優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Seat space"
缺點： "Better full wifi"
缺點： "Flight was delayed by 2.5 hours."
缺點： "Sits not suitable for long distance travel"
優點： "Excellent landing"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Cookie served was nice. Short flight, All was acceptable and very nice."
缺點： "No entertainment to rate. Checking in was a confusing process."
優點： "Love this direct flight! So nice!"
優點： "Never made it to Denver"
優點： "Timing and available seats"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "All went well"
缺點： "Nothing :("
優點： "Upgraded to first class which was great."
缺點： "Had to change planes. Entertainment did not allow me to play movies. I could view the trailers."
缺點： "Super uncomfortable seats"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Friendly service! Good legroom"
優點： "No problems on the way home."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
缺點： "United wi fi did not work during either flight. Phone service only worked on the ground,"
缺點： "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
優點： "The crew was great."
缺點： "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
優點： "Nice easy one. Quick flight, on time, no issues."
缺點： "$6 for one hour of TV is ridiculous"
優點： "The flight was smooth and we got in to BZN a little early, which was great."
缺點： "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
缺點： "Seats are crammed up against each other and little leg room plus I am short!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Friendly service."
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Delayed and got downgraded"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Crew was friendly, even if they were dealing with travelers who were cranky about it being so late."
缺點： "Twelve hours before the flight and they already knew that the flight would be delayed due to the inbound plane being later. One flight earlier in the day caused a delay for the rest of the day. So, our flight was three hours late in boarding, putting us into the final destination at 2:15 AM. Not cool, especially when travelling with children."
優點： "Crew were fine."
缺點： "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
優點： "Food was just ok. Fly twice with delta international and was spoiled,"
缺點： "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Clean flight, boarding went smoothly, everything on time."
優點： "Things were quick and well organized for this leg; seating, departure, etc went quick and smooth."
缺點： "No snack :( not much for beverage option :("
優點： "That I eventually arrived at my destination. The pilot on the Newark to Chicago segment providing entertainment as an apology for the delay of leaving. The television at the gates while waiting for my very late plane in O'Hare."
缺點： "The understaffed check-in at EWR. The late departure from EWR. The missed connection at ORD. The very late departure from ORD. My luggage was sent to the wrong airport."
優點： "Pilot was very happy and friendly! Very informative throughout flight."
缺點： "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
缺點： "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."