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優點： I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max.
缺點： The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport.
缺點： Late taking off. Sat 30 minutes at Beijing airport waiting to park, then waited 15 minutes for a bus transfer to the terminal build. Only one bus so deplaned at the speed of the slowest passenger. 10 min bus journey to the terminal building. Missed my flight to the UK. I recommend you use an airline that pays for an air bridge and can coordinate the ground staff to be ready for the planes arrival!
優點： Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??
缺點： Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??
缺點： 1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore.
優點： Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again.
缺點： More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!