優點： "Everything. They are the best"
優點： "Great flight attendants left me alone to sleep."
缺點： "Korean Air cabins always seem a little warn to me by about five degrees."
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "The crew was on it when it came to responding to the call button."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
優點： "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
缺點： "The entertainment was poor, bad movies selection, small selection of movies, old movies."
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Good food. Good communication."
缺點： "More water."
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Crew amazing, very polite and helpful."
缺點： "Was great, I slept most the way"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Friendly staff."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
缺點： "The touch screens were terrible"
優點： "I like the service, food, and entertainment."
缺點： "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Selection of movies are great. They are new release and blockbusters"
缺點： "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "I liked the seats and the comfort."
缺點： "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
優點： "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
缺點： "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
優點： "The staff"
缺點： "Business would be better"
缺點： "I would like to have a vegetarion menu option"
優點： "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
缺點： "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
優點： "The service was good"
缺點： "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
優點： "Everything was very clean, on time, very efficient, staff was very polite."
優點： "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
優點： "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
缺點： "More comfortable seats"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was responsive"
缺點： "The live news"
優點： "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
缺點： "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
缺點： "Great airline, great staff."
優點： "Every aspect of travel was excellent, boarding, flight, crew services"
優點： "cheuk in 快！吾使等太耐！"
優點： "The food was good, good intertainment options"
缺點： "On the Boeing 777 series which I flew on, the seats are UNUSUALLY CRAMPED TOGETHER. I have flown for decades internationally: this was absolutely the most uncomfortable flight I have ever been on."
優點： "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
缺點： "Everything was GREAT"
優點： "Professional behavior of staff and overall cleanliness."
優點： "the seats, the window"
缺點： "fliglth to short"
優點： "It was wonderfull"
優點： "Crew and entertainment"
缺點： "Food and legroom"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The flight was very comfortable"
缺點： "Operating remote control wasn’t working well ! It was frustrating !!"
優點： "They did an upgrade to make it business class! It was a very nice surprise! Such great Emirates Airlines! The BEST as always!"
缺點： "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
缺點： "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
優點： "as usual the ICE system keeps you entertained"
缺點： "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
優點： "Awesome expirance with emirate fight"
優點： "food and entertainment"
缺點： "The non veg food got over . My wife waited , but they told they dont have any more non veg food Emirates should plan accordingly rather than doing these cheap things"
優點： "The ground crew at the Bombay airport was excellent. Specifically, Saurabh, Sharmilee etc. WE really appreciate their wholehearted support for an issue that came up at the airport. Keep up the good work of ground /check in group at Emirates in Bombay."
優點： "entertainment is great."
缺點： "food is the same as last flight."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
缺點： "Seats a bit tight"
優點： "Service courtesy helpfully"
缺點： "I could not get pure vegetarian food as i am a strict vegetarian"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Everything. The service, food, entertainment. This airline is phenomenal!"
優點： "Everything except landing"
缺點： "Rough landing"
優點： "boarding was organized"
缺點： "not enough time for changing flights, had to run to other terminal"
缺點： "Did not get wheelchair assistance for my dad as requested."
優點： "Staff and the choice of movies in the entertainment system."
缺點： "The food could be better. Should provide choice of fruits, salad, yogurt etc. The economy class seats should be made more comfortable for long flights. The seats are ok if it is a 4 or 5 hour flight."
缺點： "I had opted for wheelchair assistance and the same was not provided in New York airport. She was left on a taxi alone to get to next terminal. As she was traveling alone and has problems on her legs , she got nervous and this travel was a stress full one."
優點： "Food was better than Iberia or Delta. Staff greeting friendly."
缺點： "Asked for wine - never came back. No reply. Nothing. Asked for water an hour later - never got water. Asked later in flight, got nasty reply: "Not my job to satisfy coach customers.""
優點： "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
缺點： "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
優點： "On time Excellent environment"
優點： "Probably the loveliest airline in the sky today"
優點： "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
缺點： "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Seats were super comfortable!"
缺點： "Seat legroom"
缺點： "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
缺點： "Crew could have been more pleasant"
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
優點： "Crew was amazing. Very helpful"
缺點： "Seating was cramped. Other travelers were not very cooperative"
優點： "Amazing crew, confortable seats, great complimentary internet service"
缺點： "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
優點： "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
缺點： "The wheelchair assist transfer between planes at Istanbul was atrocious."
缺點： "Not stealing expensive gifts from my suitcases. That was very disappointing"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
缺點： "Istanbul airport leaves much to be desired."
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "Excellent staff."
缺點： "Very cramped, even for economy."
優點： "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
缺點： "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
優點： "customer service was great :)"
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing!"
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
優點： "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
缺點： "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
優點： "Big plane, friendly staff, good food."
缺點： "Sometime, it gets a bit too cold."
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "I liked food, drink, service and entertainment."
缺點： "I disliked seat, a bit."
缺點： "Trip delay"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
缺點： "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
優點： "Comfortable, on time and as always good service from Turkish Airlines"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
優點： "Everything went perfect."
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
缺點： "I could not use my ticket I was trying to extension date but customer services terrible"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Friendly good service"
缺點： "Istanbul changing gate to get to such long walk"
優點： "Entertainment and crew were helpful"
缺點： "Food messed with my stomach."
