每天清潔，並在 台北飛往 聖地亞哥的機艙內安裝HEPA高效濾網
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
缺點： "Nothing. Flight was amazing"
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "Services is good ."
缺點： "Food can be better"
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "No delay and nice staff"
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Quick flight"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "Nice people and good service"
缺點： "Not much"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Very friendly and helpful crew."
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "Flight was cancelled."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Good service onboard, good food. On time."
優點： "Excellent very good"
缺點： "Everting so good ex"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Booked extra room seat which gave me good room for seating"
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "The cabin crew were fantastic and funny"
缺點： "Tiny seats"
優點： "Wide selection of entertainment, food was good."
缺點： "Boarding unorganized, but that may have been more of a passenger issue then KLM"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
優點： "We really liked the KLM people, from the check in crew to the flight attendants."
優點： "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
缺點： "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
優點： "Leg room. Smiles of the cabin crew."
缺點： "Not enough selection of Electronic Dance Music. Lol!"
"The flight attendants are on their cell phones, no concern for the customers. We had 4 legs and all 4 were late. What ever happened to timeliness."
缺點： "Have the pilots come to fly the plane on time"
優點： "The choice of new movies!"
缺點： "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
優點： "Everything was good."
缺點： "The breakfast."
缺點： "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
缺點： "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
優點： "Crew was good. I slept and they didn't bother me."
缺點： "Nothing I can think of"
優點： "Crew was tight, friendly, flight comfortable & painless."
缺點： "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
缺點： "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
優點： "The crew was amazing! And the seat was comfortable."
缺點： "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
缺點： "4 delays.. weather suc’s when trying to fly"
優點： "On time . No significant delays cost of ticket low."
缺點： "Tiny plane with small seats never that comfortable."
優點： "service perfect"
優點： "Good food onboard and very comfortable seats"
缺點： "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
優點： "Boarding went fine"
缺點： "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
缺點： "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
缺點： "No other snack choice, just pretzel. Can we have some cookies?"
優點： "High end entertainment system."
缺點： "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
優點： "Each of the flights arrived on time"
缺點： "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
缺點： "There was delay, as one of the steward was not there. There were 2 connecting flights for me, and was totally stressed about my connections."
優點： "Short flight"
缺點： "I’m never comfortable in airplane seats"
優點： "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
缺點： "The food is very tasty, but AA has not changed the menu in at least one year."
優點： "The flight left on time. Pleasant crew."
缺點： "As usual, the seats for a 6'4" guy are not good."
缺點： "Took forever"
優點： "Plenty empty seats, so I had enough room. Arrival earlier than scheduled, crew provided good service"
缺點： "Food (I had pasta)was lousy, the little TV screen was EXTREMELY unresponsive, Most of the time it would not work - unable to make selections. Seat 19C"
優點： "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
缺點： "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
優點： "everything ran like clockwork"
優點： "Boarding was simple"
缺點： "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
缺點： "Baggage claim in PHL really needs an overhaul.... i travel regularly and have waited over 30-40min for my bag the last 3 flights (nov thru march)..."
優點： "El embarque fue rápido y ordenado."
缺點： "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
缺點： "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."
缺點： "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
缺點： "Inattentive flight attendants, overhead space was not well managed. Cash only"
優點： "My flight was first class."
缺點： "-No pillows nor blankets were offered"
優點： "Entertainment was not available for the latest Safari browser 10."
優點： "Got us on the flight and in the air fast."
缺點： "They had plane issues and then the flight was delayed and then they changed our gates."
缺點： "Not on time, no entertainment system, little space"
優點： "Food was good and staff was nice."
缺點： "Plane was old, seats uncomfortable like all the cushion in the seat had been worn out, and a bathroom was out of order so we had to wait in line for the other one that would quickly run out of paper towels."
優點： "Flights were on time if not early-Excellent"
缺點： "E tickets or even itinerary should have terminals listed on E ticket LGA-got off at Am terminal B to find out I was leaving from C Had to take shuttle to C. Return to NY same issue-had to ask what terminal I was at To notify my driver once I was off the plane."
優點： "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
缺點： "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
優點： "Left on time arrived on time"
缺點： "Air conditioning didn't work on Charlotte to ft wayne leg."
優點： "Boarding was pleasant, flight attendant was very nice. Served several snacks and choice of drinks."
缺點： "no entertainment"
優點： "Crew very pleasant"
缺點： "Better comfort, cushions were hard"
缺點： "It could be very nice to notify that selecting seat will be charged. I will not Purchase United airline any more. Even it’s code share."
優點： "We arrived safe. The crew was courteous."
缺點： "There was an entire row empty which could have been used to spread out. What a waste!"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Better food pool"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Beautiful views of the mountains."
缺點： "Was delayed for hours and missed my shuttle to Bellingham. Nearly ruined my trip."
優點： "Movies and drinks"
缺點： "More frequent service"
優點： "The seats were very comfortable"
缺點： "The crew were not very organized or friendly. The food was very mediocre"
優點： "Check in and crew were pleasant"
缺點： "The plane was too small for such a long flight Very uncomfortable"
優點： "Very clean and comfortable seats."
缺點： "I wish United had better snacks."
缺點： "Sits not suitable for long distance travel"
缺點： "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay."
缺點： "Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am."
優點： "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
優點： "Friendly attendants and a comfortable flight"
缺點： "Delayed flight and poor food choice"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Flight left on time and landed early"
缺點： "A window alarm went off loudly for about 20 minutes during the flight. The crew seemed to be aware of it but made no attempts to stop it or to inform passengers what was going on."
優點： "The flight length and capacity was fine. Crew was nice enough."
缺點： "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
優點： "Flight was on time."
缺點： "Long flights should have something edible."
優點： "The entertainment really helped pass the time"
缺點： "Not having milk to drink"
缺點： "We were stuck on runway for almost an hour. Plane was uncomfortably warm. Josh"
優點： "Crew was friendly"
缺點： "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
缺點： "No tv"
缺點： "No leg room so very crammed uncomfortable seating"
缺點： "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
優點： "I was able to make my flight."
缺點： "Crew were not friendly or helpful while boarding."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I loved the one person at united who cared about me as a customer"
缺點： "ATTITUDE OF SOME OF THE STAFF TO PASSENGERS DELAYED IN ORD!!!!! It stunk."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The crew Personnel was courtesy and there were friendly."
缺點： "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
優點： "Entertainment system is broken. In a 8.5 hrs flight?"
優點： "Flight was on time"
缺點： "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "My flight was cancelled 3 times and I arrived at my destination at approximately 10:30 p.m. instead of 11:15 a.m."
缺點： "Had to wait on tarmac 40 minutes before being allowed to exit the plane."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "It was delayed"
優點： "Early arrival"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
每天清潔，並在 台北飛往 聖地亞哥的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 聖地亞哥的機上會提供口罩
從 台北飛往 聖地亞哥的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 聖地亞哥的彈性機票