優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
優點： "Actually had enough leg room; boarding and flight were well-managed and we arrived an hour ahead of schedule."
缺點： "Food was palatable though not enjoyable."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Crew is friendly and helpful."
缺點： "Seats are distinctly too small in both directions."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Entertainment was beyond excellent. It had all the latest movies from around the world"
缺點： "Leg rooms are small, similar to other flights"
優點： "Food and service on this flight was outstanding."
缺點： "Very limited English speaking programs/movies"
缺點： "Food was not good. Everything else was just okay."
優點： "I was not feeling well, so I did not eat food. I saw them serving a full meal, and I thought it’s a good service for a two hour flight. Seats were bigger and easier to sleep than their international flight."
缺點： "There was not entertainment for economy."
優點： "I really like the attention given business class at boarding in manila..they personally take you to the front of the line if boarding has started already..i find this really special."
優點： "I was running late, but staff acted efficiently so that I can board. Outstanding customer service!"
優點： "It brought me to Shanghai safely."
缺點： "They kept moving my seat because families wanted to sit together!!! I ended up sitting on one of those rows where I do not get a personal monitor. And the flight was seven hours long!!! I hated it so much. If flight attendants can be more strict next time when it comes to these families who do not even wanna pay the extra charge to reserve seats, then that would be good."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "food was decent, both chinese and western menus, but not significantly better than domestic first class on a good day biz configuration gave good privacy and leg extension"
缺點： "seats were hard enough to be uncomfortable for sleeping on a 13 hr flight. very narrow tunnel to fit yourself into"
缺點： "Our flight time was moved up by an hour, and we weren’t notified so needless to say we missed out flight and two night of hotel accommodations that were paid for and went unused as well as having to spend additional money to make new hotel accommodations."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu."
缺點： "Well it's a small flight from Shanghai to Bangkok and no entertainment on board."
缺點： "Worst flight experience I’ve had"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "Headphones provided Food Comfort of seats Use of cell phones ok airplane mode"
缺點： "Contacting China eastern airlines customer service was very painful. Accent differences being the major contributor for the cause. China eastern website was giving errors out most of the times while we tried to make seat reservations. Ultimately, the seats we reserved online were not given to us for both of our return flights. Special meals ordered was also not provided to us, stating that we were supposed to reconfirm the meals selection once again during check-in time, which I something we have never done in the past with any of the airlines; I did that for my last flight and bingo - I got the special meals for that flight alone. Anyone asking for special meal - please note this point; it doesn't harm to reconfirm though it sounds like an unnecessary step. Shanghai airport has very limited options for vegetarians. Kimchi noodles, Kimchi cake and Bibimbap were the only good options if you are a vegan. Landing was not good: As the flight had to wait for the runway allocation due to early arrival, flight was going in circles near the airport area, climbing up and down; vomiting sensation!!"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Good leg room and a comfortable seat. Attentive staff."
缺點： "Did not have individusl entettainment consoles so for 12.5 hours watched looped cat videos, Chinese drama trailers and whete the plane was on a group overhead screen. Now the poor translations did make that fun for the first hour...but the situation became extremely boring for the remainder of the trip....so bring your own entertainment!"
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The Price"
缺點： "Most of the airport staff (ICN, KUN) were rude and seemed to not give a damn about your discomfort. they book two separate tickets from ICN to KUN then one from KUN to CNX causing me to deplane retrieve my lugagge and go thru x-rays and security lines, when my original tickets were from ICN to CNX. China Eastern is not ready to fly with the big boys. No Jetway's only air-stairs and busesat most airports, no info placards/signs in KUN. and any fast food would be gourmet compared to China domestic routes. Very, Very uvhappy with Seoul Korea to Chiang Mai flight, Lax to PVG to ICN flight was mediocre at best. NOT, I repeat NOT happy with this carrier in the least.."
缺點： "I could not use my phone on the flight even pin airplane mode."
優點： "Plane was loaded quickly, and efficiently..pulled away from gate a little ahead of schedule. Friendly crew."
缺點： "Food just Ok...bread rolls always served at the end of the meal,instead of with the meal."
缺點： "The flight was cancelled due to weather, and they did not re arranged the rest of my flights to Jacksonville Florida"
優點： "The people were friendly and helpful. They genuinely wanted me to feel comfortable. This gets a double thumbs up from me!!!"
缺點： "There were no problems with anything. I would gladly take this flight a bunch more times."
缺點： "Rude flight attendants that don't speak good English, food is horrible, they need better options, did not accommodate my peanut allergy"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Don't plan on being able to use any of your electronics on board the aircraft. Terrible in flight entertainment from the American funniest home video days that you watch on a community 12 inch monitor from down the aisle."
優點： "Had to switch off my iPhone so had no music and there was a small child in business class who was very unruly and noisy for much of the early part of the flight I finally ask the stewardess to tell the little kid to shut up it was very annoying and parent should know better and if they don't the crew should tell him"
缺點： "I found the food marginal not very good and behaving child"
優點： "Planes are nice in general, I experienced both the most comfortable seats ever and also the WORST in the same airline."
缺點： "NO VEGETARIAN OR VEGAN FOOD OPTIONS. Chicken beef or fish. The entire long plane ride the only thing I could use as a meal was juice."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "The flight was delayed 8 hours with no warning or update. No updates were provided on the new departure time & we were told the hotel where they shuttled us to would have updates. When we finally boarded the plane 8 hours after the original departure time, we sat on the plane for FOUR hours with only one update after the first hour that we'd be taking off in 30 minutes. We continued to sit there for 3.5 hours. Absolutely ridiculous. I will NEVER fly them again."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
優點： "I loved the airplane! Half the flight attendants were super nice while half was just emotionless."
缺點： "Food was absolutely disgusting and entertainment was okay. However, I don't understand why no electronic devices are allowed during flight. No cell phones and no laptops? Can someone please explain why?"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "Pilots continually smoking throughout flight. Woke me 5 times during my sleep. Very clearly it can't be stewards or passengers as smoke alarms are fitted throughout. Stewardesses politely pretended not to notice or smell the fumes every time it happened."
優點： "Great food, staff willing to provide extra food/drinks. Good personalized TV/Computer on seat in front of you."
缺點： "Maybe this is all airlines headed towards China, but I was unpleasantly surprised to be prohibited from using my phone at all (even if on airplane mode). Staff not so great with English... but certainly good enough for needs to be met."