優點： "Turkish is always consistently excellent"
缺點： "I liked everything. They are very accomodating towards passengers with special needs."
優點： "good flight"
優點： "The services was excellent."
缺點： "Delay around three quarter an hour."
缺點： "I didn’t like being in a middle seat"
優點： "I liked the overall plane journey."
缺點： "Flight was delayed which caused us to miss our connection flight."
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
優點： "Free meal and drinkd"
缺點： "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
缺點： "Klm is the best, even on a 40min they served small breakfast."
優點： "The socks offered in business were comfortable and nice looking. The red wine was good."
缺點： "The food was just average and the seat not too comfortable"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "Great airline"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Crew was nice and pleasant"
缺點： "Flight very late"
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
缺點： "Larger meals."
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
缺點： "No reading light in my seat..."
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "wasn't able to take the flight since I missed it"
優點： "Friendly staff"
缺點： "Leg room"
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "The attendants took great care of us. Super smooth flight."
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
缺點： "Customer service"
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Excellent very good"
缺點： "Everting so good ex"
優點： "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
優點： "The flight was great."
優點： "Comfort economy well worth the extra."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
優點： "Nice new Boeing 787, lots of space."
缺點： "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."
優點： "Very good flight.I recommend it to everyone."
缺點： "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"
缺點： "Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "Friendly staff"
缺點： "Movies could have more selection."
缺點： "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."
優點： "Aircraft is new"
缺點： "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"
優點： "The seats were super uncomfortable lame service"
缺點： "Everything bad hygiene dirty seats and airplane"
缺點： "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."
優點： "The kind crew"
缺點： "Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
缺點： "Air China solution to constant dripping water on a flight from LAX to Beijing (13hrs) was stuffing paper towels into the overhead bin which didn’t work. They were kind enough to offer to help me “fill out a complaint” after 2 weeks of trying to contact them. I will #neverflyairchina again! "
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Crew is so nice"
缺點： "I think they doing well as it is"
優點： "Good crew, fast boarding, good overhead bin space"
缺點： "boarding by section to avoid rushing, crowd and people moving in/out of seats"
優點： "Everything smooth and comfortable"
缺點： "The in flight entertainment system was very limited and of no interest"
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
缺點： "User totally different airline than air China The seats are far too small for Western people"
優點： "Seat very comfortable"
缺點： "Need better food quality and choices."
優點： "Friendly and helpful crew. Efficient check-in"
缺點： "Airplane food and overpriced extra baggage"
優點： "The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently."
缺點： "The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin."
優點： "Lovely crew"
缺點： "Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again."
優點： "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
缺點： "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
優點： "Entertainment was not good the TV did not work"
缺點： "The food and stalf very good"
缺點： "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."
優點： "First off, the flight was cheap, really cheap, so for the price it was amazing."
缺點： "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."
優點： "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
缺點： "The seats weren’t the most comfy and one of the meals was bad"
優點： "Boarding was prompt and efficient."
缺點： "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."
優點： "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
缺點： "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"
缺點： "Customer service on the flight was poor ."
優點： "Very good service on board, crew very attentive and polite."
缺點： "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."
優點： "Wide bed and good support for good sleep"
缺點： "Not a big movie selection"
優點： "Was the cheapest option at the time, and quality wasn't worse than the others"
優點： "The movie selection was very good."
缺點： "We were supposed to leave at 3:00 PM and the flight didn't actually leave until 4:45 PM. The food was not very good and I had to ask for water. I got a whole bottle of water on the flight from Shenyang to Beijing but on the flight from Beijing to LA I was only offered 2 cups of water. It was hard to get comfortable so I could sleep."
優點： "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
缺點： "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."
優點： "At the moment I'm here at Beijing Airport because of their 22hr delay. They promised a hotel, but there was nobody to ask where to go too. People speak poor English. So I just decided to stay and check at the airport hourly hotel just so I could take a shower and sleep.. But it was full and waiting. So I'm here 2am waiting for my 6pm to Manila. This will be my and my last with Air China!! They are not customer and client friendly. This the mosr terrible flight I've been. Never again!"
優點： "Ran on time"
缺點： "Food and drink options are limited"
優點： "The on time performance also inflight Meals"
缺點： "Check in for Departure"
缺點： "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"
優點： "The staff was helpful"
缺點： "The flight was cramped up and not clean"
優點： "The lovely crew."
缺點： "Transferring at Chengdu airport is not a good experience."
優點： "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"
優點： "The crew was very friendly, spoke great English, even though my wife was happy to translate, but was not needed. Good food."
缺點： "The plane was quite outdated, and so the entertainment system. However, it was comfortable to sleep."
缺點： "No personal entertainment but a lot of leg room"
缺點： "The plane was delayed over one hour for take off in Shanghai"
優點： "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點： "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
優點： "Well..I had seat to sit on"
缺點： "Horrible food..imagine 14 hrs flight with no good food"
缺點： "Food to be improved"
優點： "Good entertainment system on plane"
缺點： "Lost my bags in transfer. Told me it was due to short transfer time, but I was in transfer over 4 hours. Others taking same route got bags. Despite the fact that there must be at least 5 flights a day between Beijing and Shanghai, they told me it would take about 48 hours to get my bag. By this point I will be gone from Shanghai....baggage service thought it was funny and told me not to transfer in Beijing next time."
優點： "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
缺點： "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
優點： "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
缺點： "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"