缺點： "Turkish food and coffee are amazing"
優點： "Perfect was everything"
缺點： "Prices was high"
優點： "Smooth service"
缺點： "The dessert. Change it from always service mousse"
優點： "Food and entertainment were great."
缺點： "The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time."
優點： "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
優點： "The entertainment option was pretty good"
缺點： "There's very limited legroom on this plane."
優點： "the food and service was outstanding as always on Turkish Airlines"
缺點： "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."
優點： "Better than all others at this time."
缺點： "While seated in the plane we saw our second suit case. We called the stewerd and advised him of our observation and he promised to check with his supervisors; he came back and confirmed that all is under control. Arrived Bordeaux and the luggage didn’t. It took two days to get the suitcase and it took hours of follow up and the airport agent kept giving false excuses. At the end we drove to the airport and picked it up ourselves. Of course at the airport we listened to more trash."
缺點： "I got in a car accident on the way to the airport for my flight. I went in an ambulance to the ER and had a doctors note that I was safe to fly the next day. When I tried to move my ticket to the next day, with a business class ticket that cost $4000, Turkish airlines wouldn’t do it. They made me pay $3000 to get home . Unbelievable"
缺點： "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."
優點： "Everything was perfect!!! I have no remarks!!!"
優點： "Never fly again"
優點： "Crew was friendly and helpful. Would choose Turkish Air again."
缺點： "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
缺點： "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
缺點： "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
優點： "The luggage limit,the food was excellent!!"
缺點： "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
優點： "Overall the experience was good with friendly staff."
缺點： "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."
缺點： "The plain arrived late to Kiev and I missed the connection flight"
優點： "Everything was superior from A to Z there is no room for complains"
優點： "the staff was so polite and helpful thank you"
缺點： "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
優點： "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
缺點： "We were in business. Food and service quality has gone downhill since last year. Cabin temperature is very warm. Staffs are not friendly. They spent a lot of time chatting in the galley talking and eating off food serving trays. Yikes!"
優點： "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
優點： "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."
缺點： "I was told that I can get a free Hotel since I had to wait for my next flight almost 16 hours. But when I got outside the airport at the Hotel Desk they told me that I couldn't. They told me one thing but in the end they didn't keep their word. I find it unprofessional and cheating. And on the way back I had food poisoning. Really disappointed about the whole trip."
優點： "Food, value"
缺點： "My personal tv did not work for the entire 11 hours flight"
優點： "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
缺點： "Too tide in front of the chairs"
缺點： "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."
缺點： "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
優點： "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
缺點： "On Board food offerings, seats are a little tight"
優點： "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
缺點： "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."
優點： "Love this airline!!"
優點： "Overall was a good trip"
缺點： "Choices of food. The food was not that great"
優點： "Easy to get exit row seat, very nice crews, good food incl. free wine."
缺點： "Istambul Intl. Airport: Wifi requires a code to be sent to a working cell phone. It never worked for me (and that on 6hrs+ layovers there) and obviously people with only a pc or iPad/ipod/iphone without working sim card are screwed. If you offer free wifi, don't add ridiculous requirements that no one can fulfill."
缺點： "No vegan good woithout order"
優點： "You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating."
缺點： "The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane."
優點： "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."
優點： "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
缺點： "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
優點： "Service was outstanding!"
缺點： "I have no complaints!"
缺點： "We were told to go to the gate. However, there was no room for us there, another flight to San Francisco was leaving earlier and given precedence. So it was crowded, chaotic and we had to stand around unnecessarily, when we could have been drinking coffee or sitting comfortably elsewhere in the airport. On the flight they ran out of one of the meal choices and we just had to take or leave what they still had."
優點： "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
缺點： "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
優點： "Wifi when I get to turkey, without needing a fan sim"
優點： "Large set of movie choices to pick from."
缺點： "Disappointed that I couldn't choose my meal options - was given a menu that said you could pick between more than one meal. But every single time the food cart arrived (6 total among 4 flights), was told there was no options."
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
缺點： "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
缺點： "Still don’t have my luggage yet"
優點： "Usual faultless KLM experience"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
優點： "Newer plane, crew was amazing, seats were adjustable"
缺點： "KLM crew exceed our expectations"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Just as I expected. And I made my last connection easily."
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Lovely crew, very helpful"
缺點： "Larger meals."
缺點： "No reading light in my seat..."
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
缺點： "You are almost always late!"
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
缺點： "Flight was cancelled."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Boarding was quick, Flight on time....just a regular service and plane"
缺點： "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "On time"
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Easy boarding, plenty of room"
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "Catering is ok"
缺點： "Seats comfort really old school"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
缺點： "Nothing. This is filler text to meet the min. characters."
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."