每天清潔，並在 台北飛往 華沙的機艙內安裝HEPA高效濾網
優點： "Great experience all together"
優點： "The crew was very good. The service was fine."
缺點： "The food could have been better."
缺點： "Less announcements to interrupt the entertainment."
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "The service was exceptional"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Staff and crew were great. Very accommodating."
缺點： "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
缺點： "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點： "More frequent offer of drinks to passengers"
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
優點： "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
缺點： "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
缺點： "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
優點： "Incredible service"
優點： "They made a special dessart for my niece and her husband for their honeymoon trip."
缺點： "Not realky."
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "Great food on ANA flight from Malaysia to Tokyo."
優點： "All staff were very helpful and polite!"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
缺點： "Very hard landing."
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "on time, great service on flight"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
優點： "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "Not overcrowded"
缺點： "Short flight, needed to purchase food"
優點： "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "Everyone was super polite"
優點： "Snacks, Timings, beverages, entertainment."
缺點： "Space, main course food"
優點： "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
缺點： "Food and entertainment options"
優點： "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
缺點： "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
優點： "Crew were very gracious and kind."
缺點： "Food not as good as before"
缺點： "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "SQ always has the best looking flight attendants"
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "The staff was amazing"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
優點： "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
缺點： "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
優點： "Perfect timing"
優點： "Overall good"
缺點： "Boarding needs better management."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
缺點： "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
缺點： "Very tight space"
缺點： "Everything was fine."
優點： "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
優點： "Basics are covered. TV screen is big but otherwise nothing special."
缺點： "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
優點： "The trip was horrible we have to sit separately three places."
缺點： "Cabin temperature too cool"
優點： "Clockwork prompt"
優點： "The flight attendants were nice, attentive and joyful!"
缺點： "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
缺點： "Too much stop over"
缺點： "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
優點： "Great entertainment system for a short haul fl flight"
缺點： "Terrible food"
優點： "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
優點： "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
缺點： "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
優點： "Comfortable, full service through the night.."
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
缺點： "Too cold"
優點： "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
缺點： "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
優點： "Staff managed to change seating due to height. Very accommodating."
缺點： "Entertainment console dated. Sound very crackly. Video images not sharp."
優點： "We started taxing 15 minutes before the departure time. This is great !"
缺點： "not much"
優點： "Food, movies, support, were all wonderful."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
優點： "Everything else was good"
缺點： "Old aircraft with tired looking seats."
優點： "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
缺點： "Extremely cramped flight in regular Economy."
優點： "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
優點： "got us there, efficient and effective crew."
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
優點： "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
缺點： "I have no complaint"
優點： "It was a standard flight"
缺點： "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
優點： "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
"It was great trip"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Excellent crew, who make each person important."
缺點： "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
優點： "Some of the crew were friendly, certainly not all of them."
缺點： "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "It was ok"
優點： "Great crew, comfortable flight"
缺點： "the inflight food needs to be more accommodative"
優點： "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
缺點： "The lunch was not very hot."
優點： "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
缺點： "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
優點： "cheuk in 快！吾使等太耐！"
優點： "Good food friendly staff"
優點： "Emerites is a great Airline"
缺點： "All well"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The leg space and the entertainment. The crew were very nice."
缺點： "The bathroom must be kept cleaner."
優點： "Nice flight sttendents"
缺點： "Seats too small"
優點： "Great customer service"
優點： "It was so nice"
優點： "Excellent trip"
優點： "It's time to check the competition."
缺點： "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
優點： "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
缺點： "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
優點： "The Crew on Emirates are just the best in the industry"
缺點： "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
優點： "Dinner meal. Seats"
缺點： "Bed, breakfast"
優點： "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
缺點： "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
優點： "entertainment is great."
缺點： "completely full flight."
優點： "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
缺點： "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Love it"
缺點： "It was amazing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
優點： "I liked the food and entertainment only."
缺點： "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
優點： "Entertainment good and crew"
缺點： "Boarding in milan horribly disorganized."
