarding with some American rap music, hardly appropriate on a south east Asia airline"
缺點： "This has worse delays than any airlines I've tried."
優點： "Nothing. There’s nothing to like on air Asia. I don’t understand how they won best low cost airline. But lol, it can’t even properly fit a 175cm/62kg man."
缺點： "The flight was on time. The food was disgusting. Ordered chicken adobo and it came in a form that I guess even a dog won’t eat it! Even my cat food looks much better, and it has the sauce. Their adobo missed the... adobo sauce. Flew twice with them but nah. Not gonna do it again. And I’ve got more than 10 low cost companies. Cebu too. And all European low costs. Cebu, is much much better than airasia. At least their food is delicious and you have enough space."
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "Cabin is well air conditioned."
缺點： "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
缺點： "not bad"
優點： "Crew went out of the way to assist us after a terrible checkin experiance"
缺點： "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
缺點： "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
缺點： "Flight was a bit delayed due to power or internet outage. lines for check in became a bit chaotic."
優點： "We arrived safe & sound"
缺點： "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
優點： "No hassle checking in"
缺點： "The seat was a little unc"
優點： "Flight was good"
缺點： "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
缺點： "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
優點： "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
缺點： "Always delay. Worst airline ever! I will not book Airasia again."
優點： "Flight was delayed."
缺點： "2 hours delay"
優點： "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
缺點： "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
優點： "Flying on Airbus 320"
缺點： "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"