優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
缺點： "It's KLM. What else do you need to know."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
缺點： "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "Excellent crew, good food & movie selection."
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
缺點： "KLM crew exceed our expectations"
優點： "Just as I expected. And I made my last connection easily."
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
缺點： "Boarding was very slow."
缺點： "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
優點： "The crew"
缺點： "Seat comfort"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Crew was good"
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
優點： "The service"
缺點： "The food."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Everything OK"
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "Great service"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
缺點： "Customer service"
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"