缺點： "Flight delays are always disappointing."
優點： "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
缺點： "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
優點： "Delay of check in with upgrade"
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
缺點： "If the flight was on time."
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
缺點： "Wider arm rests"
優點： "All exquisite dishes they served were excellent !"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Everything was great"
缺點： "Lower the price"
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Service was excellent"
缺點： "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
優點： "Great service. Food drink and inflight entertainment"
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
缺點： "Tight seating."
優點： "服務 電影 雪糕"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
優點： "JAL is great!"
優點： "Customer service was on point . Thanks Again !"
優點： "Awefull I did get to use my ticket"
缺點： "Japan could have helped me change my name in my reservation to match my passport"
優點： "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "Friendly and helpful staff, excellent food."
優點： "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
缺點： "11 hour flight! Can't do much about that"
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "cost performance"
缺點： "non-flat seat"
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
缺點： "Sorry, my seat really uncomfortable..."
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "Our flight had a long delay, but one we were on board it was a short and smooth flight."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
缺點： "Selecting seats online"
優點： "Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented."
優點： "they good service. i like it!!"
優點： "The crews so nice ."
缺點： "Need better Entertainment . Do not have many choice ."
優點： "The crew were very attentive and helpful"
缺點： "A few more movie options"
優點： "Food was excellent and flight crew were really nice,"
優點： "Great crew, food, comfortable flight."
缺點： "Very good"
優點： "The staff was very friendly and helpful!"
缺點： "The food was okay... Felt like there wasn’t a huge variety of movies."
優點： "Food and services are great!"
優點： "The best airline , good service and the food is so good, compared with air china, Koren air"
缺點： "The seat so comfortable, nice and clean. All time for departure and arrival"
缺點： "Flight was with asiana"
優點： "Food and services"
優點： "Food and services"
優點： "That we landed but even that felt unstable."
缺點： "No air-conditioning, horrible ripping seats, entertainment system from the 1980s, plane felt like it was falling apart."
優點： "Food were good, I got Japanese meal. Another choose was Thai style coconuts curry. Crews are nice and kind."
缺點： "Flight floating too much make me and other people sick. The economy class seats were too narrowed and packed with neighbors. TV monitors were really small and attached headphone was low quality (better to have your own headphone but I have mine was Bluetooth wasn’t useable)"
優點： "Meet and greet you will a smile. Everyone is extremely very helpful. Staffs make all neccessary arrangements to accommodate you and you have nothing to worry for your trip."
缺點： "The major thing I didn't like about it is why I did not choose ANA airline for all my foreign trip. This is the best service that I have ever received from a foreign airline. United, Delta, Southwest, Continental, US Air all should learn from ANA airline."
缺點： "Cramped. TV did not work. Stuffy. More than 50 min on the runway and in line to take off."
優點： "Good service and comfortable flight."
優點： "ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch."
缺點： "It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow."
優點： "Friendly crew, the food is very good."
缺點： "Too many announcements interrupting your movies."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile."
缺點： "There was a laungue issue with flight attendants ."
優點： "Flight delayed on approach, but they didn't tell us why."
缺點： "My kid's entertainment screen stopped working towards the end of the flight, which was really annoying. The seats were really uncomfortable; I usually sleep fine on planes but this one left me with a really sore neck. The attendants skipped our section during the beverage service... All around a bunch of small annoyances."
優點： "Boarding time and food."
缺點： "The space between seats and the entertainment center for the economy class because there was not one. For a seven hour flight I was expecting a more comfortable plane."
優點： "The staff are very nice."
缺點： "The economy seats"
優點： "Departed and arrived on-time, great service and food, clean and comfortable cabin."
優點： "Friendly, helpful crew. Great selection of food and drinks"
缺點： "Probably one of the most uncomfortable seat I've ever had considering I'm small and flexible. Space was really tight and I was sandwiched by two bigger people as well. Escaping the plane after 7 hours in that seat was quite a joy..."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
優點： "more new movie will be better"
優點： "Staff moved me closer to the exit as I had a tight connection. ANA will always do their best to accommodate if possible."
缺點： "Movie choices were not my favorites. Too many superhero movies and not enough classics."
優點： "Was a smooth flight, good flight crew. Tasty food too"
優點： "Very nice staff"
缺點： "very late taking off once boarded"
優點： "It was ok."
優點： "the crew was very nice."
缺點： "kosher food was not eatable at all. was cooked few years back. the video was not good as well. chairs is not comfort"
缺點： "Good food and clean toilet rooms."
優點： "ANA plane service food overal is much better than United. Wish whole trip is with ANA"
優點： "I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)"
缺點： "Wasn't able to plug in my electronics to charge during the flight."
優點： "Food was really fantastic, crew was very friendly, smooth flight"
缺點： "there was a screaming child for an incredibly long time but not sure that the airline/staff can do anything about that"
缺點： "After taking the dreamliner across the Pacific, this airplane seems so outdated in many ways. The personal TV screen is all blurred that watching anything is like dreaming: couldn't really see clear at all."
優點： "The seats on the Honolulu to Narita leg were very good, and the food was excellent."
優點： "We delayed take off ended up over an hour later than the original time."
優點： "The crew was polite The flights were on time"
缺點： "The foods on ANA used to taste better. ANA can improve on the food taste"
優點： "ANA was very professional and made every effort to make sure I was re-ticketed. They met me at the plane exit, escorted me to the next counter. Assume the issue with Shanghai traffic control was out of their control, but it seems very odd they would have booked it this way if this is a normal occurrence."
