優點： "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."
缺點： "Zero PPE or social distancing by crew"
優點： "The boarding was fast quick and the staff was very friendly."
缺點： "The bathrooms were very dirty and there was not enough food and drink supplies."
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
缺點： "A lot of turbulence"
優點： "Missed connecting flight because of late plane."
缺點： "To be in the plane instead of being placed on standby."
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
缺點： "Temperature control. Information about the delay"
優點： "crew was ok. entertainment ok"
缺點： "they always give us seats way back in the plane."
缺點： "Was not offered a drink in first class prior to take off."
優點： "Always Veg Meal for All"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
缺點： "Explain why there’s over a 2 hour delay"
缺點： "Food really bad on both segments."
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
缺點： "Flight was delayed by an hour. No explanation given"
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
優點： "Solid crew!"
缺點： "No complaints. I was barely up in the air!"
優點： "Delta as always top notch!"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
優點： "I am usually happy with Delta."
缺點： "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
缺點： "Departure delayed by 1hr30"
缺點： "I fly regular this was an excellent flight"
缺點： "More comfortable seats!!!"
缺點： "The seats were incredibly hard and uncomfortable."
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
缺點： "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
優點： "Boarding was quick Flight experience was good"
缺點： "Leg space was less Take off got delayed"
優點： "The crew were excellent and made the flight nice."
缺點： "They were changing companies for supplies so they had no wine, Champaign and two selections of beer. Unbelievable! Also no entertainment on the plane, common, upgrade your planes!"
優點： "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
缺點： "Flight delayed, almost missed international connections"
優點： "The plane left on time and arrived on time."
缺點： "I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart."
優點： "The crew! You have great people working for you on these routes."
缺點： "This was an easy flight. Nothing bad."
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
優點： "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
優點： "On time"
缺點： "Take a long time to taxi to the gate & getting off the plane."
優點： "Friendliness of attendants. Quality of snacks."
缺點： "Hip room. Leg room."
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
缺點： "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
優點： "Nice updates"
優點： "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Flight to IAD arrived early"
缺點： "Immigration line in Washington is horrible"
優點： "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
缺點： "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "More space on the flight"
優點： "Movies and drinks"
缺點： "More frequent service"
優點： "On time"
缺點： "Food was poor"
缺點： "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
缺點： "On time departure. A comfortable seat."
缺點： "Going and coming back was delayed"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
缺點： "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
優點： "Flight was nice and empty"
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
優點： "Arrived early 787-9"
優點： "Nice quick flight staff great and very helpful!"
缺點： "Entertainment wasn’t free"
缺點： "See above"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "Not much"
缺點： "Dirty seat, broken screen & headphone socket."
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
優點： "Short flight, not a lot of people. It was very quiet. Plane seats had plenty of leg room!"
缺點： "an additional $75 for catching an earlier flight. Hated that!"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "On time"
缺點： "No snavks"
缺點： "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
優點： "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
缺點： "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
優點： "Despite sitting in the middle seat and being well over 6 feet, there was room."
優點： "Quick flight - happy crew - United rocks!"
缺點： "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."
優點： "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
缺點： "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
優點： "Quick and uneventful flight."
缺點： "My reading light didn't work."
優點： "My husband and i we want to seat next to each other"
缺點： "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
優點： "Very nice people working and good service."
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
優點： "Flight was on time."
缺點： "Long flights should have something edible."
優點： "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
缺點： "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
優點： "Getting back to the UK"
缺點： "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
優點： "Clean aircraft good entertainment, cockpit crew polite"
缺點： "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
優點： "The flight attendants were polite, helpful and super patient with our kids."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
優點： "Friendly crew"
缺點： "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
優點： "very kind crew members and flight was an hour early."
缺點： "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."