優點： "Crew was excellent"
缺點： "Better seat cushions"
優點： "Just ok"
缺點： "The crew and the service"
優點： "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
缺點： "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
優點： "Friendly staff. Both two meals were awesome."
缺點： "Already done."
優點： "checking in at Changi Airport is always a pleasure, helpful friendly staff"
缺點： "the food is disgusting"
優點： "Plane was super clean and comfortable. A long flight but we'll cared for by host."
優點： "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
缺點： "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
優點： "Food, service"
缺點： "The space"
優點： "The help desk employees who helped me rebook my flight."
缺點： "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
優點： "Flight time shorter than scheduled. Food good. Crew great."
缺點： "Somewhat limited recent release movies compared to Emirates."
優點： "Crew is attentive to our needs"
缺點： "I recomended yo my friend"
優點： "Comfort n clean"
缺點： "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
缺點： "Change the food menu, boring with the same menu"
優點： "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
缺點： "I will not buy the air ticket from cheap ticket any more."
優點： "Okay in general, nothing impressive"
缺點： "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
缺點： "Transit time is good for way too tight"
優點： "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
缺點： "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
優點： "See above"
缺點： "See above"
優點： "Service was excellent, always with a smile."
優點： "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
缺點： "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
缺點： "Cabin little bit cold"
優點： "Clockwork prompt"
優點： "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
缺點： "the call button did not work the tray table was almost impossible to pull in and out (BC)"
優點： "Seats more comfortable than premium economy, staff more helpful!"
缺點： "Food was ordinary"
缺點： "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
缺點： "Little or no room in Economy"
優點： "Spacious economy class seating and great service"
優點： "Flight crew great"
優點： "The trip was uneventful, with the usual excellent service."
優點： "Everything was good"
缺點： "No complaints"
優點： "Ease of check in, very quick."
缺點： "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
優點： "I was inpressed"
優點： "Service is always excellent"
缺點： "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
優點： "The seat is good. Entertainment is good."
缺點： "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
缺點： "leg space"
缺點： "leg space."
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
優點： "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "New plane"
缺點： "Nothing in particular"
優點： "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
缺點： "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
優點： "Again very friendly and efficient service ."
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
缺點： "On Time. Delayed advice 3 times."
優點： "Getting off. Entertainment system."
缺點： "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "The service from the check in desk to the stewardess"
缺點： "Short flight there was no entertainment but that’s ok"
優點： "Comfortable flight. New plane"
優點： "I liked the room."
缺點： "There was no entertainment. Could not get seats together."
優點： "Good legroom on economy"
優點： "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
缺點： "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew, comfortable flight."
優點： "The plane was late but from that point everything was fine."
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
缺點： "The food"
優點： "Went on time and looked after very well"
缺點： "Going over leg room, a bit tight"
優點： "The staff were very friendly and helpful"
缺點： "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."
優點： "Entertainment was good"
缺點： "Flight was late, seats was small, all time something smelled so much."
優點： "Price, new plane, interactive system"
優點： "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
缺點： "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
優點： "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
缺點： "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
優點： "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."
缺點： "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."
優點： "Nothing in particular"
缺點： "Flight attendants"
優點： "It was on time. Crew were very good."
缺點： "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
缺點： "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
缺點： "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
優點： "Cabin baggage allowance."
缺點： "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
優點： "The entire fly, connections, food and both crews excelente. Flight on time."
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
缺點： "There was no food offered. The stewardess was not happy to be at work."
優點： "Eventually we made it"
缺點： "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
優點： "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
缺點： "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
優點： "not a lot"
缺點： "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
優點： "Streaming entertainment with great choices Not too crowded so got my upgrade"
缺點： "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
優點： "The flight was comfortable and kept to schedule."
缺點： "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
優點： "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
缺點： "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
優點： "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
缺點： "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
優點： "New plane with leather like seats and good entertainment system."
缺點： "They lost 1 of 4 bags."
缺點： "Sits not suitable for long distance travel"
優點： "No delay, not crowded"
缺點： "The temperature on the plane was close to that of a freezer. Very cold for some unusual reason. Otherwise a great flight -- on time departure and arrival -"
優點： "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
缺點： "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."
優點： "On time, smooth flight"
缺點： "I will not pay extra to access any in-flight entertainment on a flight. I prefer Air Canada's free in-flight screen access wirh unlimited movies available."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Timelyness. On time. Crew was good"
缺點： "The small screen in front was annoying. No leg room so uncomfortable."
缺點： "Delay before boarding. Boarded and delayed take off. Emergency landing in Baltimore. Talk of busses. Reboarded. Drove the runway in circles. Panic attack. Unboarded followed by the rest of the plane and we then boarded 3 buses that got us to Jersey in 4 hours. I reviewed this once. HORRIBLE."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "They check my bag for free but so did American"
優點： "2nd class flight attendants were amazing they felt bad about the Greg situation . So we call ourselves second class as a joke now ."
缺點： "Went to use the bathroom in first class since one bathroom was locked and there was a very long line. He made me feel so uncomfortable and embarrassed me saying this is first class and it's a rule. Very rude horrible service"
優點： "Same as above."
缺點： "Same as above."
缺點： "I was on a flight that had tvs in the headrest and had to pay to use the entertainment. Last united flight I was on before that I was able to watch free movies on my laptop. That was much better because I could select what I wanted also without paying for it."
優點： "quick boaeding"
缺點： "cramped seating"
優點： "Flight was on time."
缺點： "Always a cramped flight, miracle there was overhead room for my bag."
缺點： "Flight crew didn't seem very friendly"
優點： "Snacks were stale"
缺點： "Drink/snack service was slow because of limited staff."
優點： "The plane itself was very clean! We really enjoyed having the tv's. boarding and replaning, was very fast so it was nice!"
缺點： "Sadly, the crew seemed miserable. Nobody smiled. Especially the male flight attendant. We felt more like a burden than a guest. Sorry, but it was true. I believe it was our first time flying united. No snacks on the flight, just drinks, that's ok though."
缺點： "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "They allowed us to watch movies on our phones for free."
缺點： "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."
優點： "No delays."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "We were delayed a bit by the plane arriving into Chicago late but the pilot did a good job trying to make up some time in the air."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "We took off 4 hrs late because of a brake issue. But we did make it. They didn't cancel."
優點： "Nothing . Over packed, no were to put my carry on. Un comfortable"
優點： "Prompt departures, pleasant staff clean plane"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "cheerful, helpful crew text message giving me flight updates"
缺點： "flight was late due to unavailable equipment no peanuts for those of us who must have gluten-free snacks"
優點： "Price was fair"
缺點： "Bathroom was nasty"
缺點： "It took forever to board!"
優點： "Departed on time and arrived early."
缺點： "Direct TV out most of the flight"
優點： "Crew were great. Seat reassignment was great."
缺點： "No good snacks no entertainment. Boarding was awkward."
優點： "Nice and smooth flight"
缺點： "No free entertainment and paid checked baggage but at reasonable cost"
缺點： "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
優點： "More legroom than previous flight on B737."
缺點： "Why would you pay to watch anything? We don't care for Direct TV. Just give us something to watch w/o paying."
優點： "coffee was good"
缺點： "Only got to serve it once due to turbulence"
優點： "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
缺點： "Security lines"
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "How the flight attendance was pleasant"
缺點： "Everything was great"
優點： "The seating was very good and so was the flight"