缺點： "We had over a 2.5 hour delay out of Shanghai, which seemed odd, since a regular flight."
優點： "Very nice and accommodating!"
缺點： "Food was ok - not the best"
缺點： "There is a metal object installed directly at my foot room, which made it impossible for me to put both my feet in front of me. One of my foot had to be on the isle the whole time. Another thing is the quailty of the monitor (a bit out of date) Last thing is where remote control locates. It's not easy to reach for it when sitting. You have to get up a little in order to pull it out from the side."
優點： "Excellent crew, who make each person important."
缺點： "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
缺點： "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
優點： "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
缺點： "Keep the good work."
缺點： "The entertainment system did not work properly"
優點： "Amazing crew so friendly and helpful"
缺點： "Also the price was high"
優點： "The crew in this sector is ALWAYS rude, and the food is substandard."
缺點： "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
優點： "Good performance of ground staff in kabul"
缺點： "On time flight not delay"
優點： "Entertainment is epic. Speed to get luggage and depart airport was excellent."
缺點： "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
優點： "Crew was good, flight was on time."
缺點： "They could have given the amenities, which I think they forgot"
優點： "Unprofessional crew member how to treat as GOLD member in business class cabin"
缺點： "No comment"
缺點： "Availability of livesport tv channels"
缺點： "Crew can be more friendly"
優點： "Comfortable seats. Good food."
優點： "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
缺點： "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
優點： "Seat was fixed for such a long flight it is hazardous to the spine ."
缺點： "Allow the seat to slightly recline like any other airline"
優點： "Good crew, comfy seats and good food and entertaning"
缺點： "The boarding was terrible -lots of pushing and shoving"
優點： "Not really Seat cushion hard ."
缺點： "Boarding disorganised..little management of the process"
優點： "Entertainment system"
缺點： "The food and the crew way of speaking to people"
優點： "Full plane. Boarding could have been easier with two entry points into the plane"
缺點： "Plane was late leaving but made up time."
優點： "Excellent service"
優點： "Great service"
優點： "Everything was nice.."
優點： "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
缺點： "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
優點： "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
缺點： "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
優點： "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
優點： "Service on the plan was excellent. Food was delicious"
優點： "Excellent food and serving"
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
優點： "Movies entertainment"
缺點： "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
優點： "Fast refreshing flight. Food was great."
缺點： "They ran out of food options and I was only row 10."
優點： "The quality of the food"
缺點： "The timing of providing the breakfast is too early"
優點： "Loved the spaciuos seats and great leg room. Food superb!"
缺點： "Annoying passenfer who peobably drank too much"
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
優點： "The crew"
缺點： "The chicken option dish was overdone."
優點： "New plane, 380 i think, so everything worked well"
缺點： "This seem kaotic, people don't listen, staff send over it"
缺點： "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"
缺點： "Older plane less entertainment options"
缺點： "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
缺點： "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
缺點： "Crew staff"
優點： "The ground staff at Gatwick was friendly, helpful and efficient."
優點： "Great and friendly cabin crew. Lots of movies to chose. Food was great."
缺點： "All was great"
優點： "Good as usual"
缺點： "Nothing I can think of"
優點： "The flight on the A3800 was great."
優點： "Good everything"
優點： "The food was pretty good and the one ICE video center that was working offered a ton to watch."
缺點： "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
優點： "The relaxed environment and the crew are amazing"
缺點： "Some snacks between the food service"
優點： "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
缺點： "Vegetarian food. 30% of people are vegetarian"
優點： "Very professional and polite crew"
優點： "In general service was great and professional"
缺點： "I honestly don’t any complains about the fly. It was an outstanding fly"
缺點： "Foot rests in economy - better ventilation options airflow"
優點： "Crew was amazing. Very helpful"
缺點： "Seating was cramped. Other travelers were not very cooperative"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "Food and plane"
缺點： "IST transit"
缺點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
缺點： "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
優點： "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
缺點： "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "The service"
缺點： "No entertainment. Late boarding."
優點： "Great good entertainment n crew provided warm and courteous service"
缺點： "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "Nothing. I guess the fact that I made it to Israel?"
缺點： "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "Good food, new movies and good leg space"
缺點： "Flight was delayed by an hour, luckily managed to make my connecting flight"
缺點： "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
缺點： "The only kosher foodi is no good must change"
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "Crew was very kind"
缺點： "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
優點： "The friendliness and the ease of flying alone."
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
優點： "Largely pain free experience"
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
優點： "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
優點： "Comfortable, on time and as always good service from Turkish Airlines"
優點： "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
優點： "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
缺點： "No priority boarding for business. And still no beverage service before take off (alcohol)."
優點： "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
缺點： "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
缺點： "My entertainment set didn't work"
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
缺點： "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
優點： "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
缺點： "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
優點： "Large screens, reusable dishes + silverware"
缺點： "Plane was old, felt more squished and the seats did not decline. Also very note."
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
缺點： "Nothing. Flight was amazing"
缺點： "Wifi on klm"
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Usual faultless KLM experience"
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
缺點： "The plane is so old..,"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "The aircraft"
缺點： "No overbooking next time!"
缺點： "KLM crew exceed our expectations"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Very friendly crew and on time with no problems."
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "The friendliness of the crew"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "Larger meals."
優點： "Quick flight"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
缺點： "Turn the lights on early making it hard to sleep"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "My suitcase didn't come with the airline."
優點： "Everything OK"
缺點： "Not enough leg room"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Nice people and good service"
缺點： "Not much"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."