優點： "Nice crew"
缺點： "Not enough space to sleep .. ppl infront put their chairs ally's the way back n I could barely move"
優點： "I liked everything :) And the stuff was great I really enjoyed it ;)"
優點： "The service is excellent!"
優點： "Stuff and everything else was just magnificent. If you have opportunity don't miss this company"
缺點： "Nothing. Everything was just perfect. Specially stuff"
缺點： "Crammed, staff poor"
缺點： "Very cold. Limited new/quality music to choose from..."
優點： "Roomy and good service"
缺點： "Everything was good"
缺點： "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "They give me windows seat. Problem give Aaisle seat to handicap. Old man can’t move nowhere’s ever time I like go bathroom waited someone help him crews members are rude I requested it’s hard. Nobody care my priority 30 min waiting then I use restroom. Disappointed Los Angeles to Istanbul uncomfortable journey"
優點： "GOOD FOOD GOOD CREW"
缺點： "NO TV IN FLIGHT"
缺點： "No usb chargers on plane"
優點： "Friendly staff and good food. Efficient boarding system."
缺點： "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."
優點： "Television options are great."
缺點： "Food was unrecognizable. No leg room"
優點： "Good crew. Good food."
缺點： "Hour delay with NO ANNOUNCEMENTS!!"
優點： "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
缺點： "Gate experience at IST was sub par"
優點： "Good movies"
缺點： "Lack of drinks offerdd"
優點： "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
缺點： "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
優點： "I liked the vast variety of entertainment"
優點： "Overall the experience was good. Cabin crew helpful."
缺點： "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
優點： "Flight was good"
缺點： "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
優點： "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
缺點： "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
優點： "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
優點： "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
缺點： "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
缺點： "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
缺點： "Horrible seats, earphones hit or miss, cabin littered throughout, staff didn’t clean up from time to time, nor check that seats were up/belts fastened."
缺點： "I like everything"
優點： "The customer service was top notch!"
缺點： "Could have used a few more air conditioning vents"
缺點： "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
缺點： "Poor boarding one hour late , security people yelling, 4 gate changes food so so. Will not use airline Again..."
缺點： "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
缺點： "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
缺點： "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
缺點： "There were NO entertainment screens. UNBELIEVABLE!!!! Nothing to do for 3 hours."
優點： "Flight attendant in my section seemed annoyed with everything the entire flight. My interactions with her were all fine, but I saw her get obviously frustrated with multiple customers that weren't doing anything out of the ordinary. The rest of the crew seemed pleasant. Seats were incredibly tight for a ten hour flight. Loved the movie/show selection and the food was on the better end of any airline food I've had."
缺點： "The flight was delayed for 47 minutes and the boarding was a mess because they changed the plane at the last minute and everybody's seats were mixed. Then it was understood that there's over booking on the flight then they again lost time for searching for volunteers to drop their flight and take a further flight."
缺點： "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
優點： "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
缺點： "Slightly edgy crew"
缺點： "Same as above!"
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "Flush attendant tried his best.n"
缺點： "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."
優點： "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
缺點： "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."
優點： "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
缺點： "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
優點： "The attention from the crew and services"
缺點： "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"
缺點： "The veg food is quiet bland"
優點： "The service was great, no one had any attitude on the plane,but the airports were different"
缺點： "The airport service was horrible, they rerouted us made us wait in Charlotte for 2 extra hours and there were half kids on board, a baby was crying every hour and my earplugs didn't mask the noise enough, I swear I thought two mom's were going to fight."
優點： "Everything except the chair was uncomfortable"
優點： "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
缺點： "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."
優點： "Nothing, will never use this airline again."
缺點： "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
優點： "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
缺點： "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."
缺點： "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
優點： "The food was amazing, and the seats were more comfortable than in other aircrafts."
缺點： "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
缺點： "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
缺點： "always same food and poor conditining"
優點： "Love everything... i was actually surprised... The crew was the bes"
優點： "They gave us a meal on a 2.5 hour flight and we were very surprised!"
缺點： "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
每天清潔，並在 台北飛往 華沙的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 華沙的機上會提供口罩
從 台北飛往 華沙的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 華沙的彈性機票