優點： "Boarding and off boarding was very fast"
缺點： "Food options/quality"
優點： "Good service. Nice crew."
缺點： "So hot on the plane and cramped."
缺點： "I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy."
優點： "Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable."
缺點： "plane parked too far from main terminal. long bus ride delays arrival time."
優點： "In flight crew were very nice and helpful"
缺點： "More snack option"
優點： "Plane was okay/good. Crew was good."
優點： "Plane was good (Economy class)"
缺點： "When boarding need better arrangements, very unorganized."
優點： "I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew."
缺點： "The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent."
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "Seats are comfortable."
缺點： "Check in agents could have been more professional"
優點： "Very nice equipment A330. Service was very good and angle seats were acceptable in room amd comfort."
缺點： "Plugin got power didnt work in my seat. Poor quality headphones and movies were average at best. My meal was terrible."
優點： "I hated the airline!"
缺點： "The food was terrible and the staff was not nice at all. Worst airline."
優點： "There was nothing to complaint about. Thanks for the great sevices!"
缺點： "Nothing yet."
優點： "Fast check in&boarding Crew Seats space for legs Flying stable"
缺點： "Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring"
優點： "Left on time."
缺點： "Food very unappetising. Poor movie selection"
優點： "Loads of space. Super crew,"
缺點： "Nothing. It was perfect."
缺點： "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
優點： "On time performance that is really not a given on any flight from PRC"
缺點： "Ear pieces given only after "reaching altitude. Movie choices censored - no blockbusters (Ma Ma Mia was featured as a new release). Food rather of lousy quality with rice and pork as well as thick noodles with some thick oyster sauce and five rather tiny shrimps. Cold bun and frozen chunk of butter to start on the salad (again some shrimps with glass noodles) and four tiny pieces of watermelon. Red wine served but no white. They were quickly running through the isles with duty free but no one knew what they were selling as no catalogue in seat pocket. Qualified as a good domestic flight - not really of international standard with dirty toilets after an hour of flight time"
優點： "The crew was great. Very attentive and super friendly."
缺點： "Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though."
優點： "Service food cleanliness and PRICE"
缺點： "Connection times"
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
優點： "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
缺點： "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
優點： "clean cabin, nice service, smooth connection"
缺點： "some of the crew didn't understand English very well, not much movie choice on board"
優點： "Punctual. Seat space better than most airline"
缺點： "Food is meh"
優點： "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點： "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點： "Same as above"
缺點： "Same as above"
優點： "Short layover, very good price."
缺點： "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
優點： "Attendants are friendly and nice, their limited English makes them seem cold however I speak both languages and they have better manners than my experience with American carriers such as UA, American and Delta, particularly to the elderly and those that do not speak Chinese. Legroom is decent, seat cushions need more padding for long haul flights. Power supply working well, mediocre movie selection, on time departure and arrival. Food needs improvement. I was told my meal was beef and rice, however, it was fried fish."
缺點： "Bathrooms need more attention particularly on long haul economy. Food Needs Improvement!"
缺點： "The crew"
缺點： "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "The staff was excellent and nice . Looking after everybody same"
優點： "same as before Staff excellent and nice with everybody"
缺點： "the foods"
優點： "Flight attendants."
缺點： "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
優點： "good selection of movies"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "Crew, Crew, Crew are very hospitable and nice"
缺點： "Delay 45 mnts in boarding & take off from Guangzhou"
優點： "Flight was non-eventful."
缺點： "Original flight was cancelled, resulting in spending an additional 2 hours at airport."
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."
優點： "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
缺點： "The seats weren't the most comfortable and the food was normal flight food."
優點： "The crew were approachable and always smiling"
優點： "Friendly staff"
缺點： "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
缺點： "The food!"
優點： "The staff were always helpful and the flight was flawless."