優點： "Great crew!"
優點： "Minimal amount of announcements"
缺點： "Seat was uncomfortable and toilets were in need of cleaning."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "WiFi could have been better, and seats could have been better"
優點： "Read above"
優點： "We were early. We sat together"
缺點： "Too strict on check in baggage weight"
缺點： "On time departure. A comfortable seat."
優點： "Generally flight was ok."
缺點： "Food was not too much. Probably men was hungry, for me it did not taste good."
優點： "great crew, easy flight"
缺點： "Aircon was too cool"
缺點： "Going and coming back was delayed"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
缺點： "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
優點： "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
缺點： "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
優點： "The plane was new"
缺點： "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
優點： "Very friendly cabin crew. Sufficient food, quite tasty."
缺點： "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
優點： "Not much"
缺點： "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
缺點： "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
優點： "Everything was great in the plane - service, pleasant stewards, food was tasty."
缺點： "The gate was changed at the airport after my boarding pass was issued. I would never have known except that another passenger was looking for colleagues to let them know. And the flight number was also changed, and different than my printed boarding pass."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Crew were experienced, and worked preemptively to help a number of passengers with tight connections"
優點： "Good trip and on time"
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
缺點： "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "My husband and i we want to seat next to each other"
缺點： "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
優點： "Crew was great, friendly and helpful.Entertainment was decent, good movie selection"
缺點： "Meals - well let’s just say that not everyone enjoys bbq chicken and grits - mixed."
優點： "Very nice people working and good service."
缺點： "Very cramped with staff who I found overbearing. Not the most pleasant experience."
優點： "No faults"
缺點： "Very pleasant flight"
優點： "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
優點： "Entertainment and the crew"
優點： "Relatively comfortable seat, decent entertainment and nice crew."
缺點： "50 minutes on the tarmac in Newark waiting for the gate."
優點： "bad movie choices"
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
優點： "Gate attendant downstairs at departure door was very nice, friendly, and helpful."
缺點： "I had to rush across the airport to another terminal in order to not miss my flight. Gate attendant at upstairs desk could have been more helpful. The flight attendant appeared to be tired and not so patient. Could have asked the people who had not turned off electronic devices to do so individually instead of threatening to stall take off over the intercom."
優點： "Flight attendant was very nice"
缺點： "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
優點： "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
缺點： "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"
優點： "Clean aircraft good entertainment, cockpit crew polite"
缺點： "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
優點： "Pleased